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EOS/ESD SYMPOSIUM FOR FACTORY ISSUES MALAYSIA
November 11-13, 2015
https://www.esda.org/events/eosesd-symposia/eosesd-factory-symposia/
Hotel Jen Penang (formerly Traders Hotel)
Magazine Road, George Town, Penang, 10300, Malaysia
Lunch and refreshments provided.
Setting the Global Standards for Static Control!
EOS/ESD Association, Inc. 7900 Turin Rd., Bldg. 3 Rome, NY 13440-2069, USA
PH +1-315-339-6937 • Email: info@esda.org • www.esda.org
Co-Sponsored by
Everfeed Technology Pte Ltd.
No.2 Tuas Link 1, Singapore 638590
Phone: +65 6863 1488
Fax: +65 6863 0488
info@everfeed.com.sg
event@everfeed.com.sg
http://www.everfeed.com.sg/
Accommodations:
Hotel Jen Penang (formerly Traders Hotel)
Magazine Road, George Town, Penang, 10300, Malaysia
Contact: Ms. Ong Xiang Ting
Tel: +604-2622 622 ext 8368 Fax: +604-2626508
Email: xiangting.ong@hoteljen.com
Register Online: https://www.hoteljen.com/reservations
Room Rates (for this event only):
Deluxe Single/ Twin (with breakfast) -
RM 271.18 per room per night
Also Sponsored by:
Dou Yee Enterprises (S) PTE Ltd. IBM
Infineon Technologies
EOS/ESD SYMPOSIUM FOR FACTORY ISSUES MALAYSIA
https://www.esda.org/events/eosesd-symposia/eosesd-factory-symposia/
Setting the Global Standards for Static Control!
EOS/ESD Association, Inc. 7900 Turin Rd., Bldg. 3 Rome, NY 13440-2069, USA
PH +1-315-339-6937 • Email: info@esda.org • www.esda.org
ANSI/ESD S20.20 - Process Design Overview
NOV 11, 2015 • 1:30 PM - 5:00 PM
NOV 12, 2015 • 9:00 AM - 12:30 PM
Instructor: John Kinnear, IBM
This overview provides instruction on designing and implementing an ESD control program based on ANSI/ESD S20.20.
The course provides participants with the tools and techniques to help with the selection of the ESD controls that are ap-
propriate for the devices to be handled.
The following topics are covered
• ANSI/ESD S20.20 Administrative Requirements	 • Grounding/Bonding Systems
• Personal Grounding 	 • ESD Controls for the EPA	 • Packaging Requirements
John Kinnear is an IBM Senior Engineer specializing in process & system technology, and facility certification in accordance with ANSI/ESD
S20.20. He has been the ESD Site Coordinator for the Poughkeepsie site since 1989 and is currently the ESD Coordinator for IBM. As a member
of the ESD Association since 1990, John has served in several Standards Development Committees. John is the appointed Technical Adviser
to the United States National Committee/IEC Technical Committee 101, where he represents the United States to the International Electrotech-
nical Commission (IEC). As Chair of the ESDA’s Facility Certification (ANSI/ESD S20.20) development program, John coordinated the initial
development of Lead Assessor training, ISO Registrar Certification and witness audits. John has served as ESD Association Vice President,
Senior Vice President and President. He has also served as past General Chairman of the 2004 EOS/ESD Symposium. For his contributions to
the ESD Association John was presented with the Joel Weidendorf Award for Standards in 2005, the Outstanding Contribution Award in 2006,
and the President’s Award in 2010. John has presented many papers both internal to IBM and at external conferences. He participates as an
instructor for the Program Management series and has presented tutorials in North America and Asia. John also holds patents in the industry.
ESD Basics
NOV 11, 2015 • 9:00 AM - 12:30 PM
Instructor: Marcus Koh, Everfeed Technologies, Inc
This talk will discuss the Fundamental causes of ESD and its control. It includes how ESD impacts industry, with brief
explanations of charge generation, field measurement, the role of capacitance and voltage, charge measurement, and
charge decay. Device failure mechanisms, including the respective test models like Human Body Model or Charged
Device Model, will also be explained. Will discuss how to protect ESD sensitive devices and assemblies, give defi-
nitions of an Electrostatic Protected Area (EPA), and show how to assess the risk in an automated production line.
