1. CURRICULUM VITAE
David Lucas
96 Church Road
Thornton
Blackpool
FY5 2TT
Date of Birth 11th
February 1969
Tel: 07973 334266
Email: david.lucas187@btinternet.com
Since 2010 I have been the director of my own limited company delivering dairy produce to
households and businesses, having accepted redundancy from my previous employer. Over a
period of 3 years I quadrupled sales, increasing my customer base year on year. Developing
and maintaining a positive and reliable reputation with customers and having built up strong
relationships with suppliers. In 2015 I sold part of the business to recoup my original
investment. I have been solely responsible for all aspects of the business including delivery,
marketing, procurement, recruitment and client relations.
As Service Delivery Manager I was the senior management team member with responsibility
for managing customer relationships, effectively ensuring engagement with key stakeholders
both internal and external, while managing service incidents and service improvement plans.
I have 8 years experience with EDS as Data Centre Manager providing IT and print and mail
services to a major government department. As part of the senior management team, I was
responsible for all aspects of production including adherence to Service Level Agreements
(SLA’s), production and reporting against Key Performance Indicators (KPI’s), identifying
opportunities to maximise productivity and make service improvements both within the data
centre and across the 3 centre estate. I delivered financial plans, monitored and reported
against agreed budgets, including presenting divisional reports to board level. I regularly
managed projects and productivity improvement plans from initiation to implementation,
maximising productivity and reducing costs.
I had personnel management responsibility leading and motivating cross-functional teams
within the data centre. Including target and objective setting and regular performance
reviews.
Career History
• 2010 to Present - Self employed director of a limited company delivering dairy produce
- Responsibility for all aspects of product delivery including sales, marketing, service
delivery, financial control, billing, procurement, personnel management and client
relations
• 2009-2010 -Data Security Manager – Hewlett Packard
- Responsible for delivery of security accreditation for variety of IT systems within the
DWP account
- Implementation and execution of service improvement plans to deliver within SLA’s
• 2008 – 2009 - Service Delivery Manager – Hewlett Packard/EDS
2. CURRICULUM VITAE
- Senior management point of contact for escalation and resolution management
- Client facing
- Incident management and reporting
- Production and management of service improvement plans
- Reviewing best practice to enhance service delivery
• 2000- 2008 – Production Data Centre Manager – EDS
- Leading and managing multiple cross-functional teams, with overall responsibility for up
to 200 team members delivering against challenging SLA’s on time, within budget
- Responsible for productivity improvements, producing, managing and delivering service
improvement plans utilising continuous improvement methodologies
- Development of, and production and reporting against Key Performance Indicators
Performance management including appraisal, salary planning, recognition and awards,
absence and HR management
- Communication and development of plans, targets and objectives, strategic, daily and
personal through a variety of means including 1-2-1’s, team meetings, and presentations
- Fully conversant with MS Office suite including MS project
- Finance Management and Reporting, including developing and agreeing planned
expenditure, monitoring and reporting against financial targets and preparation of
monthly reports to the senior management board
- Project Management, including implementation of plans to retool the production estate to
increase productivity and enable significant budgetary reductions responsible for delivery
from procurement to implementation
• 1990 – 2000 – Supervisor, Shift Leader and Production Manager – EDS
- Increasing levels of responsibility for production and service delivery
- Increasing levels of responsibility for personnel management
- Increasing levels of responsibility for finance management
• Skills
- Experienced in managing change
- Personnel Management across multiple shifts
- P+L Management
- Project Management
- Continuous improvement and service improvement
- Incident Management
- Stakeholder management including direct client facing
- MS Office inc MS Project
- Excellent communicator at all levels
• Education
- Currently studying for a BA Honours Degree with The Open University
- 2006 Open University - Certificate in Social Science
- Educated to GCE Level at Millfield High School between 1980 and 1985
• Interest and Activities
- Outside work I am a keen golfer, I like to read particularly history and historical novels
and am currently enjoying ski-ing with my wife and two young children
• References
