A comprehensive reverse logistics framework can be implemented for expected returns based on past trends. Within this framework, innovative solutions can be worked out and executed to add value back to business.Traditionally Reverse Logistics functions have either been neglected or have been perceived as too complex to automate or to get fully under control.

1. Confidential
Winning the
Game !!
25rd September, 2014
Amitabh Prasad

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Tata Tele – Comprehensive Telco

3. Reverse Logistics Life Cycle

4. Proactive … rather than Reactive
• It is not possible to predict all recalls, rejects and
their quantum.
• But there can be a proactive “What if” contingency
plan for unexpected major deviations
• A comprehensive reverse logistics framework can be
implemented for expected returns based on past
trends.
• Within this framework, innovative solutions can be
worked out and executed to add value back to
business.
4

5. Profiting from Reverse Logistics
Return
Customer Satisfaction
– confidence that the
company will take
returns and refund
Encourages decision
to Buy and enhances
sales … E commerce
example
Remarket
Re-sort, rectify,
remarket .. cost
benefits to bottom
line
Recycle
Process and use again
..Green
Reuse
Innovative uses of
returns

6. Reverse Logistics – what makes it work
Strategic
Priority
Process
& IT
AoP
Targets

7. Pitfalls
Ad-hoc and
small scale
Uncertainty
in forecasting
and Planning
Budgeting
Process &
Systems
Success!
Synergies
with forward
logistics
Product
Return Policy
Shorter
Product Life
Cycle
Tracking &
Reporting
Pitfalls and Success

8. Reality Check…….
Traditionally Reverse Logistics functions have either been neglected or have
been perceived as too complex to automate or to get fully under control.
Effective processes can be developed, and good solutions have recently
become available to automate repetitive activities and provide flexibility to
address the many variables involved.
However, finding right budget and getting top management support for
changes, improvements and capabilities continues to be a challenge.
The whole discussion on Reverse Logistics have now turned around and
organizations are adding as much as 5% upside on their bottom lines by
implementing world class process and

9. Confidential
Thank You…!