When you can't observe a team member, how do you give them feedback on their performance? We consider getting the other person to provide that feedback.

1. Dr Tim Baker
tim@winnersatwork.com.au
www.winnersatwork.com.au
Giving Feedback Remotely

2. Unit 1—Managing
Performance Remotely
Unit 2—Coaching from a
Distance
Unit 3—Giving Feedback
Remotely
Unit 4—Building
Motivation & Morale
Unit 5—Dealing with
Conflict & Negotiation
Unit 6—Influencing from a
Distance

3. Your homework
Practice GROW every chance you get over the next fortnight.

4. SETTING THE SCENE
KEY PRINCIPLES
DIFFICULT FEEDBACK

6. We need to give our people more
feedback!

8. Roughly by a three to one margin, employees
believe that constructive feedback does more to
improve their performance than positive feedback
The secret to having employees listen to your
feedback is whether or not they respect you.
Respect is earned, incredibly hard to get, and
requires authenticity.
You could have the
exact same thing said
by two different
people with two
completely different
effects.

9. 1. What are my expectations as the leader?
2. Have I communicated these expectations to my team?
3. Do my team understand my expectations?
4. Do my team members accept my expectations?
5. Are my team members committed to meeting those expectations?
6. Do my team members know how they are performing against those expectations?
7. Am I supporting my team members to achieve those expectations?

10. Timing

11. Specific

12. Make your feedback specific
“Overall good job on the
online presentation at this
morning’s meeting. But it
could have been better.”
What is wrong with this
feedback?
“Great job on the online
presentation! I really like how
you used statistics to back up
your key points.
One small comment: Maybe for
next time would be to invite
more comments from the group
to get them more involved.”

13. Frequency

14. Questions

15. Privacy

16. Critical Incidents

17. Focus on the
future

18. What went well?
What could you have
done better?
What would you do
differently next time?

20. Avoid
confrontation
& argument
Emphasis
strengths as
well as
weaknesses
Seek out
the causes

21. Guidelines for
Conversations
on Poor
Performance

22. Your
homework
Practice giving three
positive bits of
feedback every day
for two weeks.

23. Unit 1—Managing
Performance Remotely
Unit 2—Coaching from a
Distance
Unit 3—Giving Feedback
Remotely
Unit 4—Building
Motivation & Morale
Unit 5—Dealing with
Conflict & Negotiation
Unit 6—Influencing from a
Distance