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Arun Sehgal


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Arun Sehgal

  1. 1. Driving Operational Excellence<br />NHRD Seminar on HR Value Proposition<br />20 May 2011<br />
  2. 2. Why is ‘Operational Excellence’ so important?<br />Best in Class HR<br />Deliver High Quality HR Services at <br />Lowest Cost<br />Design and Develop HR Programs<br />Support Business Requirements<br />HR Operational Excellence<br />
  3. 3. The HR Operating Model<br />HR BUSINESS PARTNERS<br />Embedded HR Business Leaders<br />Highly skilled, expert Centres of Excellence<br />GLOBAL CENTRES OF EXCELLENCE<br />“Joined up” Generalist, Transactional & Specialist shared services<br />HR SHARED SERVICES<br />Deliver value-added HR support on what is strategic and <br />provide low-cost yet effective HR services for operational activities<br />
  4. 4. HR Business Partnership<br /> Prime interface with line management<br /> Drive HR initiatives to enhance business unit’s performance <br />Develop People Capability in the business<br />Employee Relations<br />
  5. 5. HR Centers of Excellence<br />Specialized expertise and knowledge<br />Learning & Development<br />Performance Management<br /><ul><li>Compensation & Benefits Design
  6. 6. OD & Change Management</li></li></ul><li>HR Shared Services<br />CentralizedTransactional HR services <br />Compensation & Benefits Administration<br />Talent Acquisition<br />Training Delivery<br /><ul><li>HR Information Systems
  7. 7. On-boarding & Exit Processes</li></li></ul><li>Measuring HR Excellence<br />Critical to Success<br />Few Key Metrics<br /><ul><li>Talent Management
  8. 8. Leadership Bench Strength
  9. 9. Internal Hire Ratio
  10. 10. Employee Retention
  11. 11. Resignation to Joining TAT
  12. 12. Quality of Hire
  13. 13. Learning & Development
  14. 14. Investment in L&D as % of Total revenue
  15. 15. Cost of Human Capital
  16. 16. Employee Cost as % of Total revenue
  17. 17. Return on Human Capital (Profit as % of Employee Cost)</li></li></ul><li>Thank You<br />Arun Sehgal<br />GlaxoSmithKline Consumer Healthcare<br /><br />