Carol Shirley is an experienced SAP FICO Functional Lead with over 20 years of experience implementing and supporting SAP solutions. She specializes in eliciting requirements, managing teams, and acting as a bridge between business and technical teams. Her experience includes projects for Transport for London, Catlin Group, IBM, Johnson & Johnson, Computer Associates, Verizon Business, and Sony BMG. She is skilled in all areas of SAP FICO including financial accounting, purchase to pay, and asset management.

1. Carol Shirley
Mobile: 07772 682 385
Professional Summary:
A “hands on” SAP FICO Functional Lead with a track record of implementing and supporting
enterprise wide SAP solutions in complex environments to improve efficiency and reduce
operating costs. Key strengths include: engaging with managers and business users to elicit
unambiguous requirements for translation into clear technical specifications; acting as a bridge
between business and technical communities to perform the roles of Business Analyst / SAP
Technical Configurer and ensure “right first time” solution delivery; explaining complex system
aspects to non technical stakeholders to extract maximum benefit from system usage; and
troubleshooting / prioritising issues during test and support phases to minimise delivery delays.
Key Skills:
 Enterprise Wide SAP Implementations
 Eliciting Complex Requirements
 Managing Onshore / Offshore Teams (20+)
 Financial & Management Accounting
 Purchase To Pay / Order To Cash
 SAP FICO Configuration
 Stakeholder Management
 Data Cleansing & Migration
 SAP Training
 Asset Management
Career Highlights:
 Catlin had no SAP experience and needed to establish a support service as part of an SAP
implementation. Engaged to establish service. Analysed SAP solution; compiled project
documentation for support use; liaised with IT to define support operating model including
governance; and adapted existing support processes to accommodate SAP requirements.
Succeeded in completing hand over to Catlin team and achieving seamless transition to new
support model with minimal disruption at end of 30 day post-implementation warranty period.
 Computer Associates were part way through a SAP implementation and identified a design
issue which had not addressed requirement to support 3 day financial close period. Engaged to
design and implement month end procedure. Analysed design solution for close; worked with
business to clarify existing month-end timings; assessed SAP month-end processes; identified
dependencies; worked with business to re-engineer processes and achieve 3 day close; and
led UAT. Succeeded in achieving 4 day saving in close procedure within 3 months timeline.
 Verizon Business was undertaking an international rollout to merge company codes onto a new
SAP GL template. Engaged to manage finance team and adapt US solution for global rollout.
Analysed US solution; captured local requirements; performed / documented gap analysis;
developed SAP configuration requirements to close gaps; secured sign off from US system
owners; led configuration, testing and supported UAT; and provided post go-live support.
Succeeded in merging 73 company codes across 43 countries within aggressive timescales.

2. Career History:
Company: Transport for London (through HCL)
Position: SAP FICO Team Lead / Managing Consultant (contract)
Dates: August 2014 to present
 Engaged as SAP FICO Team Lead / Managing Consultant.
Company: Catlin Group Ltd
Position: SAP Implementation and Project Consultant (contract)
Dates: October 2012 to August 2014
 Engaged as SAP Implementation and Project Consultant, joined project at design phase.
 Involved in all aspects of new GL implementation including establishment of best practice for
post go live support model.
 Acted as key point of contact for overseas operations on multinational project during all
phases of project.
Company: IBM
Position: SAP Implementation and Project Consultant (contract)
Dates: April 2012 to September 2012
 Engaged as SAP Implementation and Project Consultant, operated as key member of support
and enhancement team.
 Responsible for day to day support of an existing SAP implementation across all areas of FI,
CO, MM and SD.
 Managed day to day running of team and led development of improvements as part of
ongoing release projects.
 Managed implementation of original FICO system for ESB, a utility company and provided
key support on other client contracts providing niche skills for specific business requirements.
Company: SPX
Position: SAP Support and Project Team Lead and Architect (contract)
Dates: July 2011 to October 2011
 Engaged as SAP Support and Project Team Lead and Architect. Responsible for day to day
management of a global support team across all areas of FICO including system design.
 International team comprising four based in the UK, one in Netherlands, one in USA and
managing the work of an off shore team in India.
 Managed status reporting to process owner and IT Director.
 Liaised with third party suppliers both on and off shore whilst managing team across the UK,
APAC, EMEA, Americas and outsourced partner.

3. Company: Johnson & Johnson
Position: SAP FICO Team Lead (contract)
Dates: October 2009 to December 2010
 Engaged as SAP FICO Team Lead, responsible for delivery of internal SAP projects, with
main focus on billing process.
 Planned / delivered workshops to engage business community and elicit requirements to
ensure engagement of business and customers with change process.
 Led training for end users in month end and day to day processes requiring expert input.
 Managed SD and development resource for project in a shared service environment.
Company: Computer Associates
Position: SAP FICO Team Lead (contract)
Dates: April 2009 to October 2009
 Engaged as SAP FICO Team Lead and business process expert for FI-GL, responsible for
designing and implementing the month end procedure for computer associates Europe to
ensure all markets closed within a three day close schedule.
 Worked with business stakeholders to ensure that implementation partner solution design met
all business requirements.
Company: Verizon Business
Position: SAP FICO Team Lead (contract)
Dates: March 2008 to November 2008
 Engaged as SAP FICO Team Lead on an international global rollout merging 73 company
codes across 43 countries onto an ECC6 template including Italy, Portugal and Spain.
 Managed 12 Consultants, 4 in UK, 3 in Asia-Pac and 5 in Latam and a team of contractors
and developers distributed globally.
 Liaised with US based Consultant employed by implementation partner.
 Managed delivery of all areas of FI, including new GL and parallel ledger functionality.
Implemented local chart of accounts functionality across several countries.
 Led development of solution to allow integrity of sequential numbering requirements for Italian
reporting to be integrated into global control requirements. Managed business stakeholders
and status reporting for global design board.
 Designed / executed global workshops to assess business requirements and ensure delivery
of fit for purpose solution.
 Integrated period end close and led design of related procedures to ensure a tight and
efficient period close on a global scale.
Company: Sony BMG
Position: SAP FICO Lead Consultant (contract)
Dates: July 2007 to February 2008
 Engaged as SAP FICO Lead Consultant on global roll out of an existing template solution for
FI/CO (fixed assets) across Germany, Austria and Switzerland.
 Scope included migration of existing system to a centrally managed system during an
upgrade to ECC5 whilst also addressing localisation issues.
 Involved complex migration of data from legacy system into live system (including full
historical data), mapping of authorisations, analysis of existing bespoke functionality and
business mapping to ensure that all existing functionality was retained or enhanced.

4. Earlier Career:
 07/2006 to 03/2007: Xerox: Data Migration Manager (contract)
 03/2006 to 06/2006: Britvic Soft Drinks: SAP Project Manager (contract)
 06/2005 to 12/2005: nPower: SAP FI / CO Functional Consultant (contract)
 11/2004 to 04/2005: Astra Zeneca: SAP FI / CO Functional/DTO Consultant (contract)
 08/2004 to 11/2004: Boots: SAP FI / CO Functional Consultant (contract)
 03/2004 to 08/2004: NBC Universal: SAP FI / CO Functional Consultant (contract)
 12/2001 to 12/2001: SAP: SAP FI/CO Training Consultant (contract)
 01/2001 to 06/2001: Hitachi Entertainment: Project Manager/ FI/CO Consultant (contract)
 02/1998 to 03/2004: Various Clients: FI / CO Functional Consultant (contract)
Technical Expertise:
 SAP Modules: CATS, CO-PA, FI-GL (inc New GL), FI-AP, FI-AR, EBS, MBS, FI-AA, PS, MM-
IV / LIV, CO-CCA, CO-IO, CO-PCA, Workflow, SRM, HR-Payroll
 Industry Sectors: Pharmaceutical, Retail, Entertainment, Utilities, Manufacturing, FMCG,
Telecoms, Local Government, Financial Services, Public Sector, Military
Qualifications & Training:
 ASAP accredited
 SAP R/3 Accredited Finance and Controlling Consultant
 Presentation techniques
 Training Delivery Techniques
 BAcc Accountancy (1st
Class): University of Stirling (1997)
Personal Details:
 Email: swims.ltd@gmail.com
 Driving Licence: Full (clean)
Recommendations:
 To be advised