This document summarizes a webinar about citizen development and democratizing automation. It discusses: - What citizen development means and the benefits it can provide like accelerating automation adoption and reducing costs. - Different models for citizen development based on automation complexity and oversight levels. It emphasizes finding the right balance of oversight. - Best practices for building awareness, enabling employees to become citizen developers through training, and choosing the right technology like UiPath StudioX. - Common concerns around citizen development like security, licensing costs, and pressure on the Center of Excellence. It provides strategies for addressing these concerns. The webinar aims to provide guidance on successfully implementing citizen development programs to maximize the value

1. UiPath Citizen Development:
A Real-World Perspective to Democratize Automation
Eduardo Diquez
Managing Director,
Intelligent Automation
Auxis
WEBINAR May 25th at 12:00 PM ET
Julio Viquez
RPA Infrastructure Architect,
RPA Solution Designer &
BTA Process Excellence
VMware
Fabiana Corredor
Marketing Director
Auxis

2. 2
The Three Components to Maximize the
Value of Your Automation Program
• Qualified and cost-effective talent
• Training & Upskilling Program
• Close Collaboration requiring live
communication between the
COE, the business and IT
• Program Vision and Sponsorship
• Clear Definition of What Success Looks like
• Pipeline Management ​
• Enables idea creation​​
• Execution at Scale​​
• Low Code Self-Used
Automations​
• AI & Machine Learning,
going beyond the RPA
core technology
• Performance Management​
• Reliable Support​
• Citizen Development
Automation Vision & Governance​
Having the Right Technology​​
Talent Management

3. 3
Democratizing RPA is the final step of achieving
hyperautomation maturity
Hyperautomation maturity
Highly Manual Organization Fully Automated Enterprise
Automation
Vision &
Executive
Sponsorship
Getting Started
& Proving the
Value
Mastering Post-
Implementation
Support
Refining Pipeline
Management
& ROI
Measurement
Democratizing
RPA with Citizen
Development
Continuous Employee Awareness & Communication Program
Prove Establish Expand Scale

4. Today’s Discussion Will Focus On:
• What does citizen development really mean?
• Reasons why you should consider it
• How do to citizen development right?
• Different implementation models and levels you can consider
• When does it make sense to apply each?
• How to build the right governance around citizen development
• How has Vmware approached citizen development?
• How to create organizational awareness
• How to enable your employees to become citizen developers?
• Leveraging technology to implement your citizen development program
• Best practices and lessons learned

5. 5
How long ago did your company start implementing RPA?
Poll Question # 1
1. We have not started
2. Less than 6 months ago
3. 1 year ago
4. 2 years ago
5. Over 3 years ago
16%
16%
11%
26%
32%

6. 6
80%+ of automatable processes fail to deliver ROI that
justifies prioritization in a company’s RPA CoE
Source: UiPath
• These processes
could significantly
increase
productivity and
satisfaction for single
or small groups of
employees
• Employee driven
solutions that do not
require professional
developers

7. 7
The Definition of a "Citizen Developer"
"A non-technical user that creates simple automations for themselves and their departments"
Source: UiPath

8. 8
Reality check... 66% of employees have not even heard of RPA. Making
them aware is an obvious first step towards citizen development...
86% of employees
want to use
automation, but only
30% of business
leaders give them
access to it, and only
5% allow them to
create their own
automations.

9. 9
What would be your main reasons to implement a
citizen development program? Select all that apply
Poll Question # 2
1. Accelerate the potential of automation across the company
2. Reduce implementation costs for simpler automations
3. Create more accountability/engagement from the business on the automation program (“skin in the game”)
4. Opportunity to create more internal talent that can be part of the RPA COE
5. I am not sure if I want to implement a Citizen Developer Program
81%
54%
38%
31%
12%

10. 10
Automation Journey
Julio Viquez
RPA Infrastructure Architect, Solution
Designer & BTA Process Excellence
VMware

11. ©2019 VMware, Inc. 11
Why Robotic Process Automation(RPA)?
RPA enables VMware Employees to
‘Think and Innovate’
WHY RPA & INTELLIGENT AUTOMATION?
11
With a mind space to solve
complex problems
With eliminated manual effort
With more time to take up new
challenges

12. ©2019 VMware, Inc. 12
Geographical Locations
VMware RPA Center of Excellence
# Countries: 8
# Employees: 122
# Automation: +400
# Groups: + 30

13. ©2019 VMware, Inc. 13
RPA Journey
2017
• Buy-in to invest in RPA
• Establish COE
• Created engagement model
• Tools evaluation
2017
• UiPath Partnership
• First BOT went to Work
2018
• Playbook defined
2020
• First Finance BOT Deployed
• Finance GPO Partnership
+ Sales Operations
+ Order Management
+ FP&A
+ Finance
+ Partner Ops
+ IB Services
+ Global Services
+ Enterprise Data & Analytics
+ IT
+ HR
+ Legal
+ Strategic Sourcing
+ Many others…
N/A
Now & Beyond
• Scale Delivery &
Governance
• Explore RPA+ML/AI, etc.
(Intelligent Automation)
We Are Here..
Business
engagement
2022
Click to add text

14. ©2019 VMware, Inc. 14
RPA CoE Operating Model
RPA ECOSYSTEM
BPM
Transformation
Opportunities
Short-Term
IT Changes
Process
Optimization
Policy
Enablement
02
03
04
05
01
Intake Process

15. Building the Right Governance for
Your Citizen Developer Program

16. 16
Reaching the right balance of oversight without
stifling innovation and adoption is the key to success
Source: UiPath
1. CoE Led: Mid to High complexity automations with several business
rules and exceptions. These automations usually have high FTE impact
or create measurable business continuity risk.
a. Delivery Responsible: CoE
b. Oversight and Governance: High
c. Support Model: CoE
The Top-Down
Approach

17. 17
Reaching the right balance of oversight without
stifling innovation and adoption is the key to success
Source: UiPath
1. CoE Led: Mid to High complexity automations with several business
rules and exceptions. These automations usually have high FTE impact
or create measurable business continuity risk.
a. Delivery Responsible: CoE
b. Oversight and Governance: High
c. Support Model: CoE
The Bottom-Up
Approach

18. 18
Reaching the right balance of oversight without
stifling innovation and adoption is the key to success
Source: UiPath
1. CoE Led: Mid to High complexity automations with several business
rules and exceptions. These automations usually have high FTE impact
or create measurable business continuity risk.
a. Delivery Responsible: CoE
b. Oversight and Governance: High
c. Support Model: CoE
2. Departmental: Simple automations with limited to no business
exceptions that can be developed by enabled RPA Stakeholders within the
organization but can bring benefit to a specific department/group within
the organization
a. Delivery Responsible: RPA Stakeholder
b. Oversight and Governance: Mid. CoE will be responsible to curate
and deploy automation to the appropriate users
c. Support Model: CoE
3. Individual: Simple automations with limited to no business exceptions
that can be developed by enabled RPA Stakeholders within the
organization for personal use as a digital assistant
a. Delivery Responsible: RPA Stakeholder
b. Oversight and Governance: Low. CoE will have no code oversight
other than for inventory records
c. Support Model: RPA Stakeholder
The Bottom-Up
Approach

19. ©2019 VMware, Inc. 19
Empowering Business Users
Vmware's Real-Life Story - "Digital Assistant Program"
Current RPA Program – CoE driven Citizen Dev. Program – Empowering business users

20. 20
What are your biggest concerns about implementing
a citizen development program? Select all that apply
Poll Question # 3
1. Security and controls
2. Increase in licensing costs without a clear ROI
3. Employees not embracing the program
4. Ability to upskill and train employees
5. Pressure on the COE given the growing demand for support
83%
56%
33%
44%
33%

21. Creating Awareness & Adoption

22. 22
If you had to guess, what % of the employees in your company
are aware of what RPA is and how it can be leveraged?
Poll Question # 4
1. Less than 20%
2. 20% to 40%
3. 40% to 60%
54%
23%
23%

23. What to Master Before Getting Started
in Citizen Development?

24. Enabling Employees to
Become Citizen Developers

25. Choosing The Right Technology

26. 26
UiPath’s StudioX provides users an intuitive solution
while also bringing the right level of governance
Source: UiPath
Friendly interface, and
pre-designed templates
and scenarios, you
could launch a robot on
your lunch hour with
direct integrations to all
your everyday
applications and
systems
Run it yourself, share
it with others​
Your robot is deployed
locally on your desktop.
You control how to run
and schedule it
through UiPath Assistant.
And you can easily share
your automations with
coworkers (who will be
very grateful).​
Gives the right
oversight
Centers of Excellence
(CoE) can set
guardrails around what
users can and can’t do.
And an automatic audit
trail helps ensure the
quality and compliance
of your citizen
developer programs.​
No-code drag-and-
drop construction

27. Lessons Learned & Key Takeaways

28. 28
Best practices on starting your citizen developer program
Start Small
Find a couple of
candidates in the key
departments and focus on
their success
Require participants
to go through a
structured training
plan
Create an internal
certification program
that puts automation
training to the test
Measure the benefit
of your citizen
developer program

29. Q&A
Eduardo Diquez
Managing Director,
Intelligent Automation
Auxis
Julio Viquez
RPA Infrastructure Architect,
RPA Solution Designer &
BTA Process Excellence
VMware

30. 30
Are you interested in scheduling a consultation with
Auxis to discuss your automation program?
1. Yes, please reach out to me to schedule
2. Yes, I will reach out to schedule
Please reach out to one of our Automation Sales Executives sofia.bejarano@auxis.com to
schedule your consultation or if you have any questions
Poll Question # 5

31. Thank you for joining us!
Eduardo Diquez
Managing Director,
Intelligent Automation
Eduardo.diquez@auxis.com
Julio Viquez
RPA Infrastructure Architect,
RPA Solution Designer &
BTA Process Excellence
jviquez@vmware.com

32. 32
Appendix – Some Valuable Resources
• Auxis Whitepaper: The Secret To Scaling your UiPath Hyperautomation Journey
• UiPath State of The RPA Developers Report 2021
• Bain 2021 Report on Overcoming the Automation Paradox
• Solving the RPA Talent Shortage with Nearshoring
• 7 Considerations for Selecting Your RPA Partner
• Building Your RPA Center of Excellence
• 2020 Guide: Best RPA Tools
• 60 Processes to Consider for RPA Automation
• How To Accelerate your RPA Journey
• RPA Case Studies
• Other RPA Webinars
• Other RPA Blogs