Dr. Marcus Koh is an ESD Association (ESDA) Certified ESD Professional-Program Manager; and iNARTE Certified ESD Engineer. He was the
publicity chair and co-sponsor for ESD Association Asian Seminar in 2011 (Singapore), 1st ESDA Asian EOS/ESD Symposium 2012 (Singapore),
EOS/ESD Symposium 2013 (Penang, Malaysia), ESDAAsian EOS/ESD Symposium 2014 (Singapore). As an active ESD Consultant, he has been
proactive in consultation services on EOS/ESD matters to electronics assembly and manufacturing industries across Asia Pacific. His workshops are
closely associated with ANSI/ESD S20.20 & IEC61340-5-1 standards & best practices, and instrumental in guiding ESD practitioners in the region,
leading them toward iNARTE ESD Control Certification. Marcus graduated in Bachelor of Engineering (First Class Honors) and Ph.D. from Nanyang
Technological University, Singapore. There, he was awarded the PUB Book Prize for outstanding performance in the subject “Power Electronics and
Drives.” Marcus’ current research area is in energy management and stochastic problems using statistical modelling.
Process Assessment
NOV 12, 2015• 1:30 PM - 5:00 PM
Instructor: Reinhold Gaertner, Infineon Technologies
This Tutorial describes the measurement techniques that are needed for elements of ESD control programs. This covers
measurement methods for compliance verification, product qualification, and trouble-shooting. These techniques will be
demonstrated by actual measurements on materials and products. The seminar ends with an overview of risk analysis and
trouble-shooting methodologies applied to actual field problems.
Reinhold Gaertner received his diploma in physics from the Technical University of Munich in 1987. Then he joined the Federal Armed Forces Uni-
versity Munich, where he was working on measurement techniques for ESD protective packaging materials. After working as an independent ESD
consultant, he joined Siemens Semiconductors in 1996; which is now Infineon Technologies. He is responsible for all problems regarding external
ESD protection at Infineon worldwide and also for problems in customer production, as well as for ESD device testing for qualification. Since 1989,
he has lectured on static control and since 1991, he has been an active member of the German ESD Association, where he has been acting as vice
president for the last couple of years. Since 1995, he has worked in the ESD standardization of IEC TC101, where he is currently convener of two
working groups (static decay and device testing). In 2009, he received the outstanding contribution award of the ESDA and in 2011 he joined the
ESDA board of directors.
EOS/ESD SYMPOSIUM FOR FACTORY ISSUES MALAYSIA
Register Online at www.esda.org/events/calendar/
WEDNESDAY, NOVEMBER 11, 2015
9:00 AM - 5:00 PM
ANSI/ESD S20.20 - Process Design Overview
THURSDAY, NOVEMBER 12, 2015
9:00 AM - 12:30 PM 1:30 PM - 5:00 PM
ESD Basics Process Assessment
FRIDAY, NOVEMBER 13, 2015
9:00 AM -
10:00 AM
10:00 AM -
10:30 AM
10:30 AM -
11:00 AM
11:00 AM -
11:30 PM
11:00 PM -
12:00 PM
12:00 PM -
1:30 PM
1:30 PM -
2:00 PM
2:00 PM -
3:00 PM
3:00 PM -
3:30 PM
3:30 PM -
4:15 PM
4:15 PM -
5:00 PM
Invited Talk 1 Invited Talk 2 Break Invited Talk 3 Invited Talk 4 Lunch Invited Talk 5 Grounding Break Ionization Workshop
SCHEDULE
WEDNESDAY, NOVEMBER 11, 2015
9:00 AM - 5:00 PM 	 ANSI/ESD S20.20 - Process Design Overview
THURSDAY, NOVEMBER 12, 2015
9:00 AM - 12:30 PM 	ESD Basics
1:30 PM - 5:00 PM 	 Process Overview
FRIDAY, NOVEMBER 13, 2015
9:00 AM – 10:00 AM	Invited Talk 1: Is There a Correlation Between 	
			 the Voltages Measured in Field and During 	
	 	 	 Qualification?
