Reference (MLIS)

1. Hernandez,Elaine D.

2. THE SERVICES

3. Level of reference service
1. Conservative or minimum service
2. Moderate of middling service
3. Liberal or maximum service

4. ANSWERING QUERIES???

5. Reference Interview
‘’ a conversation between a reference librarian and a
library user aimed at clarifying the user’s need for
information and eventually help them in looking for
materials to satisfy the identified information need.’’

6. The Query statement
the request for information; the user’s question/s;

7. Search Strategy
‘’conscious approach to decision making in
order to achieve certain specified objectives’’.
1. Specific to General
approach
Known item + similar item
2. General to Specific
approach
Done by scanning a thesaurus
or list of Subject Headings
2 Types of search strategy

8. REFERENCE SEARCHING
1. The questions is clarified so it is as precise as possible.
2. The question is linked to a particular reference sources.
3. The methods of searching are employed to narrow or expand the quest.

9. According to Shores, sources consulted should
give the following summary:
-Class of Questions
-Sample Types
-Representative Sources

10. CLASS QUESTIONS SAMPLE TYPES REPRESENTATIVE
SOURCES
LANGUAGE Definition, spelling, symbols,
foreign term, usage
Dictionary
BACKGROUND Historical, general, information,
self-education
Encyclopedia
TREND Current events, past year’s
development, recent happenings
Yearbooks, serials/almanacs
PEOPLE Notables, specialists etc. Biographical dictionary/
Directories
PLACES Locations, descriptions,
distances, population, area,
measurements, etc.
Gazetteer, atlas, map,
guidebooks, globes
ORGANIZATIONS Addresses, purposes Dictionary, directories
FACTS Curiosities, statistics, events,
formulas, allusions Handbook
ACTIVITIES ‘’how to do’’, ‘’how to make’’ Manual
BIBLIOGRAPHY Review, best books, subjects,
literature
National trade, subject
bibliography
ILLUSTRATIONS Pictures, cartoons, slides,
films, recordings
Audio-visual material

11. Acquisitions Process
The acquisition process is accomplished
by three major steps:
1. Request processing
2. Pre-ordering/bibliographic
verification
3. Ordering

12. BIBLIOGRAPHIC VERIFICATION
a. A list of the works of a specific author or
publisher.
b. a collection of book titles arranged in a
special order or relating to a special subject.
a. The act of verifying or the state
of being verified.
b. Establishment of the correctness
of a theory, fact, etc.

13. Request
processin
g
• Receiving requests for
materials
• Organizing of incoming
request
• Checking for request
details accuracy
Pre-ordering/
bibliographic
verification
• Two elements:
• a. Verification - establishing
the existence of a particular
item
• b. Searching - establishing
whether the library needs to
order the item
Ordering
• Firm ordering
• Standing ordering
• Approval plan
• Blanket order

14. Some problems in bibliographic searching
includes …
Data supplied in the request
Variations in spelling of author’s name
Incomplete and/or incorrect information
Choice of main entry

15. BIBLIOGRAPHIC NETWOKS IN THE
PHILIPPINES
 DOST-ESEP Library Network
 Health Research and Development
Information Network (HERDIN)
 Philippine Council for Health
Research and Development (PCHRD)
 Association of Research and
Academic Library Information
Network (ARALIN)
 LibraryLink (LL)

16. INTERLIBRARY LOAN & DOCUMENT DELIVERY
a. A system by which one library
obtains a work for a user by
borrowing it from another library.
b. A loan made by system.
a. The act of conveying or
delivering.
b. Something delivered, as
a shipment or package

17. INFORMATION & REFFERAL