1. DELIA YOJANA IBAÑEZ DURAN
1326 Loch Lomand Drive, Greenville, SC 29615
delia.ibanez@gmail.com  864-517-2125
OBJECTIVE
An Industrial Engineering position where I will utilize my process improvement expertise, along with analytical and
interpersonal skills, to promote efficiency and reduce costs.
PROFILE
Accomplished Industrial Engineering with strong background in process improvement and automated processes in
both business and industrial settings. Proficient in analyzing, designing, and documenting workflow procedures, as
well as in creating and implementing automated systems that are efficient and cost-effective. Successful in building
teams and overcoming resistance, training staff, and meeting project deadlines.
EXPERIENCE
Translator (Volunteer): Taylors Free Medical Clinic, Greenville, SC (2015-Present)
Interpret from Spanish to English and vice versa for American doctors and Spanish-speaking patients.
Human Resources Analyst: Group Bancolombia, Medellín, Colombia (2013-2015)
Managed Human Resources functions for Credit Department composed of 7 managers, 793 union and non-union
employees, and 20 interns. Hired, supervised 18 employees for one-year terms to prepare them for duties in sub-
departments. Directed labor requirements, including hiring, dismissals, and resignations; filled available positions
with internal movements. Oversaw organizational structure for positions, roles, and salary. Handled employee
performance issues and employee development plans. Ensured compliance with union contract specifications.
 Calculated, oversaw $500K annual labor budget; negotiated with management for $5K+ budget reallocations
per year for project needs.
 Achieved 20% reduction in annual labor budget.
Business Process Analyst: Group Bancolombia, Medellín, Colombia (2012-2013)
Supported IT department in implementation of automated Supply Chain process using ERP/SAP. Documented
process changes. Monitored and analyzed indicators, controls, and risks to improve daily processes. Identified and
implemented strategies to improve suppliers' process.
 Redesigned workflow to reduce downtime by 60% for main department.
 Increased system efficiency by 70%.
Business Process Analyst Consultant: Victor Martinez S.A, Medellín, Colombia (2009-2012)
Worked on team with managers and IT partners to streamline Supply Chain process for 20+ departments in Group
Bancolombia. Developed Supply Chain process to automate 3 workflows: materials, hiring supplier, and supplier
year-end evaluations. Wrote procedures and instructions with Websphere Business Modeler and Visio. Utilized
Methods-Study, Motion-Study Analysis, and Time-Study Analysis. Transitioned 80% of Supply Chain system from
manual procedures; designed ERP/SAP automation process and 1 additional operational model for use if primary
model was not functional. Tested, simulated automated process, ERP/SAP, workflows, and interface.
 Trained 500 users in new Supply Chain process and 2 in workflow; taught 50 users in ERP/SAP system.
 Instructed 50 suppliers in new Supply Chain process and ERP/SAP system and 10 in workflow.
Production Intern in Industrial Process Analysis: Coperative Colanta Ltda, Medellin, Colombia (2009)
Examined data from 2004 to 2008 to identify $50K in product lost during distribution. Analyzed ultra-pasteurized
milk process in Bogota plant and implemented new process that was then instituted in Medellin plant.
 Reduced distribution costs by 30%.
EDUCATION/SKILLS
M.S., Specialist in Product and Service Management: Antioquia School of Engineering, Medellín, Colombia
B.S., Industrial Engineer: University of Antioquia, Medellín, Colombia
ERP/SAP, Microsoft SharePoint, Websphere Business Modeler, Visio, WinQSB, ExtendSim7, Microsoft Office
Proficiency Certificate: Agape English Language Institute, Greenville, SC; fluent in Spanish and English