			Reinhold Gaertner, Infineon Technologies
10:00 AM - 10:30 AM 	Invited Talk 2: Advanced ESD Analysis for 	
			High Temperature Automated Handling
			Equipment
			Gerald Wong, Everfeed Technology
10:30 AM - 11:00 AM 	Tea Break & Networking Session
11:00 AM - 11:30 PM 	Invited Talk 3: ESD Levels and Trends for 	
			Advanced Silicon Technologies
			Yvonne Yeo Chii, IBM
11:30 PM - 12:00 PM 	Invited Talk 4: An Innovative Method to 		
			 Ground a Moving Cart (Trolley)
			KP Yan, Infineon Technologies
12:00 PM - 1:30 PM 	 Lunch Break & Networking Session
1:30 PM - 2:00 PM 	 Invited Talk 5: Probabilistic Analytical Bench	
			marking for ESD
			Marcus Koh, Everfeed Technology
2:00 PM - 3:00 PM 	 Grounding
			John Kinnear, IBM
3:00 PM - 3:30 PM	 Tea Break & Networking Session
	
3:30 PM - 4:15 PM 	 Ionization
			Joshua Yoo, Core Insight
4:15 PM - 5:30 PM	 Workshop and Q&A Session
EOS/ESD SYMPOSIUM FOR FACTORY ISSUES MALAYSIA
Register Online at www.esda.org/events/calendar/
Payment • Company purchase orders not accepted.
Registration Information
For credit card payments: 	
Register online at:
ESD Association
http://esda.org/onlineregistrations.html
Phone: +1 (315) 339-6937
Other forms of payment Contact:
Mr. Yohan GOH, Phone: +65 9221 1456
Mr. Gerald WONG, Phone: +65 91791745
Mr. Marcus KOH, Phone: +65 8181 8769
No.2 Tuas Link 1, Jurong Industrial Estate, Singapore 638590
Email: info@everfeed.com.sg • www.everfeed.com.sg
Tel: +65 6863 1488 (Singapore)
Tel: +60 (6) 764 9271 (Malaysia)
Tel: +66 (2) 516 4011 (Thailand)
Co-Sponsored by
Everfeed Technology Pte Ltd.
No.2 Tuas Link 1, Jurong Industrial Estate, Singapore 638590
Phone: +65 6863 1488 • Fax: +65 6863 0488
info@everfeed.com.sg • http://www.everfeed.com.sg/
Please Print or Type (Your name and company will appear on badge and/or certificate exactly as written below.)
Address is company or home (check one)
Symposium Bundle November11-13, 2015 		 $1,100 USD
Symposium plus two-day ESD Tutorials
Tutorials November11-12, 2015 				 $ 950 USD
ESD Basics, ANSI/ESD S20.20 - Process Design Overview, Process Assessment
Setting the Global Standards for Static Control!
EOS/ESD Association, Inc. 7900 Turin Rd., Bldg. 3 Rome, NY 13440-2069, USA
PH +1-315-339-6937 • Email: info@esda.org • www.esda.org
Symposium Only	 November13, 2015 	 	 $ 400 USD
One full day of Invited Talks and Workshops
8September20153:39PM
This programme is
eligible for HRDF
claims under the Skim
Bantuan Latihan (SBL)
Scheme, subject
to prior application
to HRDF by the
employers/companies.
Mr/Mrs/Ms/Dr: First Name: Last Name:
Company Name:
Street: 	
City: State/Province:
Country: Zip/Postal Code:
Phone:	 Fax:
Email:
EOS/ESD SYMPOSIUM FOR FACTORY ISSUES MALAYSIA
Register Online at www.esda.org/events/calendar/EVERFEED TECHNOLOGY PTE LTD
10-14 NOVEMBER 2015
Kindly complete this form and email to:
Ong Xiang Ting
Events Manager
Hotel Jen Penang Tel No: 604 2622 622 ext: 8368
Magazine Road, Fax No: 604 2626 508
10300 Penang, Malaysia Email:xiangting.ong@hoteljen.com
HOTEL JEN PENANG ROOM RESERVATION FORM
Single/
Double
Remarks:
Airport Transfers can be arranged at RM 84.80nett per car per way (Toyota Innova). 50%
surcharge for all airport transfer from 0000 hours to 0700 hours
**Remark: Rate quoted is inclusive of 6% GST
Smoking / Non-Smoking: King / Twin Bed:
Arrival Flight Details: Departure Flight Details:
Does airport Transfer required? Yes: No:
 The above room rates is inclusive of 10% service charge and 6% goods &
services tax and RM 3.00 nett local council fee.
 Complimentary in-room wired and Wifi access
PAYMENT DETAILS
Credit Card Type, Number & Expiry Date:
Cancellation Policy:
Please note that there will be one (01) night room charge for any cancellation make less
than two (02) days prior to the arrival date. The same will apply for no shows of
guaranteed guestroom(s) on the day of arrival.
