1. 17YEARSITSM EXPERIENCE
ITSERVICEMANAGEMENT–GOVERNANCE–BESTPRACTICE
Blends a passion for IT Service Management with communication skills and inspirational leadership. With twelve years’
experience of transforming culture, encouraging innovation and driving agility. By aligning IT strategy and service delivery
with business goals, delivers sustained improvement and achieves best in class customer satisfaction. Now seeking a
higher profile role with greater opportunities to build and lead a dynamic, service-oriented team as an integral part of a
forward-thinking enterprise.
BEN POWELL WARWICK
CV35
STRATEGY
LEADERSHIP
BEST
PRACTICE
Designed and implemented a range of processes to streamline and improve responsiveness to requests for new
projects. Built a corporate alignment scoring mechanism to allow senior business representatives to better
evaluatethepotentialvalueofinitiativeproposals andmaximiseresourceallocationtocorporateoutcomes.
Empowered high-performing and motivated staff by adopting a win-
win leadership approach to delegation on a number of initiatives
within the team. Allowed members to identify and develop their own
innovative ways to achieve outcomes and take ownership of the
delivery, maximising their contributions and receiving recognition for
theirefforts.
Enhanced ability to provide sound strategic advice to Director and
Manager level colleagues by committing to a challenging personal
development and learning plan. Through self-study and extensive
personalreading,builtabroadknowledgeof:EnterpriseGovernanceof
IT; Waterfall and Agile Project Management principles and Leadership
and Management techniques. Achieved higher-level qualifications in IT
StrategyandDesign.
Cultivated key strategic and operational relationships based on solid understanding of the business,
asked, as a result, to become a standing member of the Senior Housing Managers meeting. Received
thefeedback:‘Benspeaks ourlanguageandunderstandswhatwearetryingtoachieve’.
COMMUNICATION
1998-UnitedDigital 2002-PopkinSoftware 2002-TUIUK 2006-IntegratedFM 2006-JephsonHousing
OperationsManager ServiceDesk Analyst ServiceLevelManager ClientServices Manager ITCustomerSupportManager
20151998
Key Skills
• BusinessPartnering/Relationship Management
• DemandManagement,ChangeManagement
• CustomerSatisfaction
• Excellent communication&interpersonal skills
• Leadership,motivation,empowerment of staff
SS
Strategy
SD
Design
ST
Transition
SO
Operation
ITIL Intermediate Certification
People Strategy ProcessRelationships SatisfactionCommunication Alignment
Career Achievements
Bridged the gap between IT & Business
Delivered best in class Customer Satisfaction (89%)
Reduced unplanned down time to less than 1%
Implemented ITIL best practice Service Management