1. Cynthia K. Nielsen
6 Fuchsia Place
Aliso Viejo, CA 92656
(949) 362-6636 (Office)
(949) 633-4996 (Cell)
EDUCATION
COLLEGE:
California State University, Long Beach Graduated 1984
Long Beach, California Bachelor's Degree
PROFESSIONAL EXPERIENCE
ORGANIZATION:
CKN Consulting , LLC 09/1999-present
JOB TITLE: President/CEO/Programmer
ACCOMPLISHMENTS:
 Provide query programming services to clients remotely and on-site.
 Develop reports and downloads for clients according to defined specifications.
 Provide ICD-10 Conversion programming for clients.
 Analyze and modify client-developed queries for system optimization.
 Teach on-site database query language classes (Introduction and Advanced).
ORGANIZATION:
QuadraMed 04/1995-09/1999
JOB TITLE: Senior Query Consultant
ACCOMPLISHMENTS:
 Programmed queries at client sites to their specifications to create customized reports, facesheets, embossed
cards, requisitions, checks, labels, downloads, interfaces.
 Made presentations at National User Group Conference in Nashville, Tennessee, and at Los Angeles County-
USC User Group Meeting in Los Angeles, California.
 Taught Introduction and Advanced Database Query Language classes to clients in the office and on-site.
 Taught Manager and User SQL Connect classes to clients on-site.
 Programmed queries for marketing staff to provide output samples to potential new clients.
 Provided query support to clients by troubleshooting and modifying custom and product queries.
 Modified Affinity product queries to speed up processing and correct program deficiencies.

2. Resume for Cindy Nielsen
Page 2
ORGANIZATION:
Desert Hospital 01/1990-04/1995
Palm Springs, California
JOB TITLE: User Support Analyst
ACCOMPLISHMENTS:
 Managed and coordinated overall installation efforts for the Cerner ProNet order management system with a
team of specialists from ancillary and nursing departments.
 Managed and coordinated the overall installation of the Cerner RadNet radiology system, including
maintaining installation timeline and allocating appropriate resources.
 Managed and coordinated database building, training of radiology department staff and Radiologists, and
documentation and implementation of department policies and procedures.
 Managed and coordinated the installation of SMS Order Communications software.
 Managed and coordinated database building efforts involving nursing and ancillary hospital personnel.
 Managed and coordinated training for 600 nursing and ancillary department personnel.
 Coordinated the implementation of a new telephone system for Desert Hospital (PACTEL equipment),
including training of all hospital personnel.
 Coordinated the integration of Cerner RadNet and PathNet products.
 Programmed monthly and ad hoc reports in CCL (Cerner Command Language) and functioned as the
database administrator for the product.
 Designed monthly and ad hoc financial decision support reports utilizing the HBO Trendstar cost accounting
system and Interactive Query (IBM mainframe query product).
 Analyzed reporting needs of finance department to design and structure HBO Trendstar cost accounting
database to provide accurate insurance reimbursement information.
 Utilized help desk application software to assist in resolving customer problem calls on all hospital systems
(PC applications, SMS software, Cerner RadNet and PathNet products).
 Attended Team Leader training to learn team leading skills and Continuous Quality Improvement tools.
COMPUTER APPLICATIONS:
Operating Systems:
NT, Windows 7/XP/ME/98/95, Unix, VMS, OS/2, DOS
Software:
Visual Basic 6.0, SQL, AffinityR Database Query Language, Crystal Reports, CCL (Cerner Command Language),
SMS Interactive Query, Cerner RadNet and PathNet systems, SMS Order Communications system, HBO
Trendstar Cost Accounting system, Microsoft FrontPage, Microsoft Access, Microsoft Excel, Microsoft Project,
Microsoft Word, Microsoft Power Point, Microsoft Outlook, ANSOS, OBRA+, CBR Express, CorelDraw!, ABC,
Harvard Graphics, WordPerfect, WordPerfect Office, Lotus 1-2-3, Perform Pro, FoxPro, R&R Reportwriter