Digital Transformation of the Swedish Companies Office

1. Digital transformation of the
Swedish Companies Registration Office
- Challenges, Results and Lessons
learned
ECRF 2016 in Cardiff
Helena Morgonsköld
Head of Companies registration department

2. Quick facts
• Based in Sundsvall
• Fee financed
• General director Annika Bränström
• 553 employees
• 500 million SEK in turnover
for 2015
2016-10-18 2
Stockholm
Göteborg
Malmö
Sundsvall

3. 2016-10-18 3
Did you know…
• 1 100 000 companies and associations in
our registers
• 550 000 applications per year
• 450 000 annual reports per year
• 23 000 corporate mortgages
per year
• 10 000 customer contacts every day.

4. Challenges with Digital
Transformation in Sweden
2016-10-18 4
• Political strategies – Digital First!
• Legal framework
• Standardisation

5. Ministry of the
Environment
11 Ministries:
Ministry of Culture
Ministry of Defence
Ministry of Finance
Ministry of Rural Affairs
Prime Minister's Office
Ministry of Education
The Ministry for
Foreign Affairs
Ministry of Health
Ministry of Justice
Ministry of Enterprise
and Innovation
Ministry of Employment
Government Offices of Sweden
Swedish
Tax
Agency
More than 250 independent
government agencies
Swedish
Companies
Registration
Office
2016-04-19 5

6. Sweden
Regional
21 counties
Local
290 municipalities
National
Approx 250
Government Agencies
2016-10-18 6

7. Digitalisation Commission –
Six strategic areas
2016-10-18 7
Government
engagement for
digitalisation
Regulation that
funcions in and
for the digital
transformation
Skills for the
digital societyInfrastructure
that promotes
digitalisation
Data-driven
innovation for
growth
Security and
integrity in a
digital age

8. Results - Digital transformation of
Bolagsverket
2016-10-18 8
1999
2003
2006
2008
2009
2011
2012 2015
E-service
applications
E-service
Annual reports
Verksamt.se
Electronic
signing in the
e-service
E-service for
agent
“My
messages”
New IT-platform
Once only
service
verksamt.se

9. Lessons learned
2016-10-18 9
• Just in time
• Standardisation
• Consensus and collaboration
• Education and communication

10. What’s the next step?
2016-10-18 10
• Once only with municipalities
• New e-service for Annual reports
• New case management system
• New ways to meet our customers

11. Thank you for listening!
2016-10-18 11
Contact details:
Helena Morgonsköld, Head of department
E-mail: helena.morgonskold@bolagsverket.se
Bolagsverket
SE-851 81 Sundsvall, Sweden
Phone: +46 771 670 670
www.bolagsverket.se/en