CV detailing my experience to date, including my current work as a SaaS supply chain analytics software Lead Global Customer Success Engineer with a dynamic startup in Austin, TX.

1. Jeff Paal
College Station, TX | 713.304.8342 | jdpaal@gmail.com | www.linkedin.com/in/jeffpaal
Summary
Highly capable Lead Global Customer Success Engineer and project manager with nine years of experience seeking to
leverage strong leadership track record and client development skills to drive rapid ARR growth, customer base
development, and internal process/product improvement. A passionate and effective communicator with a
background rich in client training, coaching, and support. International business experience working with Spanish,
German, and Belgian colleagues and clients while based in Switzerland from 2013-2016.
Ideal Client
• Manufacturing, supply chain, or logistics space.
• Large enterprise.
o Average previous enterprise customer size: $1B+/yr. revenue.
Professional Impact
LeanDNA | Lead Global Customer Success Engineer | April 2017 – Present | Austin, TX
Senior Global CS Lead for a SaaS Supply Chain analytics platform, leading both implementation and best practice phases
for enterprise manufacturing clients.
Impact
• Delivered 700% organic ARR growth in accounts under management in one year.
• Accounts under management realized a financial impact > 10X ROI as a result of our product and support.
• Sustained a cumulative customer renewal rate of 98% (by ARR).
• Led both the implementation phase and continued best practices client support
• Led regular cadence of C-suite, EVP, and VP level business reviews with client leadership teams.
• Implemented a player/coach leadership style to cultivate a team of 5 CSE’s in 3 geographical locations.
• Served the Sales team as the preferred resource for demo and walk-through support with prospects.
• Supported the product team in new feature ideation and overall product improvement.
• Supported Marketing by delivering customer case studies, leading webinars, developing customer personas,
and improving the quality of marketing collateral.
• Accounts under management located throughout North America, Europe, and North Africa.
JDP Consulting | Business Development Consultant | August 2016 – April 2017 | College Station, TX
Business development and revenue growth consulting for small businesses.
Impact
• Partnering with local businesses to achieve and exceed their growth goals.
• Creating novel strategies for my clients to locate and serve their ideal customer.
• Developing new product and service lines to improve my clients’ offerings to their customers.

2. Supply Nexus | Sr. Implementation Consultant | August 2014 – August 2016 | Lausanne, Switzerland
Supply Chain management software solution design, implementation, and change management for large enterprises.
Impact
• Smoothly implementing Manhattan Associates’ Warehouse Management Open Systems (WMOS) solutions on
time and on budget for two enterprise clients located in Belgium and Germany.
• Finalized WMOS solution design for the Belgian client.
• Led the configuration and testing phases of the project for the Belgian client.
• Performed high stakes production support for the German client.
Manhattan Associates | Implementation Consultant | May 2010 – May 2013 | Atlanta, GA
Supply Chain management software solution design, implementation, and change management for large enterprises.
Impact
• Implementing Manhattan Associates’ Warehouse Management (WM) solution for large enterprise clients.
• Managing change management by designing and completing training cycles and developing documentation.
• Designing the WM solution workflows per the client’s business requirements.
• Successfully leading an extremely fast-paced six-month implementation for an e-commerce client.
Fastenal | Process Engineer | October 2009 – May 2010 | Indianapolis, IN
Improving the internal distribution processes of the power tool and construction hardware manufacturer & distributer.
Impact
• Reducing picking process cycle time by 40% over two months, resulting in significant operating cost savings.
• Improving working capital by reducing manpower and increasing throughput.
Technical Skills
MS Office Suite • Salesforce • JIRA • Agile • Scrum • SQL • Google Analytics • BI Development • HTML/CSS
Education
BS in Industrial Engineering, Psychology Minor 2009 | Purdue University, West Lafayette, Indiana