Denise Garcia is seeking a new position and has over 15 years of experience in retail management and manufacturing engineering. She possesses strong computer skills including Microsoft Office, has experience with new product introductions, and is known as a quality customer service professional.

1. Denise H Garcia
1438 Finale Ln, Las Vegas NV 89119
Home: 702-468-7067
Garciadenise46@yahoo.com
Summary
Ability to learn quickly, motivated and a team player. Possess solid computer skills. Acknowledged as
"Total Quality Customer Service Professional." Years of Management retail experience
Highlights
Time management skills
New product introduction (NPI)
Microsoft Word
Microsoft PowerPoint
Environmental testing
Microsoft Excel
Accomplishments
Coordinated New Product Introduction (NPI) activities, resulting in [Number] samples for customers.
Documentation
Wrote and edited documents for field replacements.
Used Microsoft Excel to develop testing forms.
Experience
Bally Technologies April 2005 to Current
Manufacturing Engineer
Las Vegas, NV
Supervisor: Jim Stanek (702)532-7623
Planned, scheduled and coordinated detailed phases of large-scale projects. Recommended design
modifications to eliminate machine and system malfunctions. Created standards, methods, processes
and procedures for reviewing, evaluating and inspecting mechanical projects. Conducted research
to test and analyze equipment feasibility, design, operation and performance. Training other
departments with new product, Support Vender's with their build of all new Bally product. Get
product ready for Compliance submissions, Validated First Article Inspection Reports (FAIR).
Payless ShoeSource June 1994 to September 2005
Store Manager
Las Vegas, NV
Described merchandise and explain operation of merchandise to customers .Computed sales prices,
total purchases and processed payments. Maintained knowledge of current promotions, policies
regarding payment and exchanges, and security practices. Placed special orders and called other stores
to find desired items. Recommended merchandise based on customer needs. Operated a cash register to
process cash, check and credit card transactions. Administered all point of sale opening and closing
procedures. Facilitated monthly and quarterly physical inventory counts. Explained information about
the quality, value and style of products to Influence customer buying decisions. Replenished floor
stock and processed shipments to ensure product availability for customers. Maintained open and
effective communications with store teams to increase productivity. Set the work scheduling for all
employees. Opening and closing the Store and submitting Payroll. Make all bank deposits for the store
on a daily bases.

2. Education
Hollywood Hills High -Hollywood Florida
Skills
* Test forms: for the last 3 years I have created forms used to track all mechanical testing of parts.
*Training: 8 years of learning new product to introduce it to the production and field personal.
*Some SolidWork training
*Microsoft office experience
*Inventory Control
*Sales: Over 15 years in retail sales experience
*Supervisor: 8 years as a retail manager
References
*Joe Hamilton: 702-250-6345
*Alex Singleton: 480-766-2854
*Melissa Rash: 919-274-6248