rishikesh uttrakhand

1. HOUSEKEEPING

2. •One of the first impressions a guest forms when
he walks into a hotel is a reflection on the
housekeeping department – how clean, spic-n-
span and well maintained the surroundings are.
•It is responsible for the upkeep and
maintenance of the entire hotel.
ROLE OF THE HOUSEKEEPING
DEPARTMENT

3. HEIRARCHY
EXECUTIVE HOUSEKEEPER
ASST.MANAGER HOUSEKEEPING MANAGER LAUNDRY
HOUSEKEEPING EXECUTIVES
TEAM LEADERS TEAM CO-ORDINATOR
TEAM ASSOCIATES TEAM ASSOCIATES
TEAM MEMBERS CONTRACT STAFF

4. •ROOMS
•PUBLIC AREA
•LAUNDRY
•LINEN AND UNIFORM ROOM
•LOST AND FOUND
•PEST CONTROL
•HK DESK
•MINIBAR
SUB DEPARTMENTS

5. • The Housekeeping department takes
care of the cleanliness and
maintenance of all the guest rooms.
• All rooms to be serviced twice a day.
• Room supplies to be replenished on a
daily basis.
• Maintenance of rooms is done as and
when required.
• Preventive maintenance of the rooms is
done twice a year.
ROOMS

6. •Deluxe Valley Double : 18
•Deluxe Palace View Double : 19
•Deluxe Valley Twin : 06
•Deluxe Palace Twin : 10
•Premium Valley Twin : 04
•Premium valley View : 13
• Suites : 05
• Villa : 03
BREAK UP OF ROOMS

7. PALACE VIEW FROM ROOM

8. VALLEY VIEW FROM ROOM

9. Deluxe Room
The 70 deluxe room featured walk in closet and perfectly appointed
bathroom with over looking paranoiac view of valley or of the palace
and the ground. Each room open out onto large balcony with picture
perfect view ideal for breakfast and private meal.

10. The Deluxe Suite
Two on the ground floor and one on the third floor facing the valley or the
maharaja’s palace. These two bays suite featured tastefully appointed
bedroom with attached sitting room and large bathroom. Private garden
added to the enchantment.

11. The Ananda Suite
House on the ground floor and over looking the valley suite spell
luxury and enchantment. Beautifully fitted bathroom overlooking
garden and private setting and dinning area add to the sence of
privacy. The suite also have a large private garden, which is perfect
for intimate dinner and leisurely breakfast.

12. The Vice Regal Suite
The precients of maharaja’s palace, the Vice Regal Suite is a perfect retreat for
connoisseur. It comprises of spacious sitting and dinning area and a plush,
decorated bedroom featuring a period four portion bed the attach dressing room a
bathroom are beautifully appointed with a antiuque fitting and feature. With own
private terries and a roof top Jacuzzi overlooking the landscape garden and the
distant Ganges valley stay at Vice Regal Suite take back into India’s regal past.

13. The Ananda Villas
Villas Himalayas, Shivalik and Ganga .. name after scenic Himalayan ranges
and sacret river these two are two and one bedroom villas, are elegantly
appointed with the living room a pantry for buttler, a dressing room and a
huge bathroom featuring a private sauna with unhampered view swimming
pool.
The private pool are surrounded with deck area equated with comfortable
lounge beds.

14. •LCD Television
•Tea & Coffee Maker
•Large, well stocked mini bar
•Electronic Safe
•Top of the line amenities
•Direct dial phones with ISD, STD and one
touch dialing.
•Wi-Fi High speed Internet access
•All rooms with balconies and some with
private gardens
•Steam room and open air Jacuzzi in Vice
Regal Hall
•Sauna, private swimming pool in Villas
IN ROOM FACILITIES

15. •Kurta Pajama
•Pillow menu
•Bath Menu
•Personalized evening amenity menu
•Extensive DVD list
•Providing Hot Water Bags in winters
UNIQUE HOUSEKEEPING FACILITIES
AT THE ANANDA

16. 7 sizes
KURTA PAJAMA

17. •Exclusive neck support pillow
•Spelt pillow
•Daily comfort
•Super soft
•Allergy protection pillow
•Classic pillow
•Cotton soft
PILLOW MENU

18. • ananda spice bath
•Purifing bath menu
•Spiritual awakening
•Nuturing ananda bath
BATH MENU

19. Strawberry
Ganache
Ballini
Asparagus&
Mushroom
Quiche
Berry Pavlova Blueberry Financier
Glazed Apricot Éclair Green Tea and Lemon
Macaroon
Handmade Bitter Chocolate Sweet Almond Palmier
PERSONALIZED EVENING AMENITY
MENU

20. •Public area includes all the Food and
Beverage area, Lobby, Main Porch, Gym,
Spa, Heart of the house areas, and all the
surrounding areas.
•The cleanliness and maintenance of these
areas is the responsibility of the
housekeeping department.
PUBLIC AREA

21. •The hotel has an in-house laundry.
•Well equipped with laundry machines.
•Two segments: (a)Room linen and uniform
(b) Guest laundry
•Room Linen and Uniform washing
•Chemicals used are from Johnson Diversy
LAUNDRY

22. •Uniforms are given to all the employees.
•New uniforms are provided on the basis of
soiled for fresh on a daily basis.
•In-house tailor is also hired for mending
uniforms whenever required.
UNIFORM ROOM

23. •All the lost and found items of the hotel
are deposited with the HK department.
•Proper entry for the same is made in the
L&F register and the items are locked in
the L&F cupboard.
LOST AND FOUND
•The unclaimed non-valuables are kept in
the HK department for a span of a months.
•The unclaimed items are handed over to
the finder with proper gate pass duly
signed by the EHK.
•The L & F cupboard can be accessed only
by authorized personnel.

24. •This is the one point contact for the
Housekeeping and the entire hotel.
•All the messages given to team members
in different areas have to be routed
through the HK Desk.
•All maintenance messages are given to the
Engineering Department.
•Co-ordination with Front Office for room
blocking.
•Handling lost and found.
•Minibar postings and laundry postings.
•Making requisitions and doing store pick-
ups.
HOUSKEEPING DESK RESPONSIBILITIES

25. MINIBAR

26. •Each guest room has a minibar.
•All items placed are listed on the minibar list.
•The minibar of each room is checked every day and the
consumptions are informed to the HK desk.
•Expiries of each item to be checked once a month.

27. Equipment used in housekeeping
• Vacuum – with different asserories.
• Mopes of different tpyes
• Brasso
• Diversy chemical
• Scrubbing machine
• Polishing
• Calender machine
• Flat iron machine
• Washing machine
• Drier
• drycleaner

28. Observation and Learning
• Room cleaning(occupied and vacant room).
• Bed making
• Linen exchange procedure of hotel.
• Coordination with other departments
• Floor cleaning
• Pantry making
• Changing of guest supplies and amenities
• Room for VIP
• Collecting soiled linen.
• Brasoo all the metal substances.
• Guest’s request
• Filling hot water bag in winters
• Preparing restaurants three times for operations.

29. • The brand for vacuum cleaner they were using was TASKI .
• After the daily briefing the room attendants were given different section in
a floor and 12-15 rooms were given by the each floor supervisor.
• Clock wise work has started there for example in a room the soiled linen
was taken send to the pantry for clearance then bed making is been done,
room amenities like coffee sachets, milk powder, notepad, pencil, 3 water
bottles was placed in the room .
• Then toiletries has to be placed like soap, shampoo, bath mat, bath towels,
shower gel, shower cap, hair gel, etc.
• In the end vacuum is to be done in the room.

30. NAMASKAR..!