This is a sample of slides I have created for the Customer Support team to train them on the importance and how to give and receive feedback within the team.

1. This is the Cicada,
a popular insect in South America

2. In order for it to grow,
it needs to break out of its stiff exoskeleton,
leaving behind the old, smaller exterior, to embrace
its bigger and stronger new one.

3. FeedbackA tool to help you grow

4. The Goals of This Training
• Generate knowledge and awareness
about the importance of feedback
• Propose a personal reflection related
to feedback
• Determine values and techniques on
how to give and receive feedback

5. Perspective
a different
Feedback is

6. a gift
Feedback is also

7. Feedback is NOT
an opportunity to vent frustration

8. Feedback is also
NOT
an opportunity
to be precious about
unimportant stuff

9. Don’t suppress
your feedback

10. Why is
this
important?

11. Awareness

12. Evolution

13. Growth

14. think of feedback as
a fist sized
Diamond

15. ACCEPTANCE
GROWTH
ULTIMATE HAPPINESS
It can lead to
If wrapped in a proper package

16. but it can also
lead to
SADNESS
SELF CONFIDENCE ISSUES
INSECURITIES
If thrown in
someone’s face

17. Feedback Flow
Feedback
Frustration
Acceptance
Change
Growth
Sadness
Anger
Self doubt
Good vibes
Colective growth
Performance Improvement
Conflict
Intolerance
Bad vibes
If done
well
If done
poorly

18. It’s a two
way street

19. How to give
Feedback

20. Feedbacks should be
PRIVATE

21. …they should be
TRANSPARENT…

22. …and they should always
come from a place of
LOVE

23. Is there a specific order?

24. McFeedback
Positive
Positive
Negative

25. BIO Feedback
ehavior
mpact
B
I
Outcome

26. How to Receive
Feedback

27. Don’t react!
Don’t be defensive!
Don’t argue!
Listen!

28. FILTER
but also

29. Use the feedback received for
reflection and self-learning