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CONSUMER BEHAVIOUR 
UNIT 3 
Mrs. Shubhangi Dharma
PERCEPTION 
PROCESS 
SELECTS, ORGANIZES AND INTERPRETS 
STIMULI 
INDIVIDUAL PROCESS 
BASED ON NEEDS, VALUES & 
EXPECTATIONS
PHYSICAL PERCEPTION 
SENSATION - 
IMMEDIATE AND DIRECT RESPONSE 
MARKETING STIMULI - 
PRODUCT, PACKAGE 
BRAND NAME 
ADVERTISEMENT
STIMULUS - UNIT OF 
INPUT 
SENSORY RECEPTORS 
MAXIMUM SENSITIVITY - 
INPUT DECREASES 
INTENSITY INCREASES 
CONDITIONS OF MINIMAL STIMULATION
ABSOLUTE THRESHOLD 
LOWEST LEVEL 
INDIVIDUAL’S SENSATION 
POINT TO DETECT DIFFERENCE 
BETWEEN “SOMETHING” AND 
“NOTHING”
SENSORY ADAPTATION 
PROBLEM FOR ADVERTISERS 
USED FOR CURRENT PRINT ADS 
NO SUFFICENT SENSORY INPUT 
REGULAR CHANGE IN AD’S APPLICATION 
INCREASE SENSORY INPUT 
CHANGE IN MEDIA, INNOVATION
DIFFERENTIAL 
THRESHOLD 
MINIMAL DIFFERENCE BETWEEN TWO 
STIMULI 
JUST NOTICEABLE DIFFERENCE 
WEBER’S LAW - 
STRONGER INITIAL STIMULUS 
ADDITIONAL INTENSITY FOR SECOND 
STIMULUS 
ADDITIONAL STIMULUS RESULTS IN
MARKETING 
APPLICATION 
NEGATIVE CHANGES NOT DISCERNIBLE 
BELOW DIFFERENTIAL THRESHOLD - 
REDUCTION IN QUALITY 
INCREASE IN PRICE 
PRODUCT IMPROVEMENTS ARE 
APPARENT - 
JUST ABOVE THRESHOLD 
IMPROVED PACKAGING 
LARGER SIZE 
LOWER PRICE
SUBLIMINAL 
PERCEPTION 
BELOW THE LEVEL OF CONSCIOUSNESS 
PERCEIVED UNCONSCIOUSLY 
BENEATH THRESHOLD

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Consumer behaviour unit 3

  • 1. CONSUMER BEHAVIOUR UNIT 3 Mrs. Shubhangi Dharma
  • 2. PERCEPTION PROCESS SELECTS, ORGANIZES AND INTERPRETS STIMULI INDIVIDUAL PROCESS BASED ON NEEDS, VALUES & EXPECTATIONS
  • 3. PHYSICAL PERCEPTION SENSATION - IMMEDIATE AND DIRECT RESPONSE MARKETING STIMULI - PRODUCT, PACKAGE BRAND NAME ADVERTISEMENT
  • 4. STIMULUS - UNIT OF INPUT SENSORY RECEPTORS MAXIMUM SENSITIVITY - INPUT DECREASES INTENSITY INCREASES CONDITIONS OF MINIMAL STIMULATION
  • 5. ABSOLUTE THRESHOLD LOWEST LEVEL INDIVIDUAL’S SENSATION POINT TO DETECT DIFFERENCE BETWEEN “SOMETHING” AND “NOTHING”
  • 6. SENSORY ADAPTATION PROBLEM FOR ADVERTISERS USED FOR CURRENT PRINT ADS NO SUFFICENT SENSORY INPUT REGULAR CHANGE IN AD’S APPLICATION INCREASE SENSORY INPUT CHANGE IN MEDIA, INNOVATION
  • 7. DIFFERENTIAL THRESHOLD MINIMAL DIFFERENCE BETWEEN TWO STIMULI JUST NOTICEABLE DIFFERENCE WEBER’S LAW - STRONGER INITIAL STIMULUS ADDITIONAL INTENSITY FOR SECOND STIMULUS ADDITIONAL STIMULUS RESULTS IN
  • 8. MARKETING APPLICATION NEGATIVE CHANGES NOT DISCERNIBLE BELOW DIFFERENTIAL THRESHOLD - REDUCTION IN QUALITY INCREASE IN PRICE PRODUCT IMPROVEMENTS ARE APPARENT - JUST ABOVE THRESHOLD IMPROVED PACKAGING LARGER SIZE LOWER PRICE
  • 9. SUBLIMINAL PERCEPTION BELOW THE LEVEL OF CONSCIOUSNESS PERCEIVED UNCONSCIOUSLY BENEATH THRESHOLD