The document discusses the Banking, Financial Services, and Insurance (BFSI) sector in India. It analyzes the sector and discusses two major players, Axis Bank and State Bank of India (SBI). Axis Bank is the third largest private sector bank in India and offers a wide range of financial products and services. It has outsourced several functions like ATM management and maintenance to companies like Hitachi, Prizm Payments, and IBM to reduce costs. Similarly, SBI, being a large public sector bank, has outsourced operations like IT, back-office processing, and customer support to manage its vast network effectively. Outsourcing non-core functions allows banks to focus on their core banking activities and

1. Banking Financial Services & Insurance

2. INDEX
1. Introduction
2. Analysis of the sector.
3. Two major players
 Axis bank
 SBI

3. Introduction
 BFSI comprises commercial banks, insurance companies, non-banking financial companies,
cooperatives, pensions funds, mutual funds and other smaller financial entities.
• Banking may include core banking, retail, private, corporate, investment, cards and the like.
• Financial Services may include stock-broking, payment gateways, mutual funds etc.
• Insurance covers both life(Living) and non-life(Non Living).
 Shown a strong growth of 21.3% in Dec 2015, highest till now.
 The BFSI sector is largely impacted by macro-economic conditions.

4. Analysis OF
Sector
(Banking Financial services & Insurance)

5. Banking Sector
Threats to
new entrants
High
competitive
rivalry
Substitute
products

6. Bargaining
power of
suppliers
Bargaining
power of
customer
competition
Financial Services
LOW HIGHMEDIUM

7. Insurance sector

9. Banks Financial Services Insurance
New customer acquisition
services
Investment management Product Development
Back office transaction
process management
Underwriting and claims
payment
Corporate treasury functions
Consumer and commercial
lending
Unit pricing and custody Claims Processing
Support
Account servicing processes Underwriting & New
Business
Marketing & Distribution

10. Listing and shareholding
Bombay stock exchange
National stock exchange
London Stock Exchange
Singapore Stock Exchange
Axis Bank is the 3rd largest of the private-sector banks in India offering a comprehensive
suite in BFSI sector. The bank has its head office in Mumbai. It has 2,959 branches,
12,743 ATMs, and nine international offices. The bank employs over 50,000 people and
had a market capitalization of ₹1.0583 trillion. It offers the entire spectrum of financial
services large and mid-size corporates, SME, and retail businesses.
Products offered
Consumer, private & corporate banking
Finance & insurance
Credit cards facility
Mortgage loans
Wealth & asset management
Private equity
Investment banking
Sanjiv Misra
(Chairman)
Outsource

11. Hitachi Consulting Corporation is an American international
management and technology consulting firm with
headquarters in Dallas, Texas. It was founded in November
2000 as a subsidiary of the Japanese corporation Hitachi, and it
currently employs approximately 6,500 people in the US, Japan,
Brazil, China, India, Portugal, Singapore, Spain, the UK,
Germany, and Vietnam.
Axis bank signs India's largest ATM outsourcing deal
 Prizm Payment Services Pvt Ltd., one of India’s fast growing payment solutions provider.
 Prizm Payments is acquired by Hitachi and a subsidiary of Hitachi.
 Prizm Payments is a leading provider of payment services using ATMs and POS systems to
banks and financial institutions in India.

12. Firstsource Solutions Limited is a provider of
business process outsourcing services
headquartered in Mumbai, India. It is owned by RP-
Sanjiv Goenka Group. Firstsource provides
customized business process management to
customers in the banking and financial services,
customer services, telecom and media, and
healthcare sectors.
International Business Machines Corporation is an
American multinational technology company
headquartered in Armonk, New York, United States,
with operations in over 170 countries. It was
Founded in 16 June 1911 by Charles Ranlett Flint.
Axis bank outsource its IT & MAINTAINCE
to IBM.

13. State Bank of India (SBI) is an Indian multinational, public sector
banking and financial services company. It is a government-
owned corporation with its headquarters in Mumbai,
Maharashtra. 14,000 branches, including 191 foreign offices
spread across 36 countries, making it the largest banking and
financial services company in India.
OUTSOURCING AREAS
IT & Computerization
back-office processing
ATM Management
Paper management & documentations
Customer handling (call centre)
SBI outsourcing, It will pay around Rs60 lakh for the computerization of
a branch for around 10,000 branches across the country & managing
complex information technology (IT) systems in-house.

14. Presented by:-
Dipit Pawa (05)
Jaymin Surti (06)
Vrushank Shah (08)
Pooja Singh (26)
Prashant Mishra (27)