1. Stuart Oxlade 38 Church Walk North
Swindon
Wiltshire, SN25 3DJ
Work Telephone:
Personal Mobile: 07766771449
Email: stuart.oxlade@nationwide.co.uk
I am a confident, self-motivated and determined professional with a background in financial services. I
have extensive experience in Digital Analytics, MI analysis, Employee Engagement, and Customer
Operations Admin. I actively seek opportunities to better myself and further my career and I possess
excellent communication skills which have helped me develop and maintain mutually beneficial
relationships with key stakeholders. I have 8 years of experience working with large amounts of data,
using strong Excel skills to produce management information and am naturally analytical when identifying
trends for business areas to focus on. I am able to work in a team or as an individual; however I prefer
liaising with colleagues to be part of a successful and productive team.
Professional Experience and Significant Achievements
Digital Insight Analyst August 2016 – To Date
Duties and key skills:
Deliver critical insights into site performance and help drive change on the website
Providing reporting and insights to senior stakeholders throughout the business
Supports Senior Manager and Analytics team in ensuring all pages are correctly tagged
Works with key stakeholders within the Digital Team (marketing, user experience, design teams)
to understand analytical requirements
Prioritisation of tasks aligned to business objectives and targets
Building relationships across the Digital team and the wider business
Proactively works with Insight Analysts and Managers to identify areas of interest to provide
insight
Proactively suggests ways to improve processes and ways of working
Supporting on strategic aspects including leading the development of new analytical initiatives
Excellent communication and relationship building skills
Expert user of Excel and other Microsoft office products (i.e. PowerPoint)
Ability to analyse various A/B tests and conversion rate optimisation
Manage third party stakeholders – Lynchpin, Global Reviews and eBenchmarkers
Key achievements:
Consolidated insight from Global Reviews and eBenchmarkers in product packs to feed into
Digital Change plans
Identified defects within implementation (i.e. IP addresses being incorrectly captured) and
arranged fixes
Proactively identified issues with the Mortgage Affordability Calculator for IT Service
Management for fixes
PRIDE champion for Digital Insight team
Junior Web Analyst July 2014 – August 2016
Duties and key skills:
Digital Analytics experience on Adobe Analytics and Ad-Hoc Analysis tools
Sole owner for eBenchmarkers Online Study submission
Sole management for eBenchmarkers Online Study studies
Owner of Online reporting (Weekly Sales Report, Paperless Report, etc..)
Facilitator of work requests for Digital Analytics
Provide training for self-service of Adobe Analytics
Create dashboards for key stakeholders (I.e. News Hub report for Digital Optimisation)
Nationwide Building Society

2. Key liaison for Mortgage Error Reporting for Product/Digital Improvement
Key achievements:
Streamlined eBenchmarkers submission process using Ad-Hoc Analysis tools to save one
month’s admin time
Contributed key UX product channel insights to the Digital Insight Bible
Regular UX Insights provided to UX team for Change analysis
Fully trained on Adobe Analytics: Reports & Analytics Advanced Features and Tools course
Discovered P1 Mortgage Incident in Switcher process in February 2016 playing an instrumental
role in identifying and fixing the issue
EARLY CAREER BACKGROUND
Company Position Held Dates
Nationwide Building Society
Nationwide Building Society
Nationwide Building Society
Nationwide Building Society
Nationwide Building Society
Employee Engagement Analyst
Customer Experience Analyst,
Nationwide Direct
Root Cause Analyst, Customer
Experience
Lead Administrator, ISA Application
Quality Team
MI Analyst, Capacity & Planning
April 2012 – June 2014
June 2010 – April 2012
September 2008 – June 2010
April 2008 – September 2009
September 2007 – September
2008
Nationwide Building Society Customer Advisor, ISA Data
Correction
January 2007 – September 2007
Nationwide Building Society Customer Advisor, ISA Application
Quality Team
October 2004 – December 2007
ACADEMIC BACKGROUND
GCSE Grade C in English Literature Greendown School
GCSE Grade C in English Language Greendown School
GCSE Grade C in Mathematics Greendown School
GCSE Grade A in Geography Greendown School
GCSE Grade Cc in Science Greendown School
GCSE Grade D in French Greendown School
GNVQ Grade B in Business Studies Greendown School
GCSE Grade B in Art Greendown School
GCSE Grade D in Statistics Greendown School
NVQ Level 3 in Business Administration Greendown School
AS Level Grade D in ICT Swindon College
AS Level Grade C in Photography New College
AS Level Grade D in English Swindon College
A Level Grade B in Media Swindon College
A Level Grade B in Film New College
A Level Grade D in Music Technology New College
PROFESSIONAL DEVELOPMENT

3. Excel Training Course – Level 1 AQA
Advanced Adobe Analytics
eConsultancy Usability and User Experience
Ideo Design Kit: The Course for Human Centered Design
OTHER INFORMATION
I have a keen interest in film, football and I love to bake and brew beer. I enjoy socialising with my
friends and meeting new people.
I have a full UK driving licence (Clean).
REFERENCES AVAILABLE UPON REQUEST