GUEST DETAILS
Guest Full Name:
Arrival Date: Departure Date:
Telephone No: Email:
Deluxe Single/ Twin at RM 271.18 nett per room per night
With breakfasts
Twin

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2015 Factory Symposium Penang

  • 1. EOS/ESD SYMPOSIUM FOR FACTORY ISSUES MALAYSIA November 11-13, 2015 https://www.esda.org/events/eosesd-symposia/eosesd-factory-symposia/ Hotel Jen Penang (formerly Traders Hotel) Magazine Road, George Town, Penang, 10300, Malaysia Lunch and refreshments provided. Setting the Global Standards for Static Control! EOS/ESD Association, Inc. 7900 Turin Rd., Bldg. 3 Rome, NY 13440-2069, USA PH +1-315-339-6937 • Email: info@esda.org • www.esda.org Co-Sponsored by Everfeed Technology Pte Ltd. No.2 Tuas Link 1, Singapore 638590 Phone: +65 6863 1488 Fax: +65 6863 0488 info@everfeed.com.sg event@everfeed.com.sg http://www.everfeed.com.sg/ Accommodations: Hotel Jen Penang (formerly Traders Hotel) Magazine Road, George Town, Penang, 10300, Malaysia Contact: Ms. Ong Xiang Ting Tel: +604-2622 622 ext 8368 Fax: +604-2626508 Email: xiangting.ong@hoteljen.com Register Online: https://www.hoteljen.com/reservations Room Rates (for this event only): Deluxe Single/ Twin (with breakfast) - RM 271.18 per room per night Also Sponsored by: Dou Yee Enterprises (S) PTE Ltd. IBM Infineon Technologies
  • 2. EOS/ESD SYMPOSIUM FOR FACTORY ISSUES MALAYSIA https://www.esda.org/events/eosesd-symposia/eosesd-factory-symposia/ Setting the Global Standards for Static Control! EOS/ESD Association, Inc. 7900 Turin Rd., Bldg. 3 Rome, NY 13440-2069, USA PH +1-315-339-6937 • Email: info@esda.org • www.esda.org ANSI/ESD S20.20 - Process Design Overview NOV 11, 2015 • 1:30 PM - 5:00 PM NOV 12, 2015 • 9:00 AM - 12:30 PM Instructor: John Kinnear, IBM This overview provides instruction on designing and implementing an ESD control program based on ANSI/ESD S20.20. The course provides participants with the tools and techniques to help with the selection of the ESD controls that are ap- propriate for the devices to be handled. The following topics are covered • ANSI/ESD S20.20 Administrative Requirements • Grounding/Bonding Systems • Personal Grounding • ESD Controls for the EPA • Packaging Requirements John Kinnear is an IBM Senior Engineer specializing in process & system technology, and facility certification in accordance with ANSI/ESD S20.20. He has been the ESD Site Coordinator for the Poughkeepsie site since 1989 and is currently the ESD Coordinator for IBM. As a member of the ESD Association since 1990, John has served in several Standards Development Committees. John is the appointed Technical Adviser to the United States National Committee/IEC Technical Committee 101, where he represents the United States to the International Electrotech- nical Commission (IEC). As Chair of the ESDA’s Facility Certification (ANSI/ESD S20.20) development program, John coordinated the initial development of Lead Assessor training, ISO Registrar Certification and witness audits. John has served as ESD Association Vice President, Senior Vice President and President. He has also served as past General Chairman of the 2004 EOS/ESD Symposium. For his contributions to the ESD Association John was presented with the Joel Weidendorf Award for Standards in 2005, the Outstanding Contribution Award in 2006, and the President’s Award in 2010. John has presented many papers both internal to IBM and at external conferences. He participates as an instructor for the Program Management series and has presented tutorials in North America and Asia. John also holds patents in the industry. ESD Basics NOV 11, 2015 • 9:00 AM - 12:30 PM Instructor: Marcus Koh, Everfeed Technologies, Inc This talk will discuss the Fundamental causes of ESD and its control. It includes how ESD impacts industry, with brief explanations of charge generation, field measurement, the role of capacitance and voltage, charge measurement, and charge