This resume is for Christine Santy. She has over 15 years of experience in customer service, volunteer management, social services, training, and community outreach. Her experience includes work with non-profits, government organizations, and private companies in industries like insurance, health programs for seniors, and disaster preparedness. She holds a Master of Arts in Corporate and Organizational Communication from West Virginia University.

1. CHRISTINE
SANTY
22084
Hackney
Circle,
Lincoln,
DE
19960
|
302-­‐424-­‐8482
|
christine.santy@yahoo.com
PROFESSIONAL
SUMMARY
A
creative
professional
with
a
recently
completed
Master
of
Arts
in
Corporate
and
Organizational
Communication
that
is
experienced
in
working
with
non-­‐profit,
start-­‐up,
governmental
and
private
organizations.
Customer-­‐focused
with
diverse
industry
experience
including
insurance,
volunteer
management,
information
and
referral
resources,
and
health
programs
and
activities
for
seniors.
Proficient
in
prioritizing
and
completing
tasks
in
a
timely
manner,
yet
also
adept
at
multitasking.
Embraces
opportunities
to
learn
new
technology,
programs,
and
processes.
Areas
of
strength
include:
§ Customer
Service
§ Volunteer
Management
§ Social
Services
§ Training
§ Public
Speaking
&
Communication
§ Community
Outreach
§ Leadership
§ Information
and
Referrals
§ Problem
Solving
PROFESSIONAL
EXPERIENCE
Senior
In-­‐Field
Beneficiary
Service
Representative
Oct.
2007
–
June
2015
UMWA
Health
and
Retirement
Funds,
Statewide,
WV
§ Collaborated
with
staff
to
coordinate
and
integrate
Funds’
health
programs
and
activities
in
the
field.
§ Worked
as
part
of
a
multi-­‐disciplinary
team
designed
to
address
the
health-­‐related
needs
of
beneficiaries.
§ Acted
as
a
community-­‐based
liaison
for
Funds’
beneficiaries.
§ Communicated
directly
with
beneficiaries
within
a
defined
area
to
address
their
unmet
needs.
§ Promoted
Funds’
programs
and
coordinated
service
delivery
with
other
health,
community,
and
social
services.
§ Provided
assistance
to
applicants
seeking
Funds’
pension
and/or
health
benefits.
Program
Director
May
2006
–
Oct.
2007
Citizen
Corps—WV
Commission
for
National
and
Community
Service,
Statewide,
WV
§ Recruited
Community
Emergency
Response
Volunteers
and
built
Community
Emergency
Response
Teams.
§ Created
and
presented
disaster
preparedness
presentations
on
a
regular
basis.
§ Coordinated
disaster
preparedness
efforts
across
a
12-­‐county
area.
Resource
Coordinator
May
2004
–
Jan.
2007
WV211,
Statewide,
WV
§ Coordinated
Information
and
Referral
Providers
and
Resources
statewide.
§ Built,
maintained,
and
updated
database
for
the
website
and
Call
Center.
§ Coordinated
efforts
between
Providers
and
Call
Center
to
answer
needs
of
WV211
callers.
§ Made
presentations
and
provided
trainings
to
the
WV211
partners
and
the
public.
Volunteer
Coordinator
–
Marion
County
Site
Nov.
2001
–
Nov
2002
VISTA
Volunteer/ConnectWV—WV
Commission
for
National
and
Community
Service,
Fairmont,
WV
§ Implemented
pilot
project
on
behalf
of
the
WV
Commission
for
National
and
Community
Service.
§ Solicited
volunteer
opportunities
and
created
a
database
of
volunteer
opportunities.
§ Recruited
volunteers
on
an
active
basis
and
served
as
the
primary
person
of
contact
for
volunteers.
§ Provided
technical
assistance
to
all
ConnectWV
offices
in
the
state.
§ Provided
professional
volunteer
management
training.
Program
Director/Loan
Coordinator
April
2000
–
Aug.
2001
Ways
to
Work—Family
Loan
Program
Alliance
for
Children
and
Families
of
the
LV,
Allentown,
PA
§ Worked
closely
with
formal
and
informal
social
networks
to
launch
the
program.
§ Developed
materials
to
market
and
communicate
to
families
in
need,
service
providers,
and
the
community.
§ Recruited,
trained,
assigned,
and
evaluated
volunteers.
§ Made
program
and
credit
presentations
and
appearances
in
the
community
to
foster
education
and
awareness.
§ Oversaw
accuracy
of
loan
applications,
verifications,
and
loan
documentation.
§ Supervised,
worked
with,
and
related
to
diverse
populations.
EDUCATION
Master
of
Arts,
Corporate
and
Organizational
Communication,
West
Virginia
University,
Morgantown,
WV
Dec.
2014
Masters
Certificate,
Gerontology,
West
Virginia
University,
Morgantown,
WV
May
2011
Regents
Bachelor
of
Arts,
Fairmont
State
University,
Fairmont,
WV
Dec.
2004