1. EDWIN G TWIGG
10025 Voss Avenue, Keller, TX 76244 C: 817-471-7870 twiggeddie@yahoo.com
PROFESSIONAL SUMMARY
30 years as a professional in the transportation industry; 7 years management experience as Supervisor and
Operations Manager.
SKILLS
PERSONAL INFORMATION
He is the subject matter expert on the topic of airfreight and third party logistics providers with a commitment to
providing not only external satisfaction to the customers but internal satisfaction to fellow employees as well.
WORK HISTORY
Cargo Claims Specialist, 04/2001 to 11/2015Con-Way Freight – North Richland Hills, TX
Authored suggestion resulting in the conservation of $100,000 annually in fuel in the West Virginia zone
operation. Created and implemented training on third party logistics and international liabilities for claims
department.
Three time nominee for quarterly leader award. Filing and processing of claims via multiple platforms
including email, and vendor websites. Review incidents and determining cause and responsible party.
Operations Manager, 08/1995 to 03/2001
Air Plus Limited – Grapevine, TX
Developed relationships with clients and managed third party service providers ensuring uninterrupted
service delivery to clients Assessed staff performance and provided training, coaching, and mentoring
to staff. Confirmed staff met clients' needs and followed standard operating procedures. Verified invoices
and documentation for accuracy and analyzed performance reports to ensure deadlines and goals are met.
Dock Worker, 04/1995 to 08/1995Forward Air – Grapevine, TX
Researched and planned the most appropriate route for shipment taking into account the nature of good
being transported.
Verification of documentation to meet customs and insurance requirements, packing specifications, and
compliance with policies and procedures.
Lead Agent/Supervisor, 02/1986 to 11/1994
American Airlines DFW – TX
Provided customer service, including resolving conflict with dissatisfied customers. Provided training,
assisted in development of agent skills through demonstration, coaching, and follow up.

2. EDUCATION
Diploma: General Studies/Business, 1984
Hampshire High School - Romney, West Virginia
3.0 GPA
Certification: Selling Value Added Logistic Services, 2001
Ohio State - Columbus, Ohio
Value Selling of Logistics Services Other Education - Certification:
Ongoing training in freight operations, NMFC, and Common Law Liability 14CFR, 19CFR, 46CFR, 49CFR
ADDITIONAL INFORMATION
Quote: When nominated for the "Quarterly Leader Award", my supervisor wrote: "Eddie is a walking
encyclopedia of knowledge and has a memory second to none. He is the subject matter expert on the topic
of airfreight and third party logistics providers. His fellow examiners request information and assistance
from him on a daily basis. He is committed to providing not only external satisfaction to the customers but
internal satisfaction to fellow employees as well. I can count on him to provide quality information and
feedback when asked to participate in group discussions and projects. He is committed to being
accessible at all times."