The document provides a one-page summary of a 14-page Forrester Consulting study on digital transaction management. It highlights key findings from the study, including that over three-quarters of respondents said DTM is important and the risks of ignoring DTM include lost revenue and becoming uncompetitive. The summary also outlines benefits DTM can provide like reducing errors, cutting costs and processing times, and increasing productivity.

1. QUICK GUIDE FOR PROCUREMENT
Forrester Consulting 2015 Study
“Digital
Transforms
the
Game
of
Business:
Digital
Transaction
Management
Emerging
as
Key
Solution.”
The
new
study
from
Forrester
Consulting
is
only
14
pages
long.
But
to
help
you
quickly
get
an
idea
of
the
4,273
words
it
contains,
we’ve
created
this
one
page
guide
on
how
the
findings
apply
to
your
line
of
work.
Scan,
consider,
and
then
download
the
entire
DocuSign
commissioned
study.
About
DocuSign
TOPIC
STUDY
REPORTS…
DOCUSIGN
ADDS…
IS
DIGITAL
TRANSACTION
MANAGEMENT
(DTM)
REALLY
THAT
IMPORTANT?
More
than
3/4
of
your
surveyed
peers
say
“Yes.”
63%
of
IT
and
LOB
decision-­‐makers
claimed
that
their
organization
is
at
least
a
7
out
of
10
on
the
digital
versus
analog
spectrum.
In
addition,
they
recognize
that
digital
technologies
create
opportunities
to
add
new
services
to
physical
products,
opening
doors
to
new
experiences
and
revenue
streams.
Hundreds
of
Procurement
organizations
are
already
actively
using
DocuSign
to
streamline
their
operations.
And
for
good
reason:
56%
of
your
contacts
expect
digital
transactions.*
DTM
is
the
only
way
to
deliver
it.
*
SOURCE:
Aberdeen
Research/B2Community
“Signed,
Sealed,
Delivered.
Integrating
eSignature
in
the
B2B
Sales
Cycle.”
WHAT’S
THE
RISK
OF
IGNORING
THIS?
Ninety-­‐eight
percent
of
companies
reported
some
revenue
impact
of
poor
transaction
management.
“…most
firms
have
a
relatively
high
rate
of
digital
automation
in
current
processes.
But
they
still
view
30%
to
42%
of
their
processes
as
being
poorly
digitized…This
proportion
of
analog
processes
accounts
for
as
much
as
80%
of
costs
and
inefficiencies
in
their
transactions,
placing
a
significant
burden
on
enterprises.”
A
recent
AIIM
survey
revealed:
“68%
of
respondents
believe
businesses
that
continue
to
run
at
the
speed
of
paper
will
become
more
and
more
uncompetitive.”**
**
SOURCE:
AIIM
Research
Market
Intelligence
“Paper
Wars
2014
–
Update
from
the
Battlefield”
11/14.
WHAT
CAN
DTM
DO
FOR
YOU?
50%
of
respondents
identified
human
error
as
the
top
issue
encountered
with
their
analog
processes.
Additional
issues
included:
• Cumbersome
paper-­‐oriented
document
management
(44%)
• Collecting
and
managing
documents
from
multiple
sources
(42%)
• Administering
and
controlling
documents
over
time
(39%)
“…the
primary
value
proposition
is
rooted
in
helping
enterprises
achieve
operational
excellence.”
Processes
that
once
required
weeks
now
take
minutes.
Approvers
and
signers
can
access
and
execute
documents
on-­‐the-­‐go
on
their
mobile
devices.
Plus,
automated
reminders
help
speed
the
process
along.
With
DocuSign’s
DTM
solution
you
can
reduce
turnaround
time
by
80%
and
save
$34
per
document
(Intellicap
Research).
Paper-­‐free
processes
help
Procurement
organizations
streamline:
• Contract
signing
process
• Supplier
compliance
• RFP
management
• Sole-­‐source
justifications
• NDAs
and
background
checks
WHAT
HAS
DTM
DONE
FOR
OTHERS?
“By
taking
on
DTM,
we
were
able
to
increase
the
volume
of
processing
without
adding
heads.
So
there’s
the
DTM
value:
cost,
productivity,
and
cycle
time.”
—
Senior
director
at
a
US-­‐based
computer
software,
hardware,
and
consumer
electronics
organization.
• AssurX
reduced
3-­‐5
day
document
turnaround
to
1
day
or
less.
• HP
reduced
steps
required
for
contract
completion
by
70%.
• Aon
Affinity
saved
200+
hours/year
not
having
to
rekey
data
and
achieved
100%
error
free
documents.
• Turnaround
time
reduced
from
4
days
to
less
than
one
hour
at
McKesson.
WHAT
ARE
THE
ROADBLOCKS?
45%
of
respondents
cite
“lack
of
skills
to
implement/manage
digital
transaction
systems.”
With
39%
feeling
that
costs
to
retool
processes
is
too
high.
DocuSign
is
designed
to
be
intuitive
and
enhance
workflows.
Many
customers
create
and
send
their
first
envelopes
in
minutes.
One
Procurement
director
had
his
organization
up
and
running
in
30
minutes.
For
more
complex
uses,
there
are
all
levels
of
Professional
Services.
WITH
WHOM
DO
YOU
DISCUSS
THIS
IN
YOUR
ORG?
Respondents
reported
that
67%
of
the
time,
IT
is
primarily
responsible
for
selecting
DTM
tools
and
technologies,
followed
by
finance
(16%).
Here
is
some
compelling
information
to
help
influence
your
leadership
and
IT
department:
ROI
Impact
Report
WHO
WAS
INVOLVED:
400
business
leaders
of
companies
with
500+
employees
from
around
the
world.
All
with
responsibilities
for
document-­‐intensive
business
processes
and
selecting
and
managing
transactional
technologies.
WHAT
IS
DTM:
Digital
transaction
management
(DTM)
is
defined
as
“a
new
category
of
cloud
services
designed
to
digitally
manage
document-­‐based
transactions.
DTM
removes
the
friction
inherent
in
transactions
that
involve
people,
documents,
and
data
to
create
faster,
easier,
more
convenient,
and
secure
processes.”
About
DocuSign:
DocuSign
®
is
The
Global
Standard
for
Digital
Transaction
Management
®
.
DocuSign
accelerates
transactions
to
increase
speed
to
results,
reduce
costs,
and
delight
customers
with
the
easiest,
fastest,
most
secure
global
network
for
sending,
signing,
tracking,
and
storing
documents
in
the
cloud.
For
U.S.
inquiries:
toll
free
866.219.4318
|
docusign.com
For
EMEA
inquiries:
phone
+44
203
510
6500
|
email
emea@docusign.com
|
docusign.co.uk
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©
2003-­‐2015
DocuSign,
Inc.
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rights
reserved.
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DocuSign
logo,
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Global
Leader
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Transaction
Management”,
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