RESUME

1. DEEPAKGUPTA
440-7360 137 Street
Surrey, BC V3W 1A3
d.gupta29@hotmail.co.uk
deepakgupta29@outlook.com
Cell: (778) 246-0699
OBJECTIVE: To obtain a position in IT which utilize my technical and soft skills that could
benefit the Organization.
HIGHLIGHTS OF MY QUALIFICATIONS
Exceptional communication and listening skills 
Efficient, dedicated, detail oriented and always willing to learn 
Self-motivated with ability to motivate others
Ability to work under pressure and meet the deadlines 
Ability to speak additional languages and Flexible in working hour
 Excellent organizational skills with ability to meet multiple demands
 Enjoy working as team player and on my own
RELEVANT SKILLS AND EXPERIENCES
Technical Skills
 Working with Ticketing System (escalation,assigning, and closure of tickets)
 Working with user and groups in Active Directory ( creating accounts, reset
passwords, enabling or disabling accounts)
 Assigning Group Policies and Local Computer Policies
 Installing and configuring Microsoft Office 365
 Configuring and Managing outlook 2016,2013,2010
Installing, Configuring and Troubleshooting Window 7, XP and Window Vista 
Window 7 Enterprise Help Desk Techniques and Troubleshooting 
Installation and Troubleshooting Hardware in PC’s and Laptops 
Perform a network installation 
Configuring and Troubleshooting TCP/IP connectivity 
Install and configure switches and routers (WAP) 
 tocols
Communications Skills 
Dealt with various client’s concern and complaints 
Interaction with clients to identify their needs and wants 
Built and maintained relationships with clients to increase company’s share in market 
Everyday communication with seniors and Team members 
Detail oriented towards my work and seniors
Management Skills 
Trained and Managed staff at work 
Assigned duties to team and monitored work 

2. Ensured company’s policies are being followed all the times 
Organized social gatherings for staff to maintain the relations with them 
Always balanced relationship between seniors and juniors
WORK EXPERIENCE
System Center Consultants Deployment Technician
(July 2015 – Nov. 2015) (Workingon IBM’s projectwith RBCBank)
 Migration of Microsoft window XP to window 7 ( 400-450 machines )
 Data backing up and restoration.
 Refreshing Hardware and Scrubbing Hard Drives.
 Installing, Configuring and Troubleshooting Applications.
 Getting instruction from RBC's Command Center to apply patches and
troubleshooting network troubles.
 Provided entry level help desk support to users.
DCS Technologies Deployment Tech and Help Desk
(June 2014 – Dec. 2014) (WorkedonDell’s project withRBC Bank)
 Migration of Microsoft window XP to window 7 ( 600 machines )
 Data backing up and restoration from Network.
 Provided remote and onsite support to clients
 Installing and troubleshooting hardware and software.
 Troubleshooting PC’s and laptops.
 Diagnosis of desktop, applications, and networking issues.
 Responsible for supporting DNS/DHCP, TCP/IP, Ethernet, wireless router and
 Firewall Configurations.
Securitas Canada Security Officer (Chevron Refinery)
(August 2011 – Present)
 Providing exceptional Customer Service to the Clients
 Taking Client's concerns to the concerned Authorities and get back to clients with
possible solution.
 Taking the instructions on phone in the case of staff is not available
 To ensure that the Facility's Safety and Emergency Procedures are followed in
response to Fire Alarms and other Site Emergencies.
 Undertake site specific training; follow direction and guidelines from Site Supervisor.
 Follow Post Orders for each site posted.
 Demonstrate judgment, common sense and decision-making ability
ICICI Bank (India) May 2001 – March 2006 Relationship Manager
EDUCATION AND CERTIFICATIONS
CompTIA Network+ Certified June 2015
CompTIA A+ Certified July 2015

3. ITIL Foundation 2011 October 2015
Microsoft Certified Professional (Window 7) November 2015
Microsoft office 365 Fundamentals and Administering December
2015
Microsoft Certified Desktop Support Technician January 2016
PC Support Technician January 2014 – June 2014
CDI College Surrey, BC
MBA in Marketing and Sales April 2002 – March
2004
University of Allahabad (India)
ADDITIONAL TRAININGS AND COURSES
Retail and Tourism Essential February
2011
(Canadian Tourism Human Resource Council)
Canadian Investment Fund Course October 2012
IFSE Institute Canada
Life License Qualification Program Course December 2012
IFSE Institute Canada