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PFCC INFOGRAPHIC: Six Steps to Patient Engagement


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The challenges of creating patient and family-centered care seem daunting. However, the PFCC Innovation Center of UPMC demonstrates it's easier than you think. In this infographic, you see it begins by engaging patients through a simple six step process.

Published in: Health & Medicine
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PFCC INFOGRAPHIC: Six Steps to Patient Engagement

  1. 1. 6 Steps To Patient Engagement The PFCC Methodology and Practice (PFCC M/P) Engaging Patients May Not Be as Hard as You Think PFCC M/P Steps Engaging Patients &  Families 1 Select A Care Experience Listen to your patients and families: select a care experience for improvement based on comments from reports, letters, and surveys. Step 2 Establish a PFCC Care Experience Guiding Council Step Evaluate the Current State using the PFCC Toolbox Step 3 Step 4 Seek the patient’s or family member’s input about what would have made their experience better— ask them to imagine the perfect experience and tell you about it. Write the story of the Ideal Patient and Family Experience Step Identify your PFCC Projects and Form Project Improvement Teams 6 Understand & Feel what your patients & families are truly experiencing: Shadowing, Patient Stories, Patient and Family Advisory Councils, Discovery Interviews, Surveys and Shared Decision Making. Expand the Guiding Council Invite a patient or family member to join the Working Group or leave an empty chair at your into your PFCC Working Group working group meeting representing the theme. Step 5 Ask a patient or family member to be a CoChampion on the Guiding Council. Include the patient or family member on PFCC Project Teams. Brought to you by: © 2013 The PFCC Innovation Center of UPMC