1. DAYNA COCHRAN
23006 Eastgate Village Dr. Spring, Texas 77373 ▪ cochrandayna@gmail.com ▪ 832.257.0644
Qualifications Summary
Office Professional that possesses proficient, flexible and effective customer service skills in procurement and health
benefits atmosphere. Works well under pressure and in a fast paced environment. Balanced skill sets to include health
care benefits, retirement plans, Medicare, Medicaid, payroll, COBRA, HR subject matter such as recruiting, system
access, travel, scheduling, purchase order management, contract exchange, corporate exchange, proven track record
regarding ability to perform a full range of activities dealing with subcontracting and transactional procurement and
various other administrative functions. Soft skills to include effective communications, ability to work with difficult people
using conflict resolution techniques, and efficient team player skills with a focus in flexibility and dependability as well as
a strong technical background. Self starter dedicated and have an unyielding work ethic.
Technical Qualifications Summary
Highlights of technical abilities include general office administration and clerical with transactional and functional
experience in company specific programs such as Ariba Buyer, Spend Manager, IQ Navigator, PeopleSoft, Siebel
CRM, SAP, and CMS Supervisor 13.0
Work Experience
Aon Hewitt-Houston TX March 2013-Current
(HRO Processing Assistant)
Support school districts (35) within the Washington State, servicing a population of approx. 15,000 employees with
various benefit administration needs. Enter all employee data into HRIS ensuring complete accuracy of data. Analyze
and adjust collected receivable balances for existing customer base, identifying, validating, or collecting
client or customer deductions, driving the balance through to resolution. Act as subject matter expert for
processes; including providing feedback on proposed process and/or system changes. Collect documents
to prepare accounts for resolution. Perform regular audit functions of client accounts to validate accuracy of
billing, identify necessary billing adjustments and complete proper documentation to support account
changes. Navigate through a series of databases in order to access the appropriate information to service customers.
Research lengthy or complex questions and provide resolution follow-up with customer. Act as an advocate to
resolve complex issues. Process various administrative projects which can include benefit calculations, data
management, transaction workflow call backs and process improvements.
(HR Benefits Agent)
Handle incoming calls from client employees, answering their questions and sorting out issues relating to their
healthcare benefits, 401K savings, life benefits, retirement plans, LOA, Payroll, COBRA, and other human resource
related services. Additionally, spend time working through various HR issues such as recruiting, death benefits
processing, compensation (salary administration), system accesses, reporting and exit interviews. Navigate through a
series of databases in order to access the appropriate information to service customers. Research lengthy or complex
questions and provide resolution follow-up with customer. Process various administrative projects which can include
benefit calculations, data management, transaction workflow call backs and process improvements.

2. Randstad Staffing -Houston TX September 2011-March 2013
Aon Hewitt (HR Benefits Agent)
Handle incoming calls from client employees, answering their questions and sorting out issues relating to their
healthcare benefits, 401K savings, life benefits, retirement plans, LOA, Payroll, COBRA, and other human resource
related services. Navigate through a series of databases in order to access the appropriate information to service
customers. Research lengthy or complex questions and provide resolution follow-up with customer.
Technisource Staffing -Houston TX April 2011-August 2011
Spectra Energy (Sr. Process & System Analyst)
Assisted with supplier enablement initiative and on boarding efforts serving as a knowledge expert of
functional support for Ariba Spend Analysis and Purchase Order management. Developed training materials and job
aids and provided training to internal and external end users regarding Ariba Spend Management software. Served as
tier 2 troubleshooting analyst restoring routine technical service and resolved equipment problems by analyzing,
identifying and diagnosing faults and symptoms, using established processes and procedures. Performed root-cause
analysis and develops checklists for typical problems; recommends procedures and controls for problem prevention;
maintains knowledge of database and call-tracking database to enhance quality of problem resolutions. Share
knowledge with Group Purchasing Agents and Ariba users.
Accenture - San Antonio TX October 2006 to October 2010
Procurement Specialist (08-10)
Provided full-life cycle process support to contractor exchange team; including job posting on applicant tracking
system(TAS), high volume interview scheduling, logistics, candidate and hiring manager management, and on-
boarding. Managed all transactional activities related to recruitment processes (i.e. travel coordination, processing
expenses and invoices, relocation, and immigration). Participate in screening telephone interviews. Purchase Order
management from creation to close. Investigated and resolved collaboration concerns with respective agencies and
other departments. Pre-qualified request by determining contractor need (other geographies, off-shore, independent
contractor, former Accenture RIF) Negotiate sub-tier and payroll activities when a contractor has been pre-identified
through a sub vendor of preferred suppliers. Analyzed, investigated and adjusted small, moderate to complex claims
within assigned authority limits. Processed and kept track of all candidate expenses. Determined and documented
potential client financial loss. Evaluated claims for potential fraud, also appointed to serve as escalation point for
customer issues to manage relations with vendors.
Customer Service Agent (06-08)
Provided Tier 1 and Tier 2 software and hardware support. Provided technical advice, guidance and informal training to
internal and external customers using hardware and software programs; troubleshoots and restores routine technical
service and equipment problems by analyzing, identifying and diagnosing faults and symptoms, using established
processes and procedures.
Employment History
Asurion Customer Service Agent 2006
Walmart Cashier (Seasonal) 2005-2006

3. Reliant Energy Senior Support Specialist 2002-2004
Jenny Craig Weight Loss Consultant 2001-2002
US Postal Service Distribution Clerk (temp) 2000-2001
Andersen Consulting Mail Clerk 1998-2000
Pitney Bowes Mgmt Services Encoding Specialist 1993-1998
Education
AAS Medical Office Assistant LoneStar College- Montgomery 2013-2015