decay. Device failure mechanisms, including the respective test models like Human Body Model or Charged Device Model, will also be explained. Will discuss how to protect ESD sensitive devices and assemblies, give defi- nitions of an Electrostatic Protected Area (EPA), and show how to assess the risk in an automated production line. Dr. Marcus Koh is an ESD Association (ESDA) Certified ESD Professional-Program Manager; and iNARTE Certified ESD Engineer. He was the publicity chair and co-sponsor for ESD Association Asian Seminar in 2011 (Singapore), 1st ESDA Asian EOS/ESD Symposium 2012 (Singapore), EOS/ESD Symposium 2013 (Penang, Malaysia), ESDAAsian EOS/ESD Symposium 2014 (Singapore). As an active ESD Consultant, he has been proactive in consultation services on EOS/ESD matters to electronics assembly and manufacturing industries across Asia Pacific. His workshops are closely associated with ANSI/ESD S20.20 & IEC61340-5-1 standards & best practices, and instrumental in guiding ESD practitioners in the region, leading them toward iNARTE ESD Control Certification. Marcus graduated in Bachelor of Engineering (First Class Honors) and Ph.D. from Nanyang Technological University, Singapore. There, he was awarded the PUB Book Prize for outstanding performance in the subject “Power Electronics and Drives.” Marcus’ current research area is in energy management and stochastic problems using statistical modelling. Process Assessment NOV 12, 2015• 1:30 PM - 5:00 PM Instructor: Reinhold Gaertner, Infineon Technologies This Tutorial describes the measurement techniques that are needed for elements of ESD control programs. This covers measurement methods for compliance verification, product qualification, and trouble-shooting. These techniques will be demonstrated by actual measurements on materials and products. The seminar ends with an overview of risk analysis and trouble-shooting methodologies applied to actual field problems. Reinhold Gaertner received his diploma in physics from the Technical University of Munich in 1987. Then he joined the Federal Armed Forces Uni- versity Munich, where he was working on measurement techniques for ESD protective packaging materials. After working as an independent ESD consultant, he joined Siemens Semiconductors in 1996; which is now Infineon Technologies. He is responsible for all problems regarding external ESD protection at Infineon worldwide and also for problems in customer production, as well as for ESD device testing for qualification. Since 1989, he has lectured on static control and since 1991, he has been an active member of the German ESD Association, where he has been acting as vice president for the last couple of years. Since 1995, he has worked in the ESD standardization of IEC TC101, where he is currently convener of two working groups (static decay and device testing). In 2009, he received the outstanding contribution award of the ESDA and in 2011 he joined the ESDA board of directors.
  • 3. EOS/ESD SYMPOSIUM FOR FACTORY ISSUES MALAYSIA Register Online at www.esda.org/events/calendar/ WEDNESDAY, NOVEMBER 11, 2015 9:00 AM - 5:00 PM ANSI/ESD S20.20 - Process Design Overview THURSDAY, NOVEMBER 12, 2015 9:00 AM - 12:30 PM 1:30 PM - 5:00 PM ESD Basics Process Assessment FRIDAY, NOVEMBER 13, 2015 9:00 AM - 10:00 AM 10:00 AM - 10:30 AM 10:30 AM - 11:00 AM 11:00 AM - 11:30 PM 11:00 PM - 12:00 PM 12:00 PM - 1:30 PM 1:30 PM - 2:00 PM 2:00 PM - 3:00 PM 3:00 PM - 3:30 PM 3:30 PM - 4:15 PM 4:15 PM - 5:00 PM Invited Talk 1 Invited Talk 2 Break Invited Talk 3 Invited Talk 4 Lunch Invited Talk 5 Grounding Break Ionization Workshop SCHEDULE WEDNESDAY, NOVEMBER 11, 2015 9:00 AM - 5:00 PM ANSI/ESD S20.20 - Process Design Overview THURSDAY, NOVEMBER 12, 2015 9:00 AM - 12:30 PM ESD Basics 1:30 PM - 5:00 PM Process Overview FRIDAY, NOVEMBER 13, 2015 9:00 AM – 10:00 AM Invited Talk 1: Is There a Correlation Between the Voltages Measured in Field and During Qualification? Reinhold Gaertner, Infineon Technologies 10:00 AM - 10:30 AM Invited Talk 2: Advanced ESD Analysis for High Temperature Automated Handling Equipment Gerald Wong, Everfeed Technology 10:30 AM - 11:00 AM Tea Break & Networking Session 11:00 AM - 11:30 PM Invited Talk 3: ESD Levels and Trends for Advanced Silicon Technologies Yvonne Yeo Chii, IBM 11:30 PM - 12:00 PM Invited Talk 4: An Innovative Method to Ground a Moving Cart (Trolley) KP Yan, Infineon Technologies 12:00 PM - 1:30 PM Lunch Break & Networking Session 1:30 PM - 2:00 PM Invited Talk 5: Probabilistic Analytical Bench marking for ESD Marcus Koh, Everfeed Technology 2:00 PM - 3:00 PM Grounding John Kinnear, IBM 3:00 PM - 3:30 PM Tea Break & Networking Session 3:30 PM - 4:15 PM Ionization Joshua Yoo, Core Insight 4:15 PM - 5:30 PM Workshop and Q&A Session
  • 4. EOS/ESD SYMPOSIUM FOR FACTORY ISSUES MALAYSIA Register Online at www.esda.org/events/calendar/ Payment • Company purchase orders not accepted. Registration Information For credit card payments: Register online at: ESD Association http://esda.org/onlineregistrations.html Phone: +1 (315) 339-6937 Other forms of payment Contact: Mr. Yohan GOH, Phone: +65 9221 1456 Mr. Gerald WONG, Phone: +65 91791745 Mr. Marcus KOH, Phone: +65 8181 8769 No.2 Tuas Link 1, Jurong Industrial Estate, Singapore 638590 Email: info@everfeed.com.sg • www.everfeed.com.sg Tel: +65 6863 1488 (Singapore) Tel: +60 (6) 764 9271 (Malaysia) Tel: +66 (2) 516 4011 (Thailand) Co-Sponsored by Everfeed Technology Pte Ltd. No.2 Tuas Link 1, Jurong Industrial Estate, Singapore 638590 Phone: +65 6863 1488 • Fax: +65 6863 0488 info@everfeed.com.sg • http://www.everfeed.com.sg/ Please Print or Type (Your name and company will appear on badge and/or certificate exactly as written below.) Address is company or home (check one) Symposium Bundle November11-13, 2015 $1,100 USD Symposium plus two-day ESD Tutorials Tutorials November11-12, 2015 $ 950 USD ESD Basics, ANSI/ESD S20.20 - Process Design Overview, Process Assessment Setting the Global Standards for Static Control! EOS/ESD Association, Inc. 7900 Turin Rd., Bldg. 3 Rome, NY 13440-2069, USA PH +1-315-339-6937 • Email: info@esda.org • www.esda.org Symposium Only November13, 2015 $ 400 USD One full day of Invited Talks and Workshops 8September20153:39PM This programme is eligible for HRDF claims under the Skim Bantuan Latihan (SBL) Scheme, subject to prior application to HRDF by the employers/companies. Mr/Mrs/Ms/Dr: First Name: Last Name: Company Name: Street: City: State/Province: Country: Zip/Postal Code: Phone: Fax: Email:
  • 5. EOS/ESD SYMPOSIUM FOR FACTORY ISSUES MALAYSIA Register Online at www.esda.org/events/calendar/EVERFEED TECHNOLOGY PTE LTD 10-14 NOVEMBER 2015 Kindly complete this form and email to: Ong Xiang Ting Events Manager Hotel Jen Penang Tel No: 604 2622 622 ext: 8368 Magazine Road, Fax No: 604 2626 508 10300 Penang, Malaysia Email:xiangting.ong@hoteljen.com HOTEL JEN PENANG ROOM RESERVATION FORM Single/ Double Remarks: Airport Transfers can be arranged at RM 84.80nett per car per way (Toyota Innova). 50% surcharge for all airport transfer from 0000 hours to 0700 hours **Remark: Rate quoted is inclusive of 6% GST Smoking / Non-Smoking: King / Twin Bed: Arrival Flight Details: Departure Flight Details: Does airport Transfer required? Yes: No:  The above room rates is inclusive of 10% service charge and 6% goods & services tax and RM 3.00 nett local council fee.  Complimentary in-room wired and Wifi access PAYMENT DETAILS Credit Card Type, Number & Expiry Date: Cancellation Policy: Please note that there will be one (01) night room charge for any cancellation make less than two (02) days prior to the arrival date. The same will apply for no shows of guaranteed guestroom(s) on the day of arrival. GUEST DETAILS Guest Full Name: Arrival Date: Departure Date: Telephone No: Email: Deluxe Single/ Twin at RM 271.18 nett per room per night With breakfasts Twin