1. Elizabeth McDonough
1013 Hollymont Drive, Holly Springs, NC 27540
Phone: 919-656-5828 E-Mail: emcdonough1026@gmail.com
Objective
Proactive, critical thinker with expertise in conflict resolution, negotiation, public speaking and effective
communication while delivering project objectives. Keen knowledge of managing challenging situations
under pressure. Seeking stimulating and diverse roles at a company that awards effort and determination
while providing development opportunities.
Experience
Elizabeth McDonough Photography, Owner 2010-present
Develop sales funnel leading to recurring revenue
Understand and document project requirements as well as dependencies
Strong attention to detail and focus to task completion
Ability to manage customer requests as well as build and maintain relationships
Follow up with customers for post sales comments and concerns
Wake Forest Rolesville High School, Teacher 2005-2010
Ability to manage multiple curriculums and extra duties simultaneously and under pressure
Developed a strong attention to detail as Senior Class Advisor, National Honor Society Advisor , and
Curriculum Team lead within the same year
Demonstrated ability to multitask and prioritize essential duties
Possess excellent presentation and documentation skills as shown by end of year test scores
Ability to analyze critical results and formulate ways to improve
Worked with cross curriculum teams for common end results for Advanced Placement curriculum
Developed budgets and cost analysis plans for senior class vendors
Concentrated, effective classroom and conflict management skills
Smithfield Selma High School, Teacher, Coach 2003-2005
Implemented and developed a new character development curriculum for at risk youth
Attended and presented on gang awareness as well as conflict resolution management
Coach Junior Varsity Men’s Soccer Team
Effectively worked with administration and parents to communicate any significant risks or changes to

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student scores
Proactively addressed potential failures as opposed to reactive
Help Desk Analyst, Tech Resource Group 2001-2003
Provide first and second level phone support in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources Follow standard help desk procedures
Log all help desk interactions
Redirect problems to appropriate resource
Track and route problems and requests and document resolutions
Inside Sales Development Team, Interlan 2000-2001
Cross functional development team with marketing, outside sales and executives to develop a sales
funnel via cold calls, email blasts
Designed a Work Breakdown Structure for each sales team
Helped to develop schedule for lunch and learns
Worked with marketing to align ourselves with vendors
Monitored current customers to proactively address concerns and needs
Developed understanding of internal business functions and development
Education
North Carolina State University 2001-2003
Licensure only Social Studies, Secondary Education
3.8 GPA
University of North Carolina at Wilmington 1996-2000
Bachelors of Arts, Criminal Justice
3.0 GPA

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Skills
PMP certified #1601504
CCENTcertiied #12287883
Knowledge of Cisco products
Effective communicator
MS Office applications
Team leader with strong relationship building skills