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DAM and Higher Ed: Best practices
from real admins
April 8, 2016
Corey Chimko
Manager of Digital Assets
Cornell University
Today’s Speakers
Maile Thiesen
Digital Asset Manager
University of Massachusetts
Amherst
● Founded in 1865
● Private and Public
● 21,593 students
● 1,628 professors
● 526,484 digital assets in our DAM system
● 1,838 DAM system users
● Founded in 1863
● Public R1
● 28,635 students
● 51K digital assets
● 100 DAM system users
About Digital Asset Management (DAM)
DAM Essentials
Metadata
Search
User governance
Responsibilities of a DAM administrator
DAM Tips and Q & A
Overview
DAM Essentials
(metadata, search, user governance)
Metadata: the (controlled) language of your DAM
● Embed metadata
● Naming convention (UID)
● Taxonomy, standardization and
documentation:
○ Categorize and tag in an intuitive
way for USERS
○ Use all tools at your disposal
○ Avoid complexity
○ Be transparent
Metadata and Search:
Best Practices
Metadata: good management makes search a cinch
Metadata: define your fields
Metadata: standardized value lists for consistency
Browse/Search: simple entry interface
Search: multiple tools for users find assets
Search: multiple search refinement options
Governance best practices
● Work with stakeholders in
advance to define permissions
● Identify the needs of different
user groups
● Manage access using roles
Governance: the control your users need
Governance: control group permissions with roles
Governance: control ingestion with upload profiles
Responsibilities of a
DAM Administrator
A wide variety of
computer systems
Output formats and
compatibilities
Software Keeping up with
technology
Finding workflow
efficiencies
Attention to detail
and accuracy
Visual memory
EXCEPTIONAL... KNOWLEDGE OF... KEEN INTEREST IN...
Document, photo, and
video editing applications
Passion for
organization
Writing/Editing skills
Research skills
DAM Administration: a diverse skill set
DAM Administration: implementation overview
● Arrange weekly, monthly, and yearly maintenance tasks
○ Review user permissions for accuracy
○ Delete inactive users
○ Record statistics
○ Review naming conventions and organizational hierarchies
(they change over time)
● Use advanced search to help you locate and fill in
missing metadata
DAM Administration: system maintenance
DAM Administration: analysis
1. All uploaded assets shall remain in the DAM
system for a period of 5 years;
2. After the 5 year period, non-selected outtakes
shall be removed from the system, though
Cornell University Photography will retain access
to the images offline. Selected images will
remain in the system for another 5 years (total 10
years from date of shoot);
3. All assets 10 years or older shall be removed
from the system on a yearly basis and transferred
to the University Archives.
Sample Asset Lifecycle Policy:
DAM Administration: asset lifecycle
● Keep system messages current and relevant
● Inform users of upgrades, new features, and changes to
system functionality or organization
● Make sure your DAM is featured and linked to on company
websites, letterhead, business cards, etc.
● Offer periodic open-ended training sessions/webinars to
solicit feedback and address user concerns
DAM Administration: user engagement
DO IT RIGHT THE FIRST TIME.
If you don’t set it up right initially, it’s hard to go
back and do it over
Tip 1:
ENGAGE WITH USERS.
Reach out to users, provide ongoing training, be
an advocate
Tip 2:
ASSIGN A DAM ADMIN
EARLY IN THE PROCESS.
Do this before you implement your DAM
system, not after
Tip 3:
Q and A
Thanks!Contact Widen:
marketing@widen.com
Follow us:
www.widen.com
www.widen.com/blog
Twitter.com/WidenEnterprise
Linkedin.com/company/Widen-Enterprises
YouTube.com/user/WidenDotCom
Contact Maile:
mthiesen@umass.edu
Contact Corey:
cjc85@cornell.edu
UMass DAM:
https://umassamherst.widencollective.com/
Cornell DAM:
http://photo.cornell.edu
Cornell taxonomy/best practices:
http://univcomm.cornell.edu/photography/
taxonomy.html

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20160408_DAM_Essentials

  • 1. DAM and Higher Ed: Best practices from real admins April 8, 2016
  • 2. Corey Chimko Manager of Digital Assets Cornell University Today’s Speakers Maile Thiesen Digital Asset Manager University of Massachusetts Amherst
  • 3. ● Founded in 1865 ● Private and Public ● 21,593 students ● 1,628 professors ● 526,484 digital assets in our DAM system ● 1,838 DAM system users
  • 4. ● Founded in 1863 ● Public R1 ● 28,635 students ● 51K digital assets ● 100 DAM system users
  • 5. About Digital Asset Management (DAM) DAM Essentials Metadata Search User governance Responsibilities of a DAM administrator DAM Tips and Q & A Overview
  • 6.
  • 7.
  • 9. Metadata: the (controlled) language of your DAM
  • 10. ● Embed metadata ● Naming convention (UID) ● Taxonomy, standardization and documentation: ○ Categorize and tag in an intuitive way for USERS ○ Use all tools at your disposal ○ Avoid complexity ○ Be transparent Metadata and Search: Best Practices Metadata: good management makes search a cinch
  • 12. Metadata: standardized value lists for consistency
  • 14. Search: multiple tools for users find assets
  • 15. Search: multiple search refinement options
  • 16. Governance best practices ● Work with stakeholders in advance to define permissions ● Identify the needs of different user groups ● Manage access using roles Governance: the control your users need
  • 17.
  • 18. Governance: control group permissions with roles
  • 19. Governance: control ingestion with upload profiles
  • 20. Responsibilities of a DAM Administrator
  • 21. A wide variety of computer systems Output formats and compatibilities Software Keeping up with technology Finding workflow efficiencies Attention to detail and accuracy Visual memory EXCEPTIONAL... KNOWLEDGE OF... KEEN INTEREST IN... Document, photo, and video editing applications Passion for organization Writing/Editing skills Research skills DAM Administration: a diverse skill set
  • 23. ● Arrange weekly, monthly, and yearly maintenance tasks ○ Review user permissions for accuracy ○ Delete inactive users ○ Record statistics ○ Review naming conventions and organizational hierarchies (they change over time) ● Use advanced search to help you locate and fill in missing metadata DAM Administration: system maintenance
  • 25. 1. All uploaded assets shall remain in the DAM system for a period of 5 years; 2. After the 5 year period, non-selected outtakes shall be removed from the system, though Cornell University Photography will retain access to the images offline. Selected images will remain in the system for another 5 years (total 10 years from date of shoot); 3. All assets 10 years or older shall be removed from the system on a yearly basis and transferred to the University Archives. Sample Asset Lifecycle Policy: DAM Administration: asset lifecycle
  • 26. ● Keep system messages current and relevant ● Inform users of upgrades, new features, and changes to system functionality or organization ● Make sure your DAM is featured and linked to on company websites, letterhead, business cards, etc. ● Offer periodic open-ended training sessions/webinars to solicit feedback and address user concerns DAM Administration: user engagement
  • 27. DO IT RIGHT THE FIRST TIME. If you don’t set it up right initially, it’s hard to go back and do it over Tip 1:
  • 28. ENGAGE WITH USERS. Reach out to users, provide ongoing training, be an advocate Tip 2:
  • 29. ASSIGN A DAM ADMIN EARLY IN THE PROCESS. Do this before you implement your DAM system, not after Tip 3:
  • 31. Thanks!Contact Widen: marketing@widen.com Follow us: www.widen.com www.widen.com/blog Twitter.com/WidenEnterprise Linkedin.com/company/Widen-Enterprises YouTube.com/user/WidenDotCom Contact Maile: mthiesen@umass.edu Contact Corey: cjc85@cornell.edu UMass DAM: https://umassamherst.widencollective.com/ Cornell DAM: http://photo.cornell.edu Cornell taxonomy/best practices: http://univcomm.cornell.edu/photography/ taxonomy.html