1. Name : EslamMahmoud Ibrahim Hassan.
Nationality : Egyptian.
Address : Al Majaz - Sharjah - United Arab Emirates.
Mobile Num : 00971554892900
E-mail : eslam_mahmoudo@hotmail.com
Personal Information
 Date of birth: 20/07/1981.
 Marital status: Married.
 Military Status: Completed.
 Have UAE Driving Liecense.
Personal Skills
 Good Communication Skills.
 Dealing with all kinds of people, positions and educational backgrounds is a strong
point.
 Motivated and counseled personnel team.
 Very good hard worker.
 Have a pretty much good listening skills.
Education
 University: Ain Shams University.
 Faculty of Commerce.
 Grade: Fair.
 Year: 2006.

2. Work Experience
 Company: Emirates NBD Bank (U.A.E).
 From: September 2015.
 Till Now.
 Position: Collection Analyst.
 Description: Handling different Buckets, Recovery, Restructure for Personal Loan, Rewrite
for Credit Cards, collect on delinquent account using collection tools like Telephone,
Personal Visit, Reminder Letter and Police Case, Preparing the delinquent customer
document for legal Action, Providing Feedback my manger and update in Excel sheet,
Contact with customer through negotiation, proposal for settlement and regularization
rescheduling.
 Company: Hadaf AL Khaleej Debt Collection L.L.C (HKDC)(U.A.E).
 From: Nov 2014.
 Till August 2015.
 Position: Senior Collector.
 Description: Collector for Banks (Handling different Buckets and Write Off), to collect on
delinquent account using collection tools like Telephone, Personal Visit, Reminder Letter
and Police Case, Preparing the delinquent customer document for legal Action, Providing
Feedback my manger and update in Excel sheet, Contact with customer through
negotiation, proposal for settlement and regularization rescheduling.
 Company: Raya Contact Center (Egypt).
 From: Jan 2010.
 Till: Oct 2014.
 Position: Account Advisor Customer Service.
 Description : Call Center (Call& Card Center, complaint Handler, Data Entry CRMSystem,
Reporting (RTM), inbound call, outbound call, Telesales and Collection) Customer Services
to Support Bank Misr.

3.  Company: EgyServe for Medical Care (Egypt).
 From: Feb 2008.
 Till: Dec 2009.
 Position: Sales.
 Description: Direct Sales for refresh Medical Health by deal visits before and follow up
after sale.
Computer Skills
 The Microsoft Windows XP, Windows 7.
 The Microsoft Office XP, Windows 7.
 Internet Applications.
Language Skills
 Arabic-Degree: Native Language.
 English-Degree: Good (speaking, reading, and writing).
Course
From Accountant Training Academy
 Peach Tree Accounting Application.
 Computerized Accounting By Using Excel XP.
 Manual Accounting.
Hobbies
 Reading.
 Internet.
 Swimming.
 Traveling.
 Listening to music.
 Fishing.