Discussion about performance measures and how to use them in a business setting.

1. Performance Measures in
Behavioral Health
Presented by
Lesley Rompalo
11/7/2017

2. Learning Objectives
– At the end of this video, you will be able to:
• Assess key indicators in order to find the best match
and relevance for an organization.
• Explore performance measures in behavioral health
services in order to monitor, assess, and improve upon
services offered.

3. Performance Measures Snapshot
• Selected indicators chosen to monitor an
organization, group or system.
• Who uses them? Businesses (for-profit and
non-profit) and government.
• Used as an ongoing measure to find and
define areas of success, stagnation, and
improvement.
• Tool for decision making.

4. What is the benefit of knowing this?
• Be able to analyze and track where you are
and how you are doing in relation to goal
areas.
• What’s the real world application?
– Monitor and improve your organization.
– Choose the indicators that are right for your
objectives and business.

5. Choosing Indicators
• Not all indicators are created equal.
• Key points:
– Quantifiable.
– Relevant.
– Meaningful.
– Available data.

6. Implementation

7. Monitor and Assess

8. The Joint Commission

9. Kaiser Permanente

10. Learning Objectives’ Review
• Assess and choose key indicators for your
organization.
• Explore performance measures in behavioral
health services in order to monitor, assess,
and improve upon services offered.

11. Thank you for watching!
• For more information, contact me via
LinkedIn:
• Lesley Rompalo
• https://www.linkedin.com/in/lesley-rompalo/