The document discusses the state of Account-Based Marketing (ABM) and provides guidance on building an effective ABM strategy. It summarizes that ABM delivers the highest ROI of any B2B marketing strategy. It then provides recommendations on how to build an ABM foundation by mapping leads to accounts, prioritizing accounts, and measuring engagement. The document also suggests evolving ABM tactics by making them more personalized and tracking account journeys. It emphasizes starting with a small pilot program to test and optimize the approach before a full rollout.
3. Account-Based Marketing:
A strategic approach that coordinates
personalized marketing and sales efforts
to land and expand high-value accounts.
– @jonmiller
4. Why Now
• Reaching high into larger
accounts drives better dealsEconomics
• Declining returns from inbound /
volume channelsSaturation
• Technology is now available to
deliver ABM at scaleScalability
5. “ABM Delivers The Highest ROI Of Any B2B Marketing
Strategy Or Tactic” (ITSMA)
About the same
Somewhat higher
Significantly higher
16%
42%
42%
How does ABM return on investment (ROI) compare
to other marketing initiatives?
% of Respondents (N=38)
ITSMA Account Based Marketing Survey, October 2013
• Focuses time and
resources on
accounts most likely
to drive revenue
(“zero waste”)
• Improves marketing-
sales alignment
• Creates a better, more
coordinated customer
experience
6. Google Trends for “Account
Based Marketing”
Engagio founded
Google Trends for “Account Based”
2.0x
4.8x
ABM Today is Like Like Lead Nurturing in 2008
Marketers know they need to do it, and are trying to figure out how to
start
9. Challenge: Account Data Spread Across Systems
Challenging
measurement
Bad routing
Poor coordination
Limited marketing &
sales alignment
9
Marketing
Automatio
n
Corporate
Email
Web Visits
10. Answer: Start with an Account Foundation
Lead to Account Matching
(L2A) Algorithm
Presentation
Marketing
Automation
Corporate
Email
Web Visits
Engagement Minutes
Model
22. Account Journey Tracking
Define the Account Funnel
Track movement
Measure the key metrics
• Flow
• Balance
• Conversion
• Velocity
A quantifiable ways of showing results through a
potentially long sales process
24. Type Metric Description
Accounts Engagement
Am I creating and
deepening relationships with
my target accounts?
Journeys Outcomes
How do accounts move
through their buying
journeys towards the
outcomes (pipeline,
revenue) we care about?
Programs ROI
What is the marketing return
on investment on my
programs (multi-touch
attribution)?
ABM Metrics Summary
26. Mini-Pilot: I don’t have 1 year to do this…
Map leads to accounts – this can be automated (L2A)
Prioritize accounts – can start small. Look at accounts
you already have? Where do you have engagement?
Simple program
• Direct mail + human follow-up (marketing / ADR alignment)
• Very personalized emails
Measure – optimize – roll out
26
Editor's Notes
Inbound can only get you so far (or so fast)
“Limited budget and resource constraints lend themselves to a renewed focus on account based marketing techniques”
Why now? What about mobile, social, cloud, etc. makes this inevitable?
Harder than ever to reach decision makers with traditional tactics
New ways to reach buyers (individually-addressable touch-points, real-time ad buying)
Shift from campaign-marketing to “always on” mindset requires integration
Big data / predictive analytics allow marketers to understand the complexity of relationships and buyer context, and match personalized content accordingly
Buyers delaying engagement with sales ; harder to reach CXOs {happened in velocity, needs to happen in XYZ}
Decomposition of the nice/clean customer funnel… no longer just awareness, familiarity, consideration, etc. Useful model, but. Really a set of nodes, interactions (through a connected device)
New ways to reach buyers
Proliferation of “connected customers” and customer data -- smart phones, smart devices (50B connected devices)
behind every device is a customer → data proliferation
From campaigns to “always on”
Big data / predictive (understand the complexity of the relationships, context)
Needs new ways to measure
1 – Data is spread across disparate systems.
It is difficult to start on this journey when people, accounts, and activity data are reside in different places.
Once we have combined all of your data, Engagio will match all of the right people and activities to your accounts, making you look like a superhero.
Quantifying Account activity can be difficult which is why Engagio uses TIME as the metric to help you understand Account engagement.
The more time an Account spends researching your products and services, the more likely they are to become a customer or grow as an existing customer.
So using TIME as a way to measure activity is how Engagio helps marketing measure Account quality.