1. Christina Elizabeth Tyner
CCTE, GTP (GLP Candidate)
3407 Wisteria Drive, Birmingham, AL 35216
Phone: 205-504-9632 E-Mail: crtyner1@me.com
Relationship Management
AREAS OF EXCELLENCE
Collaborative TeamPlayer Multi-Task Minded
Executive Level Correspondence Oral and InterpersonalCommunication Accuracy and Detail Oriented
Professional, Polished andComposed Reasoning, Influencing and NegotiationTactics Organizational and Time ManagementSkills
Sense of Urgency and Ownership ofTasks Strong Writing, Editing, and ProofreadingSkills Global and Cultural Knowledge
Proactive, Efficient andDiscreet Database Management and Analysis Punctual andDependable
Scheduling Administration Contract Review andConsultation Effective in a Fast-Paced, Deadline Driven Environment
Process Development, Improvement andManagement Creative Thinking and ProblemSolving Adaptable to Change Management
RELEVANT EXPERIENCE
Pure JOMO, Business Owner January 2019-Present
◼ Providing Executive Personal Assistance and Corporate Consulting Services
Director, Corporate Travel Services, M.C. Dean Inc. July 2018-November 2018
Business Analyst, Brasfield & Gorrie July 2015-July 2018 (3 years)
(Corporate Travel & Expense, Internal Training)
◼ General program management
◼ Policy development, implementation and interpretation
◼ Contract management and negotiations
◼ Communications and training
◼ Data analysis and monitoring
◼ Other duties and special projects, as assigned
*Refer to Business Analyst Document for additional details on above
KEY ACCOMPLISHMENTS:
◼ Created the first managed, centralized Corporate Travel and Expense Program to automate $20+ million in corporate spend.
◼ Implemented Concur Travel and Concur Expense Software (alongside IT) to develop complex expense programming, including multiple
approval workflows and procedures for jobsite projects and overhead business units.
◼ Conducted training of mobile and online applications companywide for over 3,000 employees (2015-2016).
◼ Ongoing negotiation with vendors to include corporate programs with Airbnb, Uber, Lyft, individual and chain hotels, Hertz (p rimary)
and Enterprise/National, Avis (secondary), Southwest employee bonus points, Delta air contract and currently working on a custom
onsite, closed car sharing program with corporate HQ location.
◼ Wrote Corporate Travel & Expense Document, Relocation Document, Meetings and Events Best Practice Standards
◼ Implemented a non-mandated corporate purchase card program with a revenue rebate average of $4k per month in 2016, $6k per month
in 2017 and $9k per month in 2018, increasing the program revenue by 125% since inception and an averaging approximately 150 new
cards each month.
◼ Worked alongside PWC to create travel and expense guidelines.
◼ Formed a team of key support personnel in 13 offices and a primary POC for each jobsite region.
◼ Implemented Adaptive Budget Software, Documentation, Training 2015; User Support 2015-2018 (Trusted with confidentiality for all
office employee salary, bonus and raise information).
Implementation Specialist, ADTRAV Travel Management January 2011-March 2015 (4 years, 2 months)
◼ Responsible and accountable for implementation of all new accounts, to include managing and executing simultaneous projects at once
◼ Project manager and primary point of contact for internal and external stakeholders and escalation paths
◼ Collaborate with key stakeholders to define business goals, expectations and project requirements
◼ Assist client with defining, enhancing and developing standards, procedures, and policies related to the contract, scope of work, service level
agreements, and any integration requirements
◼ Coordinate, schedule, lead and facilitate weekly meetings and all related document preparation
◼ Develop and create project workbooks, plans and task lists for accurate task management and tracking
◼ Maintain overall responsibility to proactively drive timelines and due dates to monitor for change control and impact on dependency
workflows
◼ Support and provide input to team on product design, development, documentation, and testing
◼ Conduct onsite and virtual training of customized solutions and proprietary tools to end users
◼ Provide recommendations and consultation to senior management on areas for departmental or implementation process improvements
KEY ACCOMPLISHMENTS:
◼ Implemented 82 accounts with a total projected revenue of $112M and approximately 225,000 transactions
◼ Government implementation portfolio includes contracts with: Department of Energy (DOE), Customs and Border Protection Agency,
Transportation Security Administration (TSA), General Services Administration (GSA), US Patent and Trademark Office, National
2. Science Foundation and Office of Health Affairs at DHS
◼ A sample portfolio of diverse corporate clients and industries include: pharmaceutical (Astellas,) government contractors, (ManTech,
CTC, MC Dean, Port Authority of NY and NJ,) nonprofit agencies (Pact, Mercy, Heifer, Opportunity International,) energy (Teyma,
Southern Company, Energen, Walter Energy,) transportation (Houston Airport System,) financial sector (FINRA,) and fortune 500
(Ingredion, Engility)
◼ Recognized and nominated by peers and executives as a high performance and core family values team member in 2011, 2012, 2013 and
2014
◼ Selected for nomination by the executive team in 2013 and 2014 as the top performing, non-agent employee of the year
◼ Promoted to Team Lead over company technical support group in 2014
Executive Event Coordinator &Assistant to CEO, Flower Stems February 2009-January 2011 (1 year, 11 months)
◼ Implement company events, including: procurement of client contracts, event design and layout, coordination of event set up and break
down, scheduling and structuring of vendor timelines, on-site event management, and post event follow through
◼ Create marketing strategies and long-term business plans, provided support and development of existing contracts and pursuit of new
and visionary opportunities to attract new leads
◼ Support financial billing objectives of company and clients by assisting with pricing, budgets and contract negotiations to achieve
maximum profitability results and overall client satisfaction
KEY ACCOMPLISHMENTS:
◼ Orchestrated over 150 successful events in which the dollar amount exceeded, on average $50,000 and 30 or more ranged between
$125,000 to $400,000
◼ Increased account base contract rates by 65% through direct negotiations
Senior Marketing Associate, Geneva Properties January 2006-August 2007 (1 year, 8 months)
◼ Coordinated company marketing structure including: the design, formation, creation and implementation of all advertising media including
print, promotional, and socialnetworking
◼ Created a solid foundation for the company within the marketing, advertising and administrative base through website development, client
referral database, and the development of a training and policy program for future employees
◼ Served as the facilitator of information between involved parties, the media, and the developer by communicating project status and
issues to senior management and coordinating, managing and monitoring those activities between all involved parties
EDUCATION AND CERTIFICATIONS
Global Business Travel Association October 2018
Global Travel Professional (GTP)
Darden School of Business, University of Virginia October 2018
Global Leadership Professional Course Certification, Critical Thinking, Innovation and Intuition
Darden School of Business, University of Virginia August 2018
Global Leadership Professional Course Certification, Strategic Data-Driven Business Leadership
Darden School of Business, University of Virginia March 2018
Global Leadership Professional Course Certification, Enterprise Leadership
Darden School of Business, University of Virginia November 2017
Global Leadership Professional Course Certification, Finance for Non-Finance Executives
NCCER Certifications January 2017
Craft Instructor, Core Curriculum; Craft Instructor Project Management; Curriculum Proctor; Curriculum Performance Evaluator Core Curriculum; Curriculum
Performance Evaluator, Project Management
GBTA Academy July 2016
Advanced Principles of Business Travel Management
Institute of Certified Travel Consultants; GBTA Academy 2011
Certified Corporate Travel Executive (CCTE)
Micha-el Institute: Portland, Oregon June 2008-December 2008
Waldorf Education Studies
University of Alabama at Birmingham August 2007-March 2008
Alternative Master’s Program, Early ChildhoodEducation
Alabama Real Estate License 2006
Auburn University
Bachelor of Science, Business Administration May 2005
Concentration: International Business, Spanish andMarketing
Malaca Instituto: Malaga, Spain January 2003-April 2003
Completion of intensive four-month Spanish languageprogram
3. SKILLS
◼ Complete knowledge of all Microsoft Office Suite products including: Excel, Word, Outlook, PowerPoint, Project, SharePoint an d Visio
◼ Knowledge and practice of JTR (Joint Travel Regulations) and FTR (Federal Travel Regulations)
◼ Corporate Card Management
◼ Employee Onboarding and Deboarding
◼ GetThere and Concur Online Reservation systems; Concur Expense & Concur Reporting
◼ Proficient with Mac products andprograms
◼ Knowledge of IRS tax regulations for travel, relocation and expense areas
◼ Procurement and Sourcing, Annual RFPs, Creating/Presenting Quarterly Business Reviews, Vendor Negotiations and Contract Management
◼ Writing Travel and Expense Policies
◼ Hiring, Managing and Providing Support for Travel Coordinators
◼ Self-Starter. Discerning. Driven. Eager. Troubleshooter. Introspective. Activator and Achiever.
