The document discusses ways hospitals can better engage patients upon admission by treating them as people rather than "the next patient." It suggests hospital staff 1) make eye contact and speak kindly when putting on armbands, 2) introduce themselves when asking questions to reduce anxiety around repetitive questions, and 3) recognize the vulnerability patients feel when changing into gowns and take steps to make patients comfortable. The overall message is for hospitals to see patients as partners rather than captives in order to improve the admission experience.

1. I Am a Patient, Engage Me
Admit me to your hospital as a person, a fellow human being, not “the next patient”
ATraining Exercise for Hospital Units
Copyright Clinical Linkages, Inc.

2. Explore “Patient Engagement”
During Admission Process
 How DoWe Engage
Patients in Our Hospital?
Three experiences every patient
incurs:
 They receive an arm band.
 They (or a family member)
answers multiple questions.
 They remove their own clothes to
wear a hospital gown.
Copyright Clinical Linkages, Inc.

3. Myself onYour Armband
 Look at me, I would like to see your eyes meet mine.
 Speak with kindness not efficiency, my answers will be more
complete.
Copyright Clinical Linkages, Inc.

4. Jeopardy on
Admission
Hospital Jeopardy
 Introduce yourselves, there are so
many of you asking me questions!
 If I forget what I told the last
person who asked me the same
question, treat me with kindness. I
am anxious.
 Apologize when you recognize
someone else has asked the same
question.You all need to share
information!
What is your
Name?
$100
$200
$300
$400
$500
What is your
date of birth?
$100
$200
$300
$400
$500
Are you
allergic to any
medications?
$100
$200
$300
$400
$500
What are you
having done
today?
$100
$200
$300
$400
$500
Do you
smoke?
$100
$200
$300
$400
$500
When is the
last time you
ate or drank?
$100
$200
$300
$400
$500
Copyright Clinical Linkages, Inc.

5. WillYouWear
This Gown?
 Recognize removing my clothes
is an act of submission to your
system.
 Prisoners and captives give
up their clothes.
 Treat me as the person I am, not
as a captive.
 I am embarrassed and anxious,
even when I am here for an
outpatient procedure.
Copyright Clinical Linkages, Inc.

6. Partner with Me
I want to understand and be part of the team.
Copyright Clinical Linkages, Inc.