1. Diana Conlan
Team Leader - Credit Card Retention, Commonwealth Bank
34 Violet Street, Essendon
Victoria 3040
T 0449868811
conlandi@cba.com.au
PROFILE
To maintain a leadership position which allows me to continue to learn and grow, within an exciting, productive, market leading
organization where high personal standards, including efficiency and integrity are expected and rewarded. I enjoy challenging
myself in every aspect, and feel I have a strong capability at utilizing my current skills and ability’s to achieve success and thrive
in new and unfamiliar territory. I believe the key to successful leadership & people management is building strong relationships,
whilst balancing accountability's.
EXPERIENCE
January 2012 - Current, Team Leader, Credit Card Retention
COMMONWEALTH BANK OF AUSTRALIA, Melbourne
October 2011 - January 2012 - Team Leader, General Service 132221
COMMONWEALTH BANK OF AUSTRALIA, Melbourne
March 2010 – October 2011 - Assistant/Acting Team Leader, Home Loan Service
COMMONWEALTH BANK OF AUSTRALIA, Melbourne
September 2009 - March 2010 - Customer Service Representative, Home Loan Service
COMMONWEALTH BANK OF AUSTRALIA, Melbourne
November 2006 - September 2009 - Customer Service Representative - 132221/BCC/Cards
COMMONWEALTH BANK OF AUSTRALIA, Hobart/Melbourne
March 2005 – November 2006, Veterinary Nurse
MONTROSE VETERINARY CLINIC, Montrose, Hobart
KEY SKILLS AND COMPETENCIES
Excellent communication and interpersonal skills
Strong ability to work efficiently under pressure
Strong team player
Confident and efficient at working independently
Strong people engagement ability
Performance Management (EEPP)
Continuous Improvement Capability & Drive
Sports Coaching
Data Analysis
Role Model Customer Focus ability
Drives Results
Proactively seeks feedback on performance
Strong ability to use initiative
Goal Setting, check-in & follow-up

2. Strong dispute resolution skills
Approachable
Accountable
Open & Honest
Motivated
Inspired
EDUCATION
2000 - OGILVIE HIGH SCHOOL, Hobart, TAS
High School Certificate
2002 - HOBART COLLEGE, Hobart, TAS
Completion of year 12/TCE
2004 - TAFE, Hobart, TAS
Business Administration Cert. III - 2005-2006
2006 - MONTROSE VETERINARY CLINIC, Hobart, TAS
Certificate 4 in Veterinary Nursing
REFEREES
Available on request