1. Elisa Emma Thornton
8774 Key Biscayne Dr
Unit 203
Tampa Florida 33614
630-251-9146
SKILLS
o Bilingual-fluentinEnglishandSpanish
o Strongcustomerservice background
o StrongMedical Recordsbackground
o Able tohandle heavycall volume ina hospital,clinicandcall centerenvironment
o Excellentmulti-taskingability
o Well versedMicrosoftWordandExcel
EXPERIENCE
Coram/CVS SpecialtyIV InfusionServices Sept2013
Present
SeniorAssistant,CustomerCare INF(Admissions)
o Initiatingthe admissionsprocessforpatientreferrals
o Collecteddemographicandinsurance forpatients
o Primarycontact for newandexistingaccounts
o Investigatingdifferenttypes&levelsof insurance coverage
o Obtainingpre authorizationandPCPReferralsforPatientinsurancecoverage
o Accessedeligibilityforthe program
o Resolvedpatientreimbursementissuesonaccounts
o UsedSalesforce andmanagement
o Data entryin CPRSto ensure accuracy
o Entereddeliveryticketswithaccurate information
o PerformedotherrelateddutiesasdirectedbySupervisor
o Maintainednew&existingaccounts
o Communicatingwithmedical professionals&insurance companies
o EnteringData inRPM.
Integra Healthcare Equipment Sept2012-July 2013
CMN Coordinator
o Responsible forCMN retrieval
o Maintainedknowledge of statusof CMN
o Handledandappropriatelydealtwithcompliance issues
o Fast trackedCMN Confirmation
o Sentrecertificationandinitial DMERCforoxygentobe signedbyMD
o GeneratedaDIF for enteral nutrition
o Assignedcorrect billingcodesforbillingteam
o EnsureddetailedwrittenordersonhandinpatientschartsforMedicare,thirdparty insurance and
Medicaid
2. o VerifiedAOBsare correctand signedbypatientforPOA
o SentcorrectionstoPhysiciansforsignature viamail orfax
PerkinsEngineering June 2012-August 2012
o CustomerService/Clerical
o Answerphones
o Pullingblue printsforjobs
o Calculatingtime forthe employeesinwarehouse
o Routingjobsto the employeesinwarehouse
WalgreensIVInfusionServices January 2009-May 2012
CustomerService/PatientService Representative
o Contactingpatients
o Generatingdeliverytickets
o Verifyingdeliveries
o Setup deliverytimes
o Documentingclinical notes
o Patientservices
o Dispense suppliesandmedicationorders
o Communicationwith nursesandpharmacists
o In charge of all adultTPN,IVIGand some ABX
NorthwestCommunity Hospital April 2007-August2008
CustomerService/Medical Records
o Heavyphone call volume
o Customerservice
o Processedattorneyandphysicianrequests
o Checkedinwalk-inpatients
o Scannedrecords
o TranslatingforSpanish-speakingpatientsandfamilies
o Personal patientcontact
MidwestMedical Records Association November2006-January2007
Customerservice/Medical Records
o Heavyphone call volume
o Customerservice
o Processedattorneyandphysicianrequests
o Checkedinwalk-inpatients
o Scannedrecords
o TranslatingforSpanish-speakingpatientsandfamilies
o Personal patientcontact
Deer GlenApartments 1999-2006
LeasingConsultant/CustomerService
o Preparedmove-inpackets
o Drewup and renewedleasesforresidents
o Heavyone on one people contact
o Made emergencymaintenance calls
o Openedandclosedoffice
o Took paymentsformonthlyrents
