17. YOU
MUST
HAVE
GOALS
ELASTICITY + HOLY SMOKES!
Holy Smokes integrated
RESULTS
• 256 millions total impressions;
• 91 major national media hits;
• 43,700 visits to the Facebook app;
• 157,000 separate points of
engagement;
• Most tax returns filed in a single
year;
• Competitor Intuit acknowledged
HRB’s aggressive outreach to a
younger demographic in their
earnings call.
19. ELASTICITY + HOLY SMOKES!
How to get people’s attention
• Seek emotional triggers
– Use humor … carefully
– Use drama … carefully
• Use influencers
• Use celebrities
20. ELASTICITY + HOLY SMOKES!
• Assume the role of your audience or prospect
• Imagine what would make you say “Holy Smokes!”
• Imagine what would compel you at an emotional level
to like, share, comment, convert or buy
• Build that in as the payoff or goal for every post,
video, tweet, etc.
How to create Holy Smokes!
21. If you don’t get their attention, you won’t
get their dollars.
- Me. Just now.
(TWEET THAT!)
22. ELASTICITY + HOLY SMOKES!
YOU
MUST
HAVE
GOALS
The Greatest Tweet Ever Tweeted
AN IDEA … EXPRESSED THROUGH CONTENT
Good marketing is based on an idea.
- Could be the brand
- Could be part of the brand’s story
- Could be something related to the brand
- Could be unrelated, but engaging
We’re all building the better train wreck
- Our job is to get attention
- The world has become tabloid-ized
- To stand out, we have to create Holy Smokes
- It’s an emotional connection