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  1. 1. TINA MARIE LIPSKI 606 Montana Ave. S. Milwaukee, WI 53172 (414) 484-9353 CUSTOMER SERVICE – OFFICE SUPPORT – OFFICE MANAGEMENT – LOGISTICS Prioritizes Work / Team Player / Reliable / Dependable RELEVANT SKILLS AND ABILITIES Customer​​S​ervice ● Customer Service, billing, data entry, multi-line phone system and order processing ● Confer with customers by telephone, email or in person to assist and provide services needed. Address customer issues and resolve as needed. Follow-up when necessary to ensure satisfactory resolution. Management ● Maintain employee schedules, Organize and assign client contact with salespersons, Delegate daily operations to appropriate staff. ● Works closely with customers to ensure needs are met on a timely basis and assign appropriate staff to assist. Maintain customer relations and update services needed as required. Prioritize and delegate assignments on a daily basis to ensure customer satisfaction. Maintain customer pricing and process payments / credits. Logistics ● Customer Service, Create and maintain BOL’s for customers use, track, and ensure all freight delivers in a timely manner and work with carriers should delays occur, Handle all OS&D issues with customer and carrier and follow-up to ensure resolution. Familiar with AS400 & Mercury Gate systems. ● Compute quotes and offer choice of carriers available and advise of transit times, performance and reliability. Maintain customer pricing and process payments / credits​. EXPERIENCE Customer Service DLS Worldwide, Racine, WI 2006 to 2014 Customer Service / Billing Performance Freight, Milwaukee, WI 2004 to 2006 Office Manager / Customer Service Mid-States Express, Milwaukee, WI 2000 to 2004 EDUCATION SER Jobs for Progress Program Office Management / Communications Milwaukee Area Technical College GED VOLUNTEER Milwaukee Veteran’s Hospital​– Recreation / Community Services Organizer