1. Emelie Herrera-Ortiz
935 41st Street • Moline, Illinois 61265 • (309) 798-3255 • Em.herrera-ortiz@hotmail.com
Career Summary
 Speak Spanish and English fluently
 Achievement and goal-oriented; seeks optimism in any situation
 Outstanding interpersonal communication skills with customers and within the company
 Driven to acquire knowledge and inspired to continuously improve
 Engenders enthusiasm with guests and fellow employees
 Exhibits excellent written and verbal communication skills
 Ability to learn new jobs quickly including Customer Service Representative, Shipping
 Meticulous, flexible and adaptable; able to work in fast paced environment
 Recognized by multiple managers for excellent customer service
Professional Experience
Store Secretary 2014 to 2016
Dillard’s Department Store Moline, IL
 Prioritize multiple tasks; manage scheduling for customer service representatives
 Assist Payroll through data entry; efficiently manage the stores daily currency
 Provide administrative and clerical procedures including managing files and records,
standard administrative processes and other office procedures and terminology
 Support the integration and development of new employees
 Assist Human Resources in the selecting and hiring process
 Identify and assess customers’ needs to provide customer satisfaction
 Proven knowledge of Dillard’s program QWSS, People’s Answers
Merchandiser (College Intern Program) 2014
Walt Disney World® Resort Orlando, FL
 Ensured outstanding guest service in fast-paced environments on a daily basis
 Served more than 10,000 guests daily at Disney’s World of Disney merchandise location
 Recognized by coordinator for achievement oriented work
 Solved problems in order to enhance guest service
 Learned new jobs quickly, including Media Sorter, Floor stocker, Runner
 Acquired proven knowledge of Disney’s program, Martra
 Successfully completed Disney’s training course including Merchandise Safety Class
Junior Sales Associate 2013 to 2014
Dillard’s Department Store Moline, IL
 Assisted customers with merchandise purchases and exchanges
 Adapted to different situations that arose on the job
 Maintained a clean environment to enhance customer experience
Art Lab Monitor 2012 to 2013
Black Hawk College Moline, IL
 Performed multiple tasks for the professors and students in a timely manner
 Demonstrated leadership by helping students whenever help was needed
 Applied diverse knowledge in the art programs including Photoshop, Illustrator, InDesign
 Ensured a smooth experience by cleaning the room each night

2. Emelie Herrera-Ortiz
Education
Bachelor’s Degree in Business Management Anticipated 2016
Western Illinois University Moline, IL
Coursework in Business Management 2015
Ewha Women’s University Seoul, South Korea
Associate’s Degree of Art 2014
Black Hawk College Moline, IL
Presidential Scholarship Recipient, Phi Theta Kappa, Psi Beta Kappa, Sigma Kappa Delta
Community Service
 Association of Latin American Students to help ensure and promote education for
unprivileged families
 TRIO Mentor for underprivileged incoming freshman students in order to help ease the
transition into college
 Vice President for Rock Island Young Adult Board in order to promote reading and plan
event