These slides - based on the on-demand webinar featuring Steve Brasen, research director at leading IT analyst firm Enterprise Management Associates (EMA) - reveal the results from primary, survey-based research on current endpoint utilization and workspace requirements.

1. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Steve Brasen
Research Director – Endpoint & Mobile Management
Enterprise Management Associates
Orchestrating Digital Workspaces

2. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Today’s Speaker
Slide 2 © 2017 Enterprise Management Associates, Inc.
Steve Brasen
Managing Research Director, EMA
Steve's career at EMA follows 20 years of “in-the-trenches”
experience in IT systems support, engineering, and
management for high-technology, telecommunications, and
financial institutions. Steve's primary focus area at EMA is on
endpoint management topics including enterprise mobile
management, client lifecycle management, desktop
virtualization, and workspace management.

3. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Research Sponsors
Slide 3 © 2017 Enterprise Management Associates, Inc.

4. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Steve Brasen
Research Director – Endpoint & Mobile Management
Enterprise Management Associates
Orchestrating Digital Workspaces

5. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Agenda
Slide 5 © 2017 Enterprise Management Associates, Inc.
• Understanding Digital Workspace
• Research and Methodology
• Research Findings
• Multi-Device Support
• Application Support
• User Experience Management
• Endpoint Management
• Orchestrating Digital Workspaces
• Conclusions

6. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Understanding Digital Workspaces
• Layers of a User Computing Environment
Slide 6 © 2017 Enterprise Management Associates, Inc.
• Operating Systems
• Graphical User Interface (GUI)
• Workspace

7. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Understanding Digital Workspaces
• Types of Workspaces:
Slide 7 © 2017 Enterprise Management Associates, Inc.
• Local Desktop
• Virtual Desktop
• Workspace Container
• HTML Desktop
• Digital Workspace

8. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Understanding Digital Workspaces
• Basic Structure of a Digital Workspace
Slide 8 © 2017Enterprise Management Associates, Inc.

9. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Research and Methodology
• Two surveys were distributed:
• End user survey
 200 business professionals
• Enterprise survey
 100 knowledgeable IT managers
Slide 9 © 2017 Enterprise Management Associates, Inc.
Workspace Requirements
• EMA performed survey-based primary research on the current use and
requirements for digital workspace environments

10. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Research and Methodology
• Respondent demographics:
• Across market verticals
• Across market horizontals
 Small businesses
between 500 and 5,000 employees
 Medium businesses
between 5,000 and 20,000 employees
 Large businesses
greater than 20,000 employees
Slide 10 © 2017 Enterprise Management Associates, Inc.
• Endpoint adoption and usage data were only identified for devices
employed to regularly perform business tasks.

11. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Research Findings
© 2017 Enterprise Management Associates, Inc.Slide 11

12. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Multi-Device Support Requirements
Slide 12 © 2017 Enterprise Management Associates, Inc.
• Multi-device adoption
• 45% of survey respondents
indicated that they use
multiple types of devices for
business purposes
• Mobile devices are principally
adopted to supplement the
use of PCs

13. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Application Support Requirements
• On your device, how important are each of the applications you
regularly use?
Slide 13 © 2017 Enterprise Management Associates, Inc.

14. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Application Support Requirements
• Ease of accessing applications regularly used to perform job tasks
Slide 14 © 2017 Enterprise Management Associates, Inc.

15. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Application Support Requirements
• Prioritizing the
importance of providing
enterprise management
support for key
business applications
Slide 15 © 2017 Enterprise Management Associates, Inc.

16. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
User Experience Management
• Percent of end user survey respondents indicating methods
regularly employed to send/share/access company data
Slide 16 © 2017 Enterprise Management Associates, Inc.

17. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
User Experience Management
• The severity of user challenges in performing common business-
required tasks
Slide 17 © 2017 Enterprise Management Associates, Inc.

18. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
User Experience Management
• Top challenges to supporting end user productivity as reported by
IT managers
Slide 18 © 2017 Enterprise Management Associates, Inc.

19. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Endpoint Management
• Prioritizing the
need for process
improvements in
endpoint
management
Slide 19 © 2017 Enterprise Management Associates, Inc.

20. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Orchestrating Digital Workspaces
© 2017 Enterprise Management Associates, Inc.Slide 20

21. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Orchestrating Digital Workspaces
• Management phases for the EMA
Digital Workspaces Maturity Model
Slide 21 © 2017 Enterprise Management Associates, Inc.

22. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Orchestrating Digital Workspaces
• The EMA Digital Workspaces
Maturity Model was designed to
introduce the process improvements
that will provide the greatest value to
the business as soon as possible
• Process improvements should be
introduced systematically, rather than
all at once
• Detailed descriptions of the
transitions processes for each phase
are provided in the full edition of the
report
Slide 22 © 2017 Enterprise Management Associates, Inc.

23. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Conclusions
• Digital Workspaces offer the most promising
solution for address expanding workforce
mobility and distributed software ecosystems
• The most significant business value a digital
workspace solution can provide is to minimize
the impacts of achieving security requirements
• A unified endpoint management platform is
essential for the successful implementation of a
digital workspace environment
Slide 23 © 2017 Enterprise Management Associates, Inc.

24. IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Get the Report
Slide 24 © 2016 Enterprise Management Associates, Inc.
Get the report: www.enterprisemanagement.com