1. Michael J. Whetstine
2447 Parental Home Rd, Jacksonville, Florida, 32216
(904)-200-6411
mikejwhetstine@aol.com
OBJECTIVE:
Honorably discharged U.S. Navy Veteran seeking a career position where I can utilize my education,
skills and abilities to contribute to team success.
EDUCATION:
Kaplan College of Jacksonville, Florida MAR 2014
Associates of Science in Computer Networking Technology
Diploma in Computer Support Technology
MILITARY:
U.S. Navy Food Management Specialist E-5 Honorable Discharge JUL 1985-DEC 1994
CERTIFICATIONS:
Mess Management Specialist Technical Training, US Navy
Nutrition Management and Development Diploma for Food Service Management
Safety Training
Electric Pallet-Jack operator
Basic Life Support
Leadership, Management,and Education Training
National Career Readiness
HIGHLIGHTS OF QUALIFICATIONS:
Experienced leader in sales and customer relations
Demonstrated strong customer service skills
Adept at conflict resolution
Met customer needs and maintained excellent client relationships
Dependable team player who can work independently
Qualified desk-top support technician with user account set-ups, permissions, passwords,
memory, hard drivers and RAM
Skilled in installation, configuration and Windows operating systems
Familiar with Windows 95, 98, XP, Windows 2000 Server, Vista, and Windows 7
Knowledgeable of Firewalls, Norton Anti-Virus, and System Security Techniques
WORK EXPERIENCE:
Convergys (Sears Online.com) JUN 2014 - NOV2014
Customer Service Representative Jacksonville, FL
Assisted customers with questions and various inquiries with complex products and services
Conducted needs-based selling by using non-scripted, probing techniques to determine customer
needs and to offer the most appropriate product or service to address those needs
Maintained a broad knowledge of products, pricing, promotions, and procedures
Responsible for achieving specific sales business targets and maximizing sales opportunities on
each and every call
2. M.J. Whetstine resumé
Comcast Communications, Inc. AUG 2013- MAY2014
Customer Service Representative Jacksonville, FL
Assisted customers with questions and various inquiries regarding billing and technical support
Documented new customer information using data entry skills and updated information as needed
Scheduled appointments for technical support and completed troubleshooting activities as required
Remedy Intelligent Staffing APR 2012 - MAY2012
Temporary Material Handler Jacksonville, FL
Monitored packages for damages and prepared them for shipping
Internal Revenue Service OCT 2008 - JAN 2009
Temporary Customer Service Representative Jacksonville, FL
Assisted customers with questions regarding their income taxes and federal withholdings
Provided customers with feedback on the status of their income taxes and payment processes
Painting Contractor NOV 2005- OCT 2008
Residential Painter Jacksonville, FL
Completed residential paintings according to contractual agreements
Collected payments from customers after completion of work by way of money, money order,
and check
Independent Detailing Contractor SEP 2004- JUN 2005
Automobile Detailer Jacksonville, FL
Cleaned and detailed multiple types of vehicles automobiles
AOL/Time Warner AUG 2003- AUG 2004
Customer Care Consultant and Collections Jacksonville, FL
Collected payments from customers that were in bad standing
Effectively dealt with frustrated customers and addressed their concerns
Processed payments over the phone via debit and credit card
Updated customer accounts and information and sent invoices as needed
Developed leads, closed sales, and formatted contracts with potential customers
1st
Choice Auto Movers JUL 1996- JUL2003
Freight Broker / Owner Jacksonville, FL
Developed leads, closed sales, and formatted contracts with potential customers
Monitored vehicles that were transported from various locations
Dispatched information to drivers to ensure vehicles reached destinations
Liberty National Life Insurance FEB 1995 - JUL 1996
Sales Agents Jacksonville, FL
Determined clients' needs and financial situations by scheduling fact-finding appointments
Evaluated extent of present coverage and investments; ascertaining long-term goals
Developed and coordinated protection plans by calculating and quoting rates for immediate
coverage action and long-term strategy implementation
Completed coverage by delivering policy, provided death benefits by delivering policy
proceeds and reassessing client needs
3. M.J. Whetstine resumé
U.S. Navy JUL 1985 – DEC 1994
Mess Management Specialist various duty stations
Trained workers in food preparation, serving, sanitation, and safety procedures
Supervised and participated in kitchen and dining area cleaning activities
Estimated ingredients and supplies required to prepare menu items
Planned menus in accordance with Federal Dietary Health Standards
Specified food portions and courses, production and time sequences,and workstation and
equipment arrangements
Resolved customer complaints regarding food service
Controlled inventories of food and equipment and reported shortages to designated personnel.
Purchased or requisitioned supplies and equipment needed to ensure quality
and timely delivery of food services
Observed and evaluated workers and work procedures to ensure quality standards and service,
and completed disciplinary write-ups
REFERENCES:
Available upon request