1. ELSHADAYE MEKONNEN
12049 Gatewater Drive, Potomac, MD, 20854
elshumenil@gmail.com | (240) 449-5798
EDUCATION Towson University,MD January 2014 - December 2016
Bachelor’sof Science inHealthcare Management
Concentration:Long-termcare
Minor: Business
EXPERIENCE Intern - Meals on Wheels,MD August - December 2016
 Managed a case load of 25-35 clientsinvariouscounties.
 Assessedandsolvedproblematicsituationsbyconnectingclientstoresources.
 Conductedhome visitsandassistedover300 clientswiththeirgoalstomaintain
independence.
 Recruitedclientsandvolunteers andmaintained anefficientclient-to-volunteerratio.
 Supportedthe Regional Managerinmanagingdayto daychallengesandensuring
overall effectivenessandefficiency.
 Helpedorganize andimplementanew meal programthat servedthe Korean
communityinHowardCounty.
 Presentedtodonors,clients,volunteersandseniorscitizenstoadvocate Mealson
Wheels’mission.
ShiftSupervisor - Starbucks Coffee,MD March 2011- July 2012
 Lead a teamof 7 and partneredwithsalesandqualityteamstocoordinate promotional
activities.
 Managed inventoryandperformedregularinventorychecks.
 Providedprompt,customizedservice tocustomersandmaintainedgoodrelationships
withcustomers.
CustomerService Representative - Macy’s, MD June 2006 - March 2011
 Assistedcustomersinmakingselections,up-sellingandfinalizingsales.
 Trainednewemployeesinall store proceduresandoperations.
 Managed a cash register,includingringinguppurchasesandadministeringrefunds as
necessary.
 Investigated,analyzed,coordinatedandtrackedcomplexcustomersalesissuesand
problems.
CERTIFICATIONS  Six SigmaWhite BeltCertification
 Institute forHealthcare ImprovementBasicQualityandSafetyCertification
SKILLS  FluentinEnglishandAmharic.
 ProficientinServe Tracker,Microsoft –Word, Excel andPowerPoint.
 Excellentcustomerservice andleadershipskills.