Introduction to company performance optimization using the Emergent System Optimization method.

2. The Optimized Company:
 More Innovative
 More Productive
 Customer Satisfaction
 Change Tolerant
 More Responsive
 More Competitive
 Attracts Better People
 Higher Quality
 More Reliable
 Easier to Manage
and it
MAKES MORE MONEY.

3. ESO vs. Quality Initiatives
ESO
 Focus is on Company
Performance
 Pursuit of Optimum
 Goal: Higher Business
Performance
Quality Initiative
 Focus is on Product
/ Service Quality
 Pursuit of Perfection
 Goal: Fewer Product
Defects

4. How ESO Works
1. Sees your company as an Emergent
System
2. Improves its Parts As Needed for System
Performance
3. Applies Familiar Methods
 Repurposed for System Performance
 Scaled to Meet Your Need

5. Your Emergent Organization
“People and Tools bound by
Process to form a Business or
Operational Capability”
Corporate Emergence

6. Why Emergence Matters
 Each part is managed for the benefit of
the system
 Avoids pursuit of part perfection
 Focuses on system performance

7. Seeking Peak Performance
Costof
Improvement
Performance Perfection
A B
C
“The point at which the cost of known improvements
equals the net benefit”

8. It’s Time to Set a New Goal:
Peak Organizational Performance
 Attainable
 Affordable
 Non-intrusive
 Results that Matter

9. ESO Core Tools
• Process Mapping
• ESO Maturity Model
• Information Integrity
• Continuous System
Performance
Improvement (CSPI)

10. Well-Known Methods
Core tools share logic with:
 Lean / 6σ
 The Capability Maturity Model
 Class A ERP Information Management
 Continuous Process Improvement
But are purposed for system optimization.

11. The ESO Umbrella
 Incorporates other tools into
CSPI as required
 Pre-existing efforts
 Areas requiring greater depth
 Regulates each to achieve
System Optimization

12. The ESO Program: Prep
1. Assign leaders
2. Establish an Issue Management System
3. “5S” the workplace
4. Train the Team
Use ESO Jump Start!

13. The ESO Program: Execute
5. Continuous Improvement (CSPI)
A. Assess processes & capabilities
○ Mapping & EMM
B. Monitor information integrity
○ Information Integrity
C. Identify Gaps for System Performance
○ CSPI
D. Resolve and Repeat

14. What You Can Expect:
 A Bigger Top-line
 Brand Improvement
 A Better Bottom-line
 Efficiency
 Productivity
 Waste reduction

15. ESO Service Offering
 ESO Assessment
 Preliminary, in-process
 ESO Jump Start
 Training, pre-assessment, launch
 ESO Consulting
 On-going project guidance
 ESO Achievement Recognition
 Certificate of Achievement

16. David T. Hopmann and Associates
info@dthanda.com www.dthanda.com
612-568-2408
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