The document is from the Director and Owner of PPP Management Consulting. It introduces himself as having over 20 years of experience managing and owning businesses. It discusses the importance of resilience in business based on his experience seeing the industry change in unexpected ways over the last 15 years. The document emphasizes key factors for a successful business such as being customer centric, adapting to change, and having expertise to deliver. It promotes that change is inevitable, fundamental, and good, and the ability to change allows a business to be resilient.

2. WHO AM I & WHAT AM I DOING HERE?
I am the Director & Owner of PPP Management Consulting
I have over 2 decades of experience managing and owning businesses
I am here to hopefully impart some of my experience and insight
In the last 15 years I have seen the industry in which I specialize grow and develop in ways I could not
have imagined
Which means I have had to learn from experience about
RESILIENCE IN BUSINESS

3. A BIT MORE ABOUT ME & PPP
Who I have worked for & who we have worked with

4. PPP MANAGEMENT CONSULTING =
People
Process
Performance

5. MY KEY FACTORS
FOR
BUILDING A
SUCCESSFUL
BUSINESS

6. SO WHAT DOES THIS ALL MEAN?
Customer Centric
Humanity
Adapt
Never take anything for granted
Grow or Don't
Expertise to deliver

7. NEVER BE AFRAID TO CHANGE
CHANGE is Inevitable
CHANGE is Fundamental
CHANGE is a Pre-Requisite
CHANGE is Good
And ….......
The ability to CHANGE will allow your business to be
RESILIENT

8. PPP MANAGEMENT CONSULTING =
Piss
Poor
Performance