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Reaching Agreement: eSignature API strategies
Larry Kluger, Sr Product Manager, API Strategy
larry.kluger@docusign.com
@la...
Agreements are
at the heart of
business.
And a signature
shows your
acceptance of
the agreement.
reynermedia
The first
signature:
Showing
authorship.
Sumer, 3100 BCE
In what year did
US courts first
hold that an
electronic
signature was
binding?
Before 1900? 1900-1949? 1950-1979? After 1...
First electronic signature court case, 1869:
“It makes no difference whether [the
telegraph] operator writes … the [contra...
147 years later:
2016 eIDAS regulations
Legal framework for
eSignatures across the EU
100 Million users
in 188 countries
Every day:
130K new users join DocuSign
Imagine What You Can Do
.
100 Million users
in 188 countries
Every day:
130K new users join DocuSign
Imagine What You Can Do
and be the hero.
eSignatures for the World:
 Basic electronic signatures
 Advanced electronic
signatures: Digital
Signatures
 Qualified ...
DocuSign is an API
company:
“the API is the
product–and
developers are the
customers”
>58% of
DocuSign’s transactions
are ...
API experience and
issues
>3000
API integrations
with customers and
partners
Issue: Start with a Carrier-Grade Platform
0 min
scheduled
downtime
> 99.99%
uptime
Thousands
of drives, tens
of PBs of st...
Issue: Bank-level
Security
To whom does
InfoSec report?
IT / Engineering?
Legal?
Show a security
badge
DocuSign Bank Grade Security Architecture
DocuSign.net – Platform and Application
Trusted
Participants
Private
Envelopes
E...
What do API Developers want?
First: who is using your API?
Or better, who is the customer?
Developers come in many
flavors…
Table stakes:
 DevCenter
 Hello World
 Recipes
 Sample Apps
 Reference Docs
 Community
Internationalization
 Automatic language
detection
 Sign in 43 languages
 Send in 13 languages
“Apex” developers
IDE integration
SDKs
APIs
Most developers
would prefer to
not use your API.
(Sorry.)
We’re “all in” on Swagger
DocuSign Swagger file – 13 Mbytes
Automatically generated:
 SDKs: C#, Java, Node.JS, PHP, Objec...
Larry Kluger
Larry.kluger@docusign.com
@larrykluger
Reaching Agreement: eSignature API strategies (API Days Paris 2016-12-13)
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Reaching Agreement: eSignature API strategies (API Days Paris 2016-12-13)

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This PowerPoint presentation was given to the audience at API Days Paris on 2016-12-13 by DocuSign's Larry Kluger, Sr Product Manager, API Strategy. In this presentation, Larry discusses the strategy for using the DocuSign eSignature API, the technology and DocuSign platform, security, webhooks, and more.

Published in: Technology

Reaching Agreement: eSignature API strategies (API Days Paris 2016-12-13)

  1. 1. Reaching Agreement: eSignature API strategies Larry Kluger, Sr Product Manager, API Strategy larry.kluger@docusign.com @larrykluger DOCUSIGN CONFIDENTIAL
  2. 2. Agreements are at the heart of business. And a signature shows your acceptance of the agreement. reynermedia
  3. 3. The first signature: Showing authorship. Sumer, 3100 BCE
  4. 4. In what year did US courts first hold that an electronic signature was binding? Before 1900? 1900-1949? 1950-1979? After 1980?
  5. 5. First electronic signature court case, 1869: “It makes no difference whether [the telegraph] operator writes … the [contract] acceptance … with a steel pen an inch long, … or [with a] pen [attached to a] copper wire a thousand miles long. In either case the thought is communicated … by the use of the finger resting upon the pen; nor does it make any difference that in one case … ink is used, while in the other case a more subtle fluid, known as electricity [is used].” [Howley v. Whipple, 48 N.H. 487]
  6. 6. 147 years later: 2016 eIDAS regulations Legal framework for eSignatures across the EU
  7. 7. 100 Million users in 188 countries Every day: 130K new users join DocuSign Imagine What You Can Do .
  8. 8. 100 Million users in 188 countries Every day: 130K new users join DocuSign Imagine What You Can Do and be the hero.
  9. 9. eSignatures for the World:  Basic electronic signatures  Advanced electronic signatures: Digital Signatures  Qualified electronic signatures Beyond Signatures:  Authentication  Workflow  Payments & more to come
  10. 10. DocuSign is an API company: “the API is the product–and developers are the customers” >58% of DocuSign’s transactions are via the API 500%API transaction growth this year
  11. 11. API experience and issues >3000 API integrations with customers and partners
  12. 12. Issue: Start with a Carrier-Grade Platform 0 min scheduled downtime > 99.99% uptime Thousands of drives, tens of PBs of storage 100s of Gbps of network bandwidth 150TB+ of flash storage powering our OLTP system 950K+ daily transactions 3K+ HTTP requests/sec
  13. 13. Issue: Bank-level Security To whom does InfoSec report? IT / Engineering? Legal? Show a security badge
  14. 14. DocuSign Bank Grade Security Architecture DocuSign.net – Platform and Application Trusted Participants Private Envelopes Encrypted Documents Legal & Binding Signatures Authenticity • Multi-facet Signature verification • Powerful Authentication Confidentiality • AES 256 application • Key Management & Encryption Program Non- Repudiation • Digital audit trail • Digital checksums • ESIGN warranted Integrity • Tamper evident documents • X.509 signed final docs DocuSign, Inc. – Business and Operations People • Dedicated Staff • CISO, CLO, CTO • Industry voices • Hiring policy • Formal Certification Process • 20+ internal security policies • Incident • Management • GRC Program • Security Council Physically & Logically separate networks, dual firewalls, audited controls Signers • 256 bit SSL • 11 Auth. Methods • Unalterable signer info capture Integrations • Secure API connections • Go Live Program 256bit SSL Secure Data in Motion Data Centers DisasterRecoveryandBusinessContinuity Near Real-Time Replication Only fully ISO27001 certified eSTM vendor Carrier Grade Availability • Continuously available • <30 minute RTO and <10 second RPO • 99.99% since 2008 • Advanced monitoring & alerts
  15. 15. What do API Developers want?
  16. 16. First: who is using your API? Or better, who is the customer? Developers come in many flavors…
  17. 17. Table stakes:  DevCenter  Hello World  Recipes  Sample Apps  Reference Docs  Community
  18. 18. Internationalization  Automatic language detection  Sign in 43 languages  Send in 13 languages
  19. 19. “Apex” developers IDE integration SDKs APIs Most developers would prefer to not use your API. (Sorry.)
  20. 20. We’re “all in” on Swagger DocuSign Swagger file – 13 Mbytes Automatically generated:  SDKs: C#, Java, Node.JS, PHP, Objective-C  API Reference documentation  API Explorer  Custom Postman collection  … and more to come
  21. 21. Larry Kluger Larry.kluger@docusign.com @larrykluger

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