Agenda <ul><li>Satisfying your stakeholders: Are you in control of this? </li></ul><ul><li>How QPR 8 Integrated Management System can help </li></ul><ul><li>QPR 8 components </li></ul><ul><li>QPR 8 key benefits </li></ul><ul><li>QPR Customers </li></ul>
What are you doing to achieve your business objectives effectively?
Satisfying your stakeholders... What value does this organzation provide me with? How well does this organization support our operations? Do I want to be a part of this organization? Is this organization successful in achieving its financial objectives? How well prepared is this organization in dealing with risk? Does this organization play by the rules? Customers Supply chain partners Employees Investors Insurers Government Satisfying all stakeholders results in a multitude of objectives...
Achieving business objectives involves many battlefronts... ...and that focusing on our long-term customer needs with quality management systems helps us meet and exceed customer expectations... Balanced Scorecard strategy managemen t allows us to focus on strategic objectives... ...and we use performance management tools to measure day-to-day achievement of project goals etc. ... ...both often point to weaknesses in how we do things...that is why we adopted process management ... ...we also discovered that being prepared for risks and regulations that affect our business allows us to be more efficient... The problem we have now...is the multitude of management systems. Having many systems focused at achieving business objectives may not be the optimal solution...
...and a coordinated effort Here’s our new strategy, now make it happen! How do we make sure we measure the right things? We need to improve processes but which ? What are the implications to our business? How do we ensure we keep on doing things correct? Microsoft Office Lack of overview hampers strategic decision making Performance Management System Aligning unit, department and team targets with strategy requires insight in strategy File-based flow charts Missing link with performance metrics does not provide insight in process performance Microsoft Excel Lack of insight in strategy, targets and processes results in poor risk identification Microsoft Word, Excel & document management Why not integrate our effort with what we already are doing? duplication, misalignment, data corruption and a lack of overview strategy management performance management process management risk/compliance management quality management
The typical situation however... STRATEGY!! FOCUS!! duplication, misalignment, data corruption and a lack of overview DON’T FORGET!! What are the implications to our business? How do we make sure we measure the right things? We need to improve processes but which ? How do we ensure we keep on doing things correct? ? Strategy management Risk / Compliance management Performance management Process management Quality management IMPORTANT!!
...easily results in: strategy People doing anything but following strategy... Teams aiming for the wrong targets... Not doing things as they’re supposed to... Not being well prepared for things that could go wrong... Not providing the quality you promise... strategy management performance management process management risk/compliance management quality management
Many systems dilute focus and efficiency <ul><li>Inability to provide management with a complete overview </li></ul><ul><ul><li>As information needs to be gathered and prepared from many systems </li></ul></ul><ul><li>Hard to maintain focus on achieving business goals </li></ul><ul><ul><li>As operations and strategy are subject to constant change </li></ul></ul><ul><li>Lack of consistency and a systematic approach </li></ul><ul><ul><li>Making communication about the state of things cumbersome </li></ul></ul><ul><li>Risk of execution in functional silos </li></ul><ul><ul><li>While strategy, performance, risk, compliance and quality require a cross-functional approach </li></ul></ul><ul><li>Risk of duplication of effort </li></ul><ul><ul><li>As execution on many systems often lead to a project-by-project approach and the need to maintain the same information in multiple locations </li></ul></ul>
All surfaces of business control influence the achievement of goals! competition customer expectations regulations Strategy management Performance management Process management Quality management Risk & Compliance management External forces Internal practices But how to ensure that all internal management practices are and remain in synch with each other? economy trends environment risk
Integrated Management Systems address many management concerns <ul><li>Strategy execution and alignment </li></ul><ul><li>Improving the bottom line by making the right decisions </li></ul><ul><li>Comply with a growing number of regulations </li></ul><ul><li>Meeting customer expectations, now and in the future </li></ul>An Integrated Management System (IMS) is a management system, which integrates all relevant components of a business into one coherent system so as to enable the optimal achievement of its business objectives. It’s about optimizing control over the achievement of business goals! Combining all the internal business management practices into one system provides better control over their outcome!
One system for improving control! Strategy Management Risk and Regulatory Compliance Management Quality Management Business Process Management How well we do things Business Performance Management How we do things How we make sure we are prepared Our plan of action How we deviver value to our customers
Strategy Management monitoring performance context objectives strategic operational risk quality compliance tasks tasks tasks tasks One system for transforming strategy into objectives and tasks for each control surface, cascading it from corporate to individual team level, monitoring progress, and collaboratively manage deviations. Interactive, dynamic strategy maps Custom, dynamic dashboards strategy
Business Process Management Integrate your process model with external information Collaborate and initiate improvement! Link processes with performance metrics Create an end-to-end process model of connected process maps strategy operations compliance quality risk Drive continuous improvement and make sure employees are aware of how things should be done! process modeling and management analysis and asset management Log process-contextual information
Business Performance Management strategy operations quality risk compliance outsourcing partnerships business development supplier performance process cycle time time-to-market ISO EFQM CAPA’s risk assessments risk analysis control activities controls testing Flexible metric framework Customized analisys and drill-down Collaboration and initiative management Flexible performance management to improve decision making in a multitude of areas! Status reporting incident reporting Near misses rerporting How are we doing in relation to target? What does our overall performance look like? What can we do to improve and who do we involve?
Risk/Regulatory Compliance Management Risk Awareness Identify classify assess rank treat Risk Preparedness Document risks launch control activities track progress implement and document controls communicate Monitor and report schedule assessments & checks capture results monitor & report measure Strategy and performance: Our plan and state Processes: How things are done Improve decision making Process improvement Online managed risk assessments and control activities Effective documenting and communicating of risks and controls A single, enterprise-wide platform for managing risk and regulatory compliance risks & regulations Obtain a complete overview: Risk dashboards, heat maps
Quality Management Document and communicate processes, policies and work instructions Monitor and continuously improve quality Set quality targets for product and service delivery Report and log non-conformities and launch corrective and preventive actions Procedures, policies, templates, task lists, quality documentation... Linked! Linked! Linked! Linked! Linked! One system that provides and links all the necessary components for effectively managing, improving and certifying quality! A single point of access to all quality management related information
QPR 8 - IMS Components A process, measurement and collaboration-focused approach to strategy, performance, risk, compliance and quality management QPR ProcessGuide QPR ScoreCard QPR Portal Comprehensive process modeling and management Improve how things are done Multi-purpose process modeling Integration with external information Focused on the business user Flexible performance measurement and management Measure performance your way Powerful scorecard management Easy integration with business systems Scalable and fast to deploy Collaboration focused montoring, reporting and analysis Role-based and personalized information Initiative management and collaboration Browser-based reporting Drill-down and information analysis
QPR 8 Functionality Matrix QPR ProcessGuide QPR ScoreCard QPR Portal Stategy Management Process alignment Transforming strategy to objectives and cascading from top to bottom Monitoring and reporting Business Performance Management Business activity monitoring Target setting and assigning accountability Monitoring, analysis and initiative management Business Process Management Process development and maintenance Measuring process performance Process analysis and collaboration Risk and Regulatory Compliance Risk identification and risk/control documentation Risk appetite setting and assigning accountability Assessments, control activities, monitoring, reporting and auditing Quality Management Policy, process, procedure and task list documentation Target setting and assigning accountability Monitoring, incident reporting, CAPA’s, reporting and audits
Integrated makes things easier than separated <ul><li>Align all management practices with strategic objectives </li></ul><ul><ul><li>Strategy management obtains a complete and accurate overview </li></ul></ul><ul><li>Improve execution of management practices </li></ul><ul><ul><li>Ability to provide and manage performance objectives for each management area </li></ul></ul><ul><li>Facilitate better risk identification </li></ul><ul><ul><li>Your business objectives and the way you do things define what risk and regulatory compliance mandates affect you </li></ul></ul><ul><li>Provide multiple drivers for process improvement </li></ul><ul><ul><li>No longer process improvement from just a performance point of view: also risk, compliance and quality drive process improvement </li></ul></ul><ul><li>Improve communication and insight </li></ul><ul><ul><li>Once system, one systematic approach </li></ul></ul>strategy Business performance Risk & compliance Quality Business process
QPR 8 Key Benefits <ul><li>Optimize your ability to achieve objectives </li></ul><ul><ul><li>By integrating and aligning all relevant components of managing your business into one coherent system </li></ul></ul><ul><ul><li>By ensuring a cross-functional execution of business management practices </li></ul></ul><ul><ul><li>By providing a systematic and consistent approach for managing strategy, performance, process, risk, compliance and quality </li></ul></ul><ul><ul><li>By providing decision makers with easy access to all the information they need to improve the decisions they make </li></ul></ul><ul><li>Reduce duplicative work and therefore cost </li></ul><ul><li>Reduce time and cost related to audits </li></ul><ul><ul><li>By providing auditors (risk, regulatory and quality compliance) with a single point of access to all the information they need </li></ul></ul><ul><li>Involve your employees </li></ul><ul><ul><li>By providing them with one, easy to use system that identifies their role in achieving the objectives of the organization and allows them to take part in the process </li></ul></ul>
About IYCON <ul><li>Leading Consulting & Technology Solution Company in the Middle East, India and Oceania (Australia / New Zealand) </li></ul><ul><li>Provide High Quality Business & Technology Solutions across Middle East & India </li></ul><ul><li>Based out of Dubai Internet City, Dubai, United Arab Emirates (Middle East Operations) </li></ul><ul><li>Based out of Mumbai, India (Indian Operations) </li></ul><ul><li>Based out of Melbourne, Australia (Oceania Operations) </li></ul>
The IYCON Mission <ul><li>While today's markets belong to companies with a competitive advantage </li></ul><ul><li>The future belongs to companies with an Adaptive Advantage </li></ul><ul><li>We help companies discover and maintain their Adaptive Advantage </li></ul>Sustaining Your Adaptive Advantage ™
Why IYCON? <ul><li>One of only six global QPR Strategic VAR’s (out of a total worldwide partner network of 72 partners) </li></ul><ul><li>Has Techno-Commercial Consultants conversant with management methodology as well as QPR Tools </li></ul><ul><li>Has dedicated Certified Technical Consultants on QPR Products – first line of local support </li></ul><ul><li>Only QPR Partner worldwide to host dedicated QPR Self Serve Helpdesk (IYCON Helpdesk) for IYCON’s QPR Customers. </li></ul>
Our Ongoing Value Proposition to Customers Understand customer requirements Offer a complete Solution - Technology - Training - Consulting Quality Support Timely Response Timely Resolution Regular Health Checks to Sustain the Adaptive Advantage
Our International Delivery & Support Model <ul><li>Deployment Onsite </li></ul><ul><li>Training onsite on train the trainer basis </li></ul><ul><li>Self Serve Helpdesk for support tickets (technical & business support issues) </li></ul><ul><li>Contracted response and resolution times </li></ul><ul><li>Remote support capabilities with 100% resolution guarantee </li></ul><ul><li>Currently supporting organisations across 9 countries (Middle East, Indian Subcontinent & Oceania) </li></ul>
IYCON Help Desk <ul><li>IYCON provides all IYCON-QPR Customers in the region access to the IYCON Help Desk. </li></ul>
Self Serve Interface Track Response and Resolution times for support calls logged
About QPR Quality. Processes. Results <ul><li>Founded 1991, QPR Software Plc is an international specialist providing software and solutions for </li></ul><ul><ul><li>Process management </li></ul></ul><ul><ul><li>Performance management </li></ul></ul><ul><ul><li>Risk management & Compliance to Quality and Regulation </li></ul></ul><ul><li>QPR´s and its resellers combined sales of QPR products and services totaling over EUR 20 million </li></ul><ul><li>QPR Software is listed on NASDAQ OMX Helsinki Ltd. (ticker: QPR1V). </li></ul>
Globally recognized as best-of-the-breed products: ANALYSIS PROCESS AUTOMATION PROCESS DESIGN PERFORMANCE MONITORING QPR ScoreCard Performance Management QPR ProcessGuide Process Management <ul><li>Product Launch </li></ul><ul><li>First recognition from Gartner Group in Leaders position in BPM/A tools </li></ul><ul><li>2003 Launch of QPR 7.0 with Collaborative Management System portal </li></ul><ul><li>Launch of QPR WorkFlow tool for Process automation </li></ul><ul><ul><li>Product Launch </li></ul></ul><ul><ul><li>Balanced Scorecard Collaboration Certification </li></ul></ul><ul><ul><li>First recognition from Gartner Group as a CPM Suite </li></ul></ul><ul><ul><li>Launch of QPR FactView tool for data analysis </li></ul></ul>2008 Launch of QPR 8.0 with MS SharePoint and MS Office integration 2008 QPR 8.0 translated to more than 20 languages
What our customers say... QPR-based reporting has reduced our work volumes by a significant degree, especially in data acquisition and summary reporting. There was a danger that a quality standard system could have turned into a very bureaucratic paper system when most of our time would have been spent in just maintaining the system. It is essential, that the system supports our work and not the other way round. Therefore we chose QPR. QPR has made our management processes very efficient resulting in quality planning, target setting and follow-up. QPR’s systems save 40-50% of top and middle management time. An extreme increase in value for PostParcels. QPR Scorecard and QPR ProcessGuide combined is the best software toolset I know for putting a strategy into action. Over 1500 organizations rely on QPR!