1. Debbie E. Bond
2719 Mendota Cove, Bartlett, TN 38133, 901 277 3753, dembond@aol.com
EXPERIENCE
Memphis Police Department May, 2015- Present
Neighborhood Watch Coordinator
• Work under general supervision; is responsible for coordinating programs to develop partnerships with various community
groups through crime prevention, community service functions and raising public awareness.
• Establish partnerships with community groups to include Neighborhood, Worship and Business Watch Coalition and Citizen
Police Academy Alumni (Ambassadors); serves as liaison with Memphis Police and community groups.
• Researches, plans, develop, and coordinate programs to initiate crime prevention, community interaction, and partnerships
with the MPD; prepares and presents educational programs to community organizations.
• Ability to communicate with diverse groups as well as other staff members.
• Startup new watch groups and oversees all community groups in designated areas; organize and conduct monthly or quarterly
meetings.
• Educate, enhance and empower various groups to ensure positive crime prevention within community.
• Flexible work schedule due to meetings and other events
Small Business Administration (Disaster Reserve) Intermittent April, 2012-Present
Customer Service Representative
• Deployed in Atlantic County, NJ (11/12 -5/13) for Hurricane Sandy recovery. Also deployment to the state of Illinois,
Mississippi and Florida.
• Worked in difficult environments with homeowners, businesses, state and local government personnel and FEMA.
• Responding to a variety of customer financial inquiries and/or providing financial information to the public.
• Functional usage of Microsoft Word, Excel, Outlook, PowerPoint and Project.
• Mastered new concepts while delivering quality results at an accelerated pace against tight deadlines.
• Working with various financial documents such as tax returns, income (profit and loss) statements, schedules of liabilities,
and balance sheets for individuals or businesses.
• Daily interactions with clients ensuring fair and consistency in policy administration while assisting and guiding leadership in
decision making.
• Ability to respond to a variety of customer financial inquiries and/or providing financial information to the public.
• Determines through financial analysis at time of interview whether to issue loan application or decline.
• Interviewed and counsel applicants submitting incomplete applications while assisting each in understanding all requirements
for a complete package.
• Background and knowledge in following areas: Emergency Management, Home owners Insurance Adjustment and
requirement thru FEMA, Accounting, Social Services, and Customer Service.
• Ability to collaborate and work as both a team player and team lead across projects.
• Capability to manage multiple, concurrent long- and short-term tasks and prioritize tasks based on competing demands.
• Assists borrowers with closing of unsecured/secured home or business loans.
• Available to travel for business and to deploy to destination for extended periods at a moment notice.
Protravel Network, Memphis, TN July 2006 – September 2014
Independent Travel Agent
• Ownership of a home-based travel agency.
• Offer advice on destinations and confer with clients’ arrangements (transportation, hotel accommodations, car rentals, etc.).
• Strong customer service skills with the ability to diffuse difficult situations if necessary.
• Keep accurate records customer/personal accounts (quotes, commissions, billing and payments).
• Continuous follow-ups and capture new leads.
Department of Treasury (IRS), Memphis, TN October 2000 – January 2008
Contact Representative/Tax Examiner (Accounts Management)
• Provided an in-depth range of services resolving technical issues to individuals about financial and tax administration.

2. • Attention to detail and analytical skills solving situations and turned each into a manageable task.
• Primary responsibilities included analyzing and resolving complex problems for 25 to 30 customers per day
• Effectively processed various tax forms, directed customers through proper procedures for obtaining refunds and setup
installment agreements for repayment.
• Produced work schedules for departmental call center agents.
• Created and prepared a variety of correspondence, proposals, memoranda, and other written documents and reports by
utilizing various computer applications; maintains databases.
• Worked in the business and individual units and assisted customers in developing a positive relationship with IRS.
• High levels skills and knowledge of PC equipment and Microsoft Office including Power Point, Publisher, and Excel.
University of Phoenix, Memphis, TN September 2006 – June 2007
Faculty/Mentor
• Served as a mentor for non-tradition students working on a degree at undergraduate level.
• Offered students the opportunity to develop relationships with faculty members and advocates by offering the assessment of
associate training needs conducting assessments and report results.
• Mentoring included career exploration and life skills development. Paired with a student for several months by scheduling
meetings in a comfortable environment to discuss, their academic needs, goals, and other concerns.
• Strong organizational, analytical and interpersonal skills.
• Created an educational environment that is conducive to learning and appropriate to the maturity and needs of the students;
prepared instructional materials for classes assigned and provided written evidence of preparation to supervisor/administrator
upon request.
• Conferred with appropriate resource staff to develop educational programs for students.
• Established a standard of classroom behavior; maintains classroom management in and outside of the school.
• Assess the accomplishments of students on an established timetable, and provided written and oral progress reports.
• Instructed students by using educational strategies and techniques to improve communication skills, cognition, social, and
emotional development.
• Motivated students and provides consistent reinforcement of learning skills, and provides continuous assessment and
feedback to students for all learning activities.
• Performs other related duties as assigned or directed.
Telecorp Communication (AT&T wireless), Memphis, TN March 1999 – January 2000
Operations Analyst
• Performed supervisory duties when assigned for the call center.
• Facilitated training of new hires with prepared materials and programs to deliver accurate customer service.
• Assisted setting up new call-center supporting company's goal and objectives.
• Ability to operate in a rapid changing environment with a sense of urgency and to develop and deploy changes.
• Evaluate call center scheduling and staffing trends to optimize cost effectiveness, operational efficiency and deliver
quality serve.
• Monitored call center metrics (queues, volumes, after call time, talk time, hold times, abandonment rate,
website and IVR usage) to assist with forecasting of calls and staffing needs.
• Tracked, analyzed, and reported performance data on key departmental initiatives.
• Provided updates/suggestions to management when areas of concern are identified.
• Served as a senior team leader with attention to detail and analytical skills.
• Designed, planned, organized and directed orientation and training for customer service new hires.
• Produced quality work with organizational and time management.
• Redesigned the entire phone system for over 150+ employees (transitioned to new facility, assigned extensions, trained
staff on operation of new phone system; backed up phone system).
• Prepared weekly monthly and quarterly reports for management for all call center stats and times for review of progress.
• Assisted with strategic planning within the customer service environment to ensure objective goals.
• Demonstrated ability to develop relationships with variety of people and to coordinate processes and projects.
EDUCATION
Masters of Science in Management, Belhaven University, Jackson, MS
Bachelor of Arts in Business Administration, Lemoyne-Owen College, Memphis, TN