Training Presentation for Housekeepers

2. About the Company
 Golden Hospitality Services Pvt. Ltd. was founded in June 2005 by Mrs. Priyanka Chande with a
Pan India Presence
 GHSPL is a Sister Company of CIS Bureaus Facility Services Pvt. Ltd.
was founded in 1986 by Mr. K N Pimple
 As an ISO 9001:2008 & 14001:2004 Facility Management Company
 Head Quarter in Mumbai
 All-India presence with 12 Regional Offices and 60+ Branch Offices
 Associated with and serving over 500 Clients at nearly 100 locations across India
 Our employee strengths of more than 15,000 Skilled, Semi - Skilled & unskilled staff across the
country

3. Company Hierarchy
Director
General Manager
Head Business and Operations ( Pan India )
Manager Operation & Business
Asst. Manager Operations
Operation Executive
Manager Training & Quality

4. Grooming Standard
Grooming Standards For Men
Hair: Conservative And Well Maintained, Short Neatly Cut
1. Should Not Fall On Forehead, Touch The Ears Or Touch The Collars.
2. Neatly Combed, Not Oily, Not Premed.
3. Only Conservative Hairstyle Permitted.
4. Moustaches Neatly Trimmed.
5. Should Not Cover Upper Lip.
6. Face Clean Shaved
7. Beards Only Permitted As Part Of Religious Sentiments.
Nails: Trimmed And Well Maintained
1. Clean And Dirt Free.
2. No Nicotine, Carbon Or Ink Stains On The Fingers.
Ornaments
1. Only One Simple Ring On Any One Hand
2. No Bracelets Or Bands (Excepts For Religious Reasons)
3. Watches Should Be Conservative And Not Flashy Or Too Large.
4. Leather Strap Should Either Be Black, Brown Or Tan
5. Metallic Strap Should Be Gold Or Silver

5. Grooming Standard
Grooming Standards For Ladies
Hair: Should Be Neat, Well Styled And Should Appear Professional
1. Hair Should Be Trimmed Regularly, Neatly Combed And In Place Always.
2. Shoulder Length Hair Should Be Neatly Pinned To Keep Away From Face.
4. The Bun Must Be Secured At The Back , The Nape With A Black Net.
5. Do Not Use Coloured / Plastic Bands.
6. Hair Should Be Clean, Non- Greasy, Free Of Oil, Colour And Streaking.
Finger Nails: Well Maintained And Clean
1. Neatly Cut , Shaped And Clean
2. Excessively Long Nails Are Not Allowed.
Jewellery : Conservative And Elegant
1. Only One Ring On Each Hand
2. Watches Should Be Conservative And Not Flashy Or Too Large.
3. Only One Set Of Earrings
Makeup: Simple And Basic Make- Up
1. Eye Shadow To Be Subtle And Not Too Loud
2. Eyeliner To Be Thin, Straight And Applied Neatly

6. Uniform
 The Uniform must be in accordance with our Uniform Specification. The uniform should always be cleaned
And well ironed.
 Shirts must be well laundered, with clean collar and cuffs. Trousers should be well ironed, with a sharp
center crease. Thelength of trouser must cover the shoe.
 Uniform Shirt must be outside while on duty or in workpremises.
 Socks To Match The Colour Of The Shoes Or Trousers. It should be changed daily.
 The Belt is an essential. The colour should be black and the buckles should have simple and conservative look.
 Undergarments must be changed daily to maintain body cleanliness and personal hygiene.
 Shoes must be black in colour and as per the uniform specification of the company.

7. Basic Etiquettes
Speak Softly & Politely
Do not use slang, abusive language
Do not speak poorly about staff
Do not huddle together in groups
Greet our Client, Seniors & Colleagues with warmth and smile

8. Body Language
Good Posture
1. Stance Should Be Erect With Hands Side By Side
2. Legs Should Be Straight
4. Shoulders Should Be Hold Back
5. Weight Should Be Just Forward Or Centre
6. Head Would Be Held High
7. Movements & Gestures Do Not Annoy Others
Points To Remember
1. Stand Erect
2. While Standing Throw Your Shoulder High And Hold Your Head Up
3. Keep Your Chin Up
4. Always Make Eye Contact
5. Smile
6. Never Walk In A Hurried Manner
7. Do Not Be IN Very Close Physical Contact
8. Do Not Appear Rest Less
9. Keep Your Hands Of Your Head And Face

9. Material Usage
TASKI R1: Bathroom cleaner and Sanitizer
Area to be cleaned:
All bathroom surfaces, sink, tub, tiles, floors and fittings
Dilution:
For cleaning : 20 ml in 1 ltr water
For sanitizing : 50 ml in 1 ltr water
Using:
Sparay directly on the surface to be cleaned
Leave for 2 seconds
Scrub if necessary and wipe surface with clean and dry cloth
Replace cloth regularly
TASKI R2: All purpose cleaning agent
Area to be cleaned:
All types of floor and walls
Dilution:
Normal soiling : 20 - 40 ml in 1 ltr water
Heavy soiling : 50 ml in 1 ltr water
Using:
Floor cleaner for glass and floor like Italian, marble can be used for wet
mopping as well as scrubbing with a machine.
Wet moping solution to be taken in bucket/mop trolley
Rinse the mop frequently
Alternatively use scrubbing machine and pickup direct solution using a wet
vacuum cleaner
TASKI R3: Glass cleaner
Area to be cleaned:
Window mirrors, glass display cases
Dilution:
20 – 50 ml in 1 ltr water for cleaning all types of glasses and mirrors
Using:
Spray directly on a dry clean cloth
Apply to the surface and wipe with a clean dry lint free cloth
Replace cloth regularly
Buffing dry
TASKI R4: Furniture polish
Area to be cleaned:
All wooden floors and furnishings
Dilution:
Ready to use
Using:
Shake the bottle well before use
Spray on the soft dry cloth
Apply to surface evenly and start buffing
Buffed the floor / surface to high shine

10. Material Usage
TASKI R5: Air freshener
Area to be cleaned:
Offices. Corridors, washrooms
Dilution:
Ready to use
Using:
Do not spray directly on the floor
Spray upward into the center of the room as required
TASKI R6: Toilet bowl cleaner
Area to be cleaned:
Toilet bowls and urinals
Dilution:
Ready to use
Using:
Heavy duty toilet bowl and urinal cleaner
Do not use on stainless steel, enamel, marble and tiles
Flush around bowl specially around rim and bowl waterline
Direct nozzle under toilet rim and evenly over the surfaces
Leave for 5 – 10 min.
Flush toilet
Push water level down with toilet brush
TASKI R7: For removal of oil and grease
Area to be cleaned:
Oil stained floor
Dilution:
Normal soiling : 20 - 40 ml in 1 ltr water
Heavy soiling : 50 ml in 1 ltr water
Using:
For wet mopping, take solution, bucket and mop
Rinse the mop frequently
Alternatively use scrubbing machine
TASKI R9: Removal of hard stains from Bathroom Walls and Fittings
Dilution:
50 - 100ml in 1 ltr water, as per the stain requirement
Using:
Prevent scale dirt on wall fittings
Spray directly on the surface to be cleaned
Leave for 20 sec
Scrub and drain plain water
Wipe surface and polish all metal surfaces with clean cloth
Replace cloth regularly

11. Types of Dusters
Different Types of Cleaning Cloths and their uses in housekeeping
There are different variety of cloths which are used in the housekeeping department for performing various cleaning
activities like wet and dry cleaning by the housekeeping staff.
For efficient and correct usage of these cleaning cloths same should be colour-coded and also the staff need to be well
trained on selecting and using different type of cloths for specific type of cleaning.
Red Check Duster
* Sanitary Fittings & Washroom Cleaning
Blue Check Duster
* General Cleaning
Green Check Duster
* Cafeteria & Kitchen Cleaning
Red Strip Glass Duster
* Washroom Glass Cleaning
Blue Strip Glass Duster
*General Glass Cleaning
Yellow Duster
* Cleaning
Micro Fibre Duster
* Glass Cleaning

12. Manual Cleaning Tools and Equipment's
Dry Mop Caddy
DustbinGlass Cleaning Kit
Wringer TrolleyWet Mop
Micro
Fibre Mop

13. Mechanized Cleaning
Single Disk
Sweeping Machine
Wet & Dry Vacuum
Auto Scrubber
Dry Vacuum
High Pressure Jet