SUBJECT: INTRODUCTION TO MATERIALS MANAGEMENT TOPIC : CHAPTER 2 PHYSICAL DISTRIBUTION - The flow of materials from the point of origin to the point of consumption to meet customer demand to reach customer satisfaction. Level of students: DIPLOMA IN INTEGRATED LOGISTICS MANAGEMENT (DLM), KOLEJ PROFESIONAL MARA BANDAR PENAWAR, JOHOR

1. CHAPTER 2
PHYSICAL DISTRIBUTION

2. Physical Distribution
The movement
and storage of
finished goods
from the end of
production to the
customer

3. REVERSE LOGISTICS
The flow of goods coming back from
the final customer or other companies
in the distribution channel
Quality
Damaged
Over forecast
Seasonal
Refurbishmen
t
Alternative
Market

4. MULTI-WAREHOUSE SYSTEMS

5. MULTI-WAREHOUSE SYSTEMS

6. Total Costs
• Number of customers
• Geographic distribution of
customers
• Customer order size
• Number and location of plants
and distribution centers
Customer
Service
$

7. Total Costs
• Number of customers
• Geographic distribution of
customers
• Customer order size
• Number and location of plants
and distribution centers
Customer
Service
$