Presented at Enroll America's 2015 State of Enrollment conference. Learn more about the event and see slides from more sessions here: http://www.enrollamerica.org/soe2015. Assisters are and will remain crucial leaders in the continued efforts needed to help people get covered and stay covered. Come learn from experienced assisters about action-oriented tips and strategies that can be implemented by in-person assistance programs in communities across the country. Audience members will be encouraged to share their favorite tricks of the trade and problem-solve together in this interactive session.

1. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org
Good morning!
There should be two notecards on your chair.
1. On one, please write one “tried and true” tip that
has helped you or your organization be more
effective (at consumer assistance).
2. On the other, please write one challenge you face
that you hope to learn new ways to address today.
We’ll collect these soon, and use as part of today’s
discussion. Thanks!
Before We Get Started…

2. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org
© 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org
06.12.15
Habits of Highly Effective Assisters
June 12, 2015, 10:15 – 11:45

3. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org
With In-Person Help Online Without In-
Person Help
51%
32%
By the Numbers…
Enrollment Rates Among Consumers Who Started With
In-Person Help vs. Online, November – December 2014

4. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org
1. Leave the room with at least one new tip,
idea, or strategy to try when you get home.
2. Meet at least one new person who can help
you as you do this.
TIP: Share not only what but how.
Be descriptive!
Goals for today

5. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org
I. Brief introductions and opening remarks
from panelists (35 minutes)
II. Break into groups (30 minutes)
• We’ll use your notecards to shape the breakout
group topics!
III. Reconvene and Share (20 minutes)
How We’ll Spend the Next 90 Minutes

6. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org6
Some Perspective…
October 6, 2013

7. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org7
Some Perspective…
October 6, 2013
June 9, 2015
June 9, 2015

8. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org
I. Brief introductions and opening remarks
from panelists (35 minutes)
II. Break into groups (30 minutes)
• We’ll use your notecards to shape the breakout
group topics!
III. Reconvene and Share (20 minutes)
How We’ll Spend the Next 90 Minutes

9. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org99
Workshop Speakers
Elizabeth Colvin
Insure Central Texas/Foundation
Communities
Ayaz Ahmed
Community Health Advocates (New
York)
Jennifer Sullivan (moderator)
Enroll America
Jennifer Simmons
Legal Aid of North Carolina
Mirna Ramirez-Castro
Servicios de La Raza (Colorado)
Linda Lott
Jessie Trice Community Health
Center, Inc. (Florida)

10. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org10
Connect Consumers with In-Person Assistance

11. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org11
Manage Assisters’ Schedules

12. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org12
Keep Track of Consumer Data & Follow-Ups

13. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org13

14. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org14

17. v 2014 ACA
o Educated/Assist: 17,446
o Enrolled: 9,486
v 2015 ACA
o Educated/Assist: 7,949
o Enrolled: 3,445
v Total ACA Education/Enrollment to date:
o Educated/Assist: 25,395
o Enrolled year-to-date: 12,931
JTCHC ACA Data Enrollment/
Education Snapshot

18. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org
I. Brief introductions and opening remarks
from panelists (35 minutes)
II. Break into groups (30 minutes)
• We’ll use your notecards to shape the breakout
group topics!
III. Reconvene and Share (20 minutes)
How We’ll Spend the Next 90 Minutes

19. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org
1. Introductions (name, role, organization, state)
2. Describe the nature of the challenge.
3. What things have people tried in order to solve
the problem (or work around it)?
4. What needs to happen for progress to be made
on this issue for OE3?
5. Are there tools or resources that would make it
easier?
Discussion

20. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org
I. Brief introductions and opening remarks
from panelists (35 minutes)
II. Break into groups (30 minutes)
• We’ll use your notecards to shape the breakout
group topics!
III. Reconvene and Share (20 minutes)
How We’ll Spend the Next 90 Minutes

21. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org
1. Leave the room with at least one new tip,
idea, or strategy to try when you get home.
2. Meet at least one new person who can help
you as you do this.
TIP: Share not only what but how.
Be descriptive!
Goals for today

22. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org22
New training resources
• Highly customized, action-oriented
• New suite of training services
• Goal-setting
• Planning
• Coaching
• In-person training
FOR MORE INFO –
training@enrollamerica.org