Week 3 of 6 Virtual Sprint school sessions.
This week we covered the following:
Guest Speaker - Andrew Siu: Journey Mapping
Sprint Journey Map
Setting Goals
Embrace Failure
8. Andrew Siu
BC Patient Safety & Quality Council
Andrew Siu works for the BC Patient
Safety & Quality Council, a government
organization that advances the
improvement of health care quality
across the province.
His practice includes applying human-
centered design and design thinking
toward building products, services, and
experiences that accelerate patient
and quality of care.
#SprintSchool@Design4AHS
50. Key takeaways
•Journey Map is a simple way to help understand
your user journey
•We make decisions through note and vote
•Set a goal that is ambitious #smartgoalssuck
•Make failure fun a again!
#SprintSchool@Design4AHS
54. Next week…
o Guest Speaker: Lucas Artusi
o Comparable Solutions
o Sketching
#SprintSchool@Design4AHS
55. Call me maybe…
•Design Lab: design.lab@ahs.ca
•Twitter: @Design4AHS
#SprintSchool@Design4AHS
Editor's Notes
JM
JM
JM
JM
Pick 2
AA
5 minutes
AA
Day 1 you understand your problem, decide what part of the problem to solve and decide what solutions to test
Day 2: design prototype versions of your solution and test with real users to get their feedback
Day 1 you understand your problem, decide what part of the problem to solve and decide what solutions to test
Day 2: design prototype versions of your solution and test with real users to get their feedback
AA
AA 45 mi – 60 mins
Not perfect, a step of how the user interacts with your system.
People get worried during a journey map.. They hear the map, they think of extremely detailed swim lane, time points. We are not looking for every detail, just map the overall experience of the user.
Max 5-15 steps.
Then make your journey map – often the map is a current state of what’s happening or the lived experience so you can pinpoint your best opportunities to address and improve. You can also do a future state which takes you through the high level experiences you want your customer to have that they don’t currently. This shows you what you need to build and where you want to start on that desired experience / journey
List customers and key players on the left. Draw the ending, with your completed goal, on the right. Finally, make a flowchart in between showing how customers interact with your product. Keep it simple: five to fifteen steps. (p. 65)
Starting with the Problem Statement as the first step, as a group, use your understanding of the Problem Statement to map out the steps of the user's journey through solving that problem
The Facilitator should stand at the whiteboard and draw the flow.
Keep adding steps until you've reached a solution.
How can people in the community, learn about the current day program? We mapped it and we identify what were the biggest problems and challenge.
The biggest problem was , that there was only one way for the community to learn about theprogram. ***
JM- You have listened to lightning talks, you have done how might wes, you have done journ map, you, an awesome problem and you understand your user.
We went from problem identification to what you want to accomplish ?
We will build the strategic smart goal in 15 mins.
Who has been part of a a strategic 1-3-5 year planning meeting?
JJ The question is , and we get them to write or their own sticky notes.
Starting with In 2 years.
Goals and voted.
Energy, in the room, people feel that this is the first big decision in the room.
Faster than before.
Create a goal statement for your personal challenge
Pick one
Another thing that we do , we get pessimistic !!!! In a fun way
Its OK to talk about FAILURE!!!