1. Deborah A Campbell
5414 Broadview Road Apt. 3.  Parma OH 44134  (724) 931-9770  Dac7335gmail.com
Skills Summary ________________________________________________________________________________
 Organized and efficient in multi-tasking, planning programs, and filing systems
 Interacts effectively with supervisors and works well with co-workers
 Experienced in providing kind and professional patient service
 Knowledgeable in eCube, Document Imaging, Lotus Notes, EPIC, Invision, Star Navigator, Microsoft Office,
Passport, Emdeon, FACT, Trace, and Syngo
Work History _________________________________________________________________________________
FRESENIUS MEDICAL CARE – NORTH OLMSTED, OH
April 2014 – Present
 Patient Account Representative – Cash Posting
♦ Accountable for correctly posting manual and electronic cash batches, adjustments, and denials, also
reconciling posted cash batches
♦ Perform job responsibilities on an independent and accurate basis
♦ Utilizes various reports to identify, research and correct any existing variance and errors
♦ Corresponds with other Revenue Centers and co-workers when discrepancies are present using Lotus
Notes
♦ Assists co-workers when there is a high volume of cash
♦ Operates in eCube Financials Remittance Response Batch Processing system to perform duties
 Patient Account Representative – Insurance Verification and Reverifications
♦ Documented patients’ insurance information provided to the billing group and ensured correct insurance
entry in order to bill the patient appropriately by updating all information needed in eCube Financials
♦ Reviewed and resolved all work lists
♦ Monitored Coordination of Benefits period and follows up on missing Assignment of Benefits and
Medicare Secondary Payer questionnaires
♦ Ensured receipt and documentation of required authorizations/pre-certifications, including renewals
CLEVELAND CLINIC HOSPITAL SYSTEMS / RANDSTAD – CLEVELAND, OH
August 2012 – April 2014
 Patient Service Representative
♦ Prepared and organized paperwork that was needed for procedures that were scheduled a day in
advance by printing labels and stamping appropriate doctors and dates and time on needed paperwork.
♦ Collected co-pays from patients, handled credit card processing and balanced nightly deposits.
♦ Confirmed patients’ demographics and insurance while greeting and checking in patients in both a
professional and friendly manner
 PAS Financial Counselor
♦ Verified medical insurance for inpatient admissions at seven regional hospitals
♦ Obtained information regarding effective dates, copays, deductibles, co-insurance, and out-of-pocket
♦ Recorded all phone calls with Trace and documents every patient in Excel
♦ Communicated with other financial counselors regarding patient insurance through Outlook and
FACT
♦ Initiated pre-certifications by providing patient demographics to insurance companies
 Medical Secretary
♦ Scheduled patients’ office visits, medical screenings, surgeries and postoperative appointments as well as
prepares and processes all paperwork for scheduling with EPIC
♦ Maintained open lines of communication between patients, physician, staff, and laboratory personnel
♦ Answered multi-line phones, captures messages, and takes appropriate action to assure that requests from
callers are met in a timely and tactful manner while providing information in accordance with office policy

2. Deborah A Campbell
5414 Broadview Road Apt. 3.  Parma OH 44134  (724) 931-9770  Dac7335gmail.com
NANNY / PERSONAL ASSISTANCE – PRIVATE RESIDENCES
June 2010 – August 2012
 Provided necessary care for young children throughout the day, such as, ensuring their safety, making breakfast
and lunch, feeding bottles, as well as changing clothes and diapers
 Created numerous activities to entertain and teach boys, including art projects, practicing writing and reading
skills
 Transported the children on trips to the library, pool, and parks as well as other social events
 Arranged children’ closet and drawers seasonally, home office and library
PAGE – CUYAHOGA COUNTY PUBLIC LIBRARY – BEREA, OH
August 2009 – October 2010
 Worked independently to ensure materials were properly shelved, library areas were neat and organized for the
next day
 Followed through on organizational projects to revamp, clean and create shelving space for books and materials
so as to comply with the Dewey Decimal system
CIRCULATION CLERK – BAILEY LIBRARY – SLIPPERY ROCK, PA
August 2006 – May 2009
 Serviced patrons by answering questions and assisting them with finding desired information
 Taught patrons how to use databases to locate research materials
 Completed paging duties using the Library of Congress System
Education ____________________________________________________________________________________
CUYAHOGA COMMUNITY COLLEGE – CLEVELAND, OH
Certificate in Medical Administrative and Medical Billing
Expected May 2017
SLIPPERY ROCK UNIVERSITY – SLIPPERY ROCK, PA
Bachelor of Arts, Major in History and Minor in Political Science
May 2009 G.P.A.: 3.7/4.0
Internship ____________________________________________________________________________________
HARMONY HISTORICAL SOCIETY MUSEUM – HARMONY, PA
January 2009 – May 2009
 Collaborated with the museum coordinator to preserve the artifacts, assess new artifacts, file and organize
pieces
 Created and implemented new displays in order to rotate artifacts throughout the museum
 Collected, archived, & organized newspaper articles about the museum during non-working hours.
Communicated effectively with visitors to the museum as a tour guide by offering them information and
answering their questions
 Organized, maintained and updated assessment files for the museum’s newsletter and mailings
Activities / Honors ____________________________________________________________________________
 Phi Alpha Theta – National History Honor Society Spring 2008 – Present
 Pi Gamma Mu – International Honor Society of Social Sciences Spring 2009
 Pappan Scholarship

3. Deborah A Campbell
5414 Broadview Road Apt. 3.  Parma OH 44134  (724) 931-9770  Dac7335gmail.com
References ____________________________________________________________________________
 Laura Bixler
Fresenius Medical Care
25050 Country Club Blvd
North Olmsted, OH 44070
(443) 624-9212
 Antonio Tizzano
Cleveland Clinic
6801 Brecksville Rd
Independence, OH 44195
(216) 636-8124
 Andrea Pozo
Randstad at Cleveland Clinic
9500 Euclid Ave
Cleveland, OH 44195
(216) 444-0822
 Anna Hlavacs
Supervisor / Mother
Private Residence
(216) 